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Old 11-26-2012, 09:26 PM   #91
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Quote:
Originally Posted by david-o
I installed the awning poles and have a problem. Now, while opening the awning, the gas lift strut on the arm towards the front of the trailer (the end of the awning with the electrical hook up) isn't strong enough to hold up its end of the awning. I have to believe it's because of the additional weight of the pole. Has anyone else had this problem?

I'm thinking it might be a defective strut because the rear arm strut seems to be holding up ok. But before I ask for a warranty replacement strut I thought it was best to check here first.

Appreciate any comments. Thanks.
Sounds like a weak strut.
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Old 11-26-2012, 09:57 PM   #92
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Originally Posted by OldCoot

To my knowledge, you are the only one out of the 15 sold that has the problem. Do you have the problem when you deploy the awning with the pole in the stow position or just when it is swinging loose?
Good to know. Figured I better ask before going back to the dealer.

I deploy with the poles in the stow position. I hope to always deploy stowed because I don't expect/want to have to set up the poles every time I use the awning.
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Old 11-26-2012, 09:57 PM   #93
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Quote:
Originally Posted by david-o View Post
I installed the awning poles and have a problem. Now, while opening the awning, the gas lift strut on the arm towards the front of the trailer (the end of the awning with the electrical hook up) isn't strong enough to hold up its end of the awning. I have to believe it's because of the additional weight of the pole. Has anyone else had this problem?

I'm thinking it might be a defective strut because the rear arm strut seems to be holding up ok. But before I ask for a warranty replacement strut I thought it was best to check here first.

Appreciate any comments. Thanks.
These poles don't weigh much and even with the brackets the weight on the awning arms can't be any more than the force a breeze would excerpt on them. I would certainly look at the struts.
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Old 11-26-2012, 10:14 PM   #94
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Shipping wt is 14# including the shipping tube. Therefore the individual side assys wt less than 6.0# of which in the stow position is exerting less than 3.0# at the top of the pole. In your situation, I doubt if you could hang a set of the awning lights on the awning with the poles removed.
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Old 11-26-2012, 10:18 PM   #95
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For what it's worth, my awning is 21' long and the part number printed on my gas struts is 3108392.139. Can any of you tell me if you have a similar length awning (overall weight could be a factor) and the same - or a different - part number on your struts?

I learned that Dometic also uses number 3310555.010 gas struts on some power awnings. Maybe that one is stronger? If more of you have the "331" strut then I should probably replace both of my "310s" with "331s".
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Old 11-27-2012, 04:45 PM   #96
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UPDATE: Dometic is shipping one "331" strut to the dealer to replace my defective strut. Dometic says it's an exact replacement for my "310' and therefore it's not necessary to replace both.

Thanks again to all who responded. Much appreciated.

Dave
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Old 11-27-2012, 05:50 PM   #97
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Originally Posted by david-o View Post
UPDATE: Dometic is shipping one "331" strut to the dealer to replace my defective strut. Dometic says it's an exact replacement for my "310' and therefore it's not necessary to replace both.

Thanks again to all who responded. Much appreciated.

Dave
Did they tell you if it is a stronger strut? Hope it solves your problem.
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Old 12-01-2012, 04:01 PM   #98
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I removed the strut today, took it to the dealer and swapped for the replacement. The number on the new strut is "310", same as the one I removed.

I installed the new strut but unfortunately it's no different than the one I removed. If anything, it might be a little worse. So I'm back where I started. Very frustrating.

At this point I'm going to leave everything alone until the spring. Maybe the performance of the strut is affected by the cold weather? Hopefully when it warms up again the strut will hold the awning up. We shall see.
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Old 12-01-2012, 04:10 PM   #99
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The only thing I can think of is to extend the adjustable arm out as far as it will go and then tighten it. The cold weather might have some effect on the struts.
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Old 02-03-2013, 09:56 AM   #100
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Do you plan on making any more kits?
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