Originally Posted by Silverback Iowan
It's a 2014 Silverback 31RK. So far and this is just the major stuff, new toilet we did ourselves, new frig that did not work from 1st trip out and took over a year for them to replace it, now the A/C is out. waiting for the ok to get a new one. They left a screw under the inside slide carpet and it tore the vinyl the 1st thing. Black water slide leaked by and had a mess there. That is just the big stuff. Have fixed some stuff our self. Have had campers for years and this is the 1st FR, and last I believe.
I think part of your problem is that you were pretty lax in demanding some of the items be fixed within, perhaps, 3 months. Letting a refrigerator go for a year, frankly, is one on you.
I wouldn't have hounded them. I would have written to the manufacturer, told them the problem, and if it wasn't fixed in a specified number of days, filed a small claim action against them.
The squeaky wheel gets the grease. Don't be a nice guy thinking that will solve all of your problems. Take it from somebody that's been there and done that.