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Old 05-24-2013, 08:30 AM   #21
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Glad I could be of help. I only wish my dealer understood the concept of good customer service!
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Old 05-24-2013, 10:36 AM   #22
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I don't ever use the iPod dock that's on there. For one, I have an iPhone 5 so its the new connector. 2, I prefer to use the controls on my phone over the controls on the radio which are not as easy as the phone. So I just bring my charging cord, plug it into the usb port and connect via bluetooth. Works great,
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Old 05-24-2013, 10:48 AM   #23
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I wonder how many of us would be disgruntled with our Soleras and with Forest River if it were not for bclemens. I know the dealers seem to be all alike, whether they are selling FR, Winnies, Thor, or whatever. But I suspect they don't have a factory advocate online like we do. Thanks bclemens, for all you do. You make our experience a lot more enjoyable.
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Old 05-24-2013, 11:55 AM   #24
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Trust me, I do this selfishly. I learn a lot here as well. Its like an "early warning" alert system. It lets us quickly see when there are issues and hopefully correct them before too many units go out. I get the same feedback from a large rental customer as well, but it's always nice to get "end user" experience.

In defense of dealers, they're not all the same. Training is a huge part of what I do. I come in and do product training at the dealers lot. Many dealers "claim" to want that training, but when I show up I have one or two guys there, or "oh, well we have customers so take one out at a time". Words speak dedicated to training...actions speak otherwise. Other dealers have ALL their salespeople ready to go, on time, pen & paper in hand. I have their undivided attention for whatever time I need to thoroughly show the product.

I love my job when it goes like that. Hard to be excited about teaching, when they're not excited about learning.
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Old 05-24-2013, 02:14 PM   #25
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When I went to pick mine up from the dealer, it didn't have the plates on it or the registration. There were 3 things i told my sales rep needed repaired and none of them were so I went to lunch and came back. im still waiting for the range vent motor. The prep work seemed good until I really had time to check it out at home. It was dusty/dirty inside and out. I found caulk on the counters and around the exterior doors. they didnt wash or wax it. They just hosed it off! I turned on the AC and all kinds of wood particles blew out of the vents. I'm still cleaning up from that! I am very anal but I believe that my experience there, had I not gone on this site, would have caused me to go with a different dealer and/or RV! I wish everyone was like you BClemens!
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