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Old 09-10-2012, 04:56 PM   #11
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Originally Posted by Triguy View Post
I agree with everything above: they are not required to do warranty work on trailers they do not sell and they use that power to force/scare people to buy from them. That's an industry wide practice.

I had bought used up until 18 months ago and was never told I couldn't get serviced at a place (because I didn't buy from them). But then I was always dealing with the service manager who was more than happy for my business. The fact these trailers were out of warranty played into that, I'm sure.

Three things you could try:

Talk with the service manager and see if he feels the same way as the sales guy. He might put you at the back of the line behind their purchasing clients, but the work would get done.

If that doesn't work, call FR and have them find a dealer near you willing to do the work.

Consider an independent service shop. You might have to pay upfront and get reimbursement directly from FR. Make sure to get pre-clearance on warranty items first.

Hope some of the helps. Good luck.
Also consider a complaint to the Better Business Bureau, refusing service to customers is not considered too classy in their eyes.
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Old 09-10-2012, 05:11 PM   #12
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Also consider a complaint to the Better Business Bureau, refusing service to customers is not considered too classy in their eyes.
I'm not sure the BBB would care because there was no transaction. It seems to me that a customer doesn't have to go to a business and that business doesn't need to take a new customer. Where's the poor service, as in, "they wrecked my camper while working on it"? Or, "they overcharged me"?

Poor business decision - probably. Poor service - No.

I think the confusion comes in when we think that the dealer is tied to the manufacturer closer than it really is.
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Old 09-10-2012, 05:11 PM   #13
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Down here in the states, a company can refuse service for allot of reasons. "No shirt, no shoes, no service." There are federal laws concerning discrimination which would not apply. I am not a lawyer however. I'm not even sure the issue is service. It's how it is paid. Warranty or out of pocket.

Not trying to be a smart *****, I really don't know if the laws in Canada are different.
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Old 09-10-2012, 05:19 PM   #14
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Think this thread is going down a rabbit hole.

The point I was trying to make is that you can either accept the threat and maybe pay more to buy your RV there, or decide not to and take your business elsewhere. You may have to put up with some inconvenience on service with that choice. It really is that simple.

There is no "making" someone do warranty work on your RV, even if you bought it there. Then again, why would you want someone working on it that clearly does not want to?
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Old 09-10-2012, 05:20 PM   #15
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Don't know about Forest River but dh repaired campers at a dealership for a living and used to hate to do warranty work. They were reimbursed less than shop rate and would have to wait 6-8 weeks to get the check.
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Old 09-10-2012, 05:22 PM   #16
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Originally Posted by wincrasher View Post
Think this thread is going down a rabbit hole.

The point I was trying to make is that you can either accept the threat and maybe pay more to buy your RV there, or decide not to and take your business elsewhere. You may have to put up with some inconvenience on service with that choice. It really is that simple.

There is no "making" someone do warranty work on your RV, even if you bought it there. Then again, why would you want someone working on it that clearly does not want to?
I agree....
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Old 09-10-2012, 06:11 PM   #17
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Call dealer you bought from. RV's are meant to be used all over the USA and Canada. Dealer will hook you up with a service center that will fix it that would be local to were you currently are.

I have a Columbus - there is only 1 Columbus dealer in Minnesota. Columbus, Palomino, then Forest River is my path to repair centers. I didn't buy local and I sure as hell don't buy parts and accessories from the local Columbus dealer. The sooner dealers figure out selling via the internet means additional revenue for them, the better off they will be.

Most RV dealers are old school dinasours catering to retired or dang near retired folks. Most of those folks are not too quick to search the WWW for the best value much less buy something over the internet. Granted some do, but they are the exception.

The next generation of RV owners buy things via their I-Pad, Galaxie, laptop, smartphone, etc. when they are chilling out enjoying their campfire. That age group wants things NOW, not when their local dealer can get around to doing something for them.
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Old 09-10-2012, 06:22 PM   #18
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Old 09-10-2012, 06:25 PM   #19
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Originally Posted by joelek
Call dealer you bought from. RV's are meant to be used all over the USA and Canada. Dealer will hook you up with a service center that will fix it that would be local to were you currently are.

I have a Columbus - there is only 1 Columbus dealer in Minnesota. Columbus, Palomino, then Forest River is my path to repair centers. I didn't buy local and I sure as hell don't buy parts and accessories from the local Columbus dealer. The sooner dealers figure out selling via the internet means additional revenue for them, the better off they will be.

Most RV dealers are old school dinasours catering to retired or dang near retired folks. Most of those folks are not too quick to search the WWW for the best value much less buy something over the internet. Granted some do, but they are the exception.

The next generation of RV owners buy things via their I-Pad, Galaxie, laptop, smartphone, etc. when they are chilling out enjoying their campfire. That age group wants things NOW, not when their local dealer can get around to doing something for them.
Cheers !
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Old 09-10-2012, 06:26 PM   #20
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Finding a box big enough to UPS your camper back in for warranty work will be a slight problem though...LOL
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