Trust me, I do this selfishly. I learn a lot here as well. Its like an "early warning" alert system. It lets us quickly see when there are issues and hopefully correct them before too many units go out. I get the same feedback from a large rental customer as well, but it's always nice to get "end user" experience.
In defense of dealers, they're not all the same. Training is a huge part of what I do. I come in and do product training at the dealers lot. Many dealers "claim" to want that training, but when I show up I have one or two guys there, or "oh, well we have customers so take one out at a time". Words speak dedicated to training...actions speak otherwise. Other dealers have ALL their salespeople ready to go, on time, pen & paper in hand. I have their undivided attention for whatever time I need to thoroughly show the product.
I love my job when it goes like that. Hard to be excited about teaching, when they're not excited about learning.
PLEASE do not send questions via Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).