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Old 09-13-2011, 07:11 PM   #11
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Just to update my original post...
Our 2011 Solera is on a Freightliner chasis with a Mercedes diesel engine. We switched to the diesel engine from a Ford 350 gasoline engine hoping for better gas mileage.
We heard from the RV dealer where we took it yesterday (remember we were originally headed in to have the slide seals repaired). They have located a "Sprinter" authorized service center, but now they are trying to figure out how to tow it to them, because no one wants to drive 40 mph through downtown Dallas to get to the service center.
The goal right now is to get it to the service center so they can do the diagnostics. We are being told that it's all under warranty...hope so.
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Old 09-13-2011, 07:34 PM   #12
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Reading the original thread my first question was "Is this a diesel?"

Now reading the OP's most recent post, it is indeed a diesel.

Now the question arises, do you have to use DEF (diesel exhaust fluid)? If so, it may be low, which in turn will cause the programming to slow the vehicle, often times unable to restart until filled. If you shut the engine off and it won't restart, this is likely the problem.

In addition to that, when the catylist system is putting out too much bad emissions, the programming again will slow the vehicle and require service to correct the issue.

I may be 100% incorrect in what is happening to your vehicle, but these are possibilities. A code reader will identify what is really going on.

Also, I can't help you with any cost analysis, may be cheap, may be expensive.... Good luck.
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Old 09-13-2011, 08:02 PM   #13
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back to my original post .......... have you checked the coolant level ?
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Old 09-13-2011, 09:04 PM   #14
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The motorhome is at the dealership (which is 50 miles away) where we had to leave it yesterday so we haven't been able to check the coolant or try any of the other suggestions. However, I very much appreciate all of the input. All of the fluids were fine on Saturday when we checked them.
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Old 09-13-2011, 09:15 PM   #15
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Quote:
Originally Posted by popandgrom View Post
The motorhome is at the dealership (which is 50 miles away) where we had to leave it yesterday so we haven't been able to check the coolant or try any of the other suggestions. However, I very much appreciate all of the input. All of the fluids were fine on Saturday when we checked them.
be sure and let us know what they find !
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Old 09-16-2011, 05:44 AM   #16
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Quote:
Originally Posted by popandgrom View Post
Just to update my original post...
Our 2011 Solera is on a Freightliner chasis with a Mercedes diesel engine. We switched to the diesel engine from a Ford 350 gasoline engine hoping for better gas mileage.
We heard from the RV dealer where we took it yesterday (remember we were originally headed in to have the slide seals repaired). They have located a "Sprinter" authorized service center, but now they are trying to figure out how to tow it to them, because no one wants to drive 40 mph through downtown Dallas to get to the service center.
The goal right now is to get it to the service center so they can do the diagnostics. We are being told that it's all under warranty...hope so.
I don't understand what you're being given so much trouble.

Although a Freightliner, Mercedes can also work on them (mine is the "Dodge" and my local Mercedes dealer performs my service). Why not call the local Freightliner and Mercedes dealer yourselves (rather than relying on your RV dealer) to see if they can help you, then have it towed there yourself. Keep your dealer and Frieghtliner informed.

In addition, did you not get a towing service (such as Coach.net) with your Solera? Typically you get a first year free. I use Sams Road Service and recently used them for a tow (blown tire); worked great and cost nothing.
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Old 09-16-2011, 06:47 PM   #17
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To be honest, we are so new at the 'motorhome' business that we thought we were taking it to the correct place when we took it to the dealership where we bought it. We owned an Itasca Prism on a Ford chassis (gas) very briefly, but not long enough to need service. Prior to that we've always had fifth wheels.



Yes, we considered going back and picking it up from the dealer and driving it to the Freightliner service center ourselves (in limp mode), but the service manager at our original dealership highly discouraged that for fear that it would completely break down on the way; and yes, we do have the roadside assistance through Coach.net, and that will be our next call.


We didn't start out that way this time because we were on our way to the selling dealer when the whole engine mess started. Since the Solera continued running (although in 'emergency mode') we decided to continue to the dealership.

We've been in touch with the dealership's service center again today. As we understand it now, our motorhome is being towed to the Freightliner dealer/service center as I type. Hopefully, we will know something as soon as they get it there and put it on the computer.


We also think we've figured out why it has taken all week for them to find someone to tow our mh. It seems that they've been getting ready for a big RV show...(driving/towing RVs to the facility).


Believe me, if it happens again, we don't plan to go through the original dealership. We will stop and call roadside assistance or 'limp' to the nearest service center ourselves.
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Old 09-16-2011, 10:28 PM   #18
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I have the same mh. It does have a tank for the DEF. But I think a light is suppose to come on when it is low. I try to keep mine full at all times.
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Old 09-17-2011, 12:35 PM   #19
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Update:
Our Solera made it to the FreightlinerSprinter dealer/service center!!! Spoke with a very nice young man there this morning. The Sprinter tech will be there Monday morning and check it out.

Spoke with a customer rep with FreightlinerSprinter in New Jersey last night & learned a couple of interesting facts. Most of you probably already know this, but it was new info for us.
First...Texas is one of 13 states that requires (by law) that FreightlinerSprinters be serviced ONLY by FreightlinerSprinter dealer/service centers...something to do with emissions. There are two dealers in the state.
Second...even though we purchased our mh in June of this year (2011) according to their records the warranty period began on July 19, 2010...over a year ago. She said it's something that the dealer has to correct. So I will notify them on Monday. The July, 2010 is the date the chassis left the factory. Our chassis is a 2010 model and our coach is a 2011 (which is fairly common I think.) Anyway, if you haven't already done so, it might be good to give the Customer Service Center a call and check on your warranty information. The number is in the back of the "Warranty" booklet.
I'll update further when we talk to them on Monday.
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Old 09-21-2011, 07:33 PM   #20
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Wednesday, September 21
Wanted to post an update on our 'check engine' saga. Our whole problem was caused by 'dirt daubers' or you may know them as 'mud daubers'. They had managed to build a nest completely around a tube having something to do with the fuel injection system. There was actually nothing wrong with the engine or the injection system once the nest was removed and everything was steam cleaned. I don't know if other states deal with these pesky, destructive little insects or not; but here in Texas it is a constant battle. This one just outsmarted us.

The service manager at Dallas Freightliner/Sprinter was extremely helpful and knowledgeable. We picked our mh up today and it seems to be doing fine. However, the work was not covered under the warranty because of the dirt daubers so we had to pay the repair bill...the worst part though was that we also had to pay the towing fee which was outrageous. Since our selling dealership was the one that insisted it be towed and not driven to Freightliner, they are 'checking' to see if they can work with us on the towing fee.
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