No worries. I just feel like no matter what we say/do they will just come back with the whole "how to prevent false alarms" stuff.
We saw the same thing with Hehr windows...when we finally started calling them directly, amazing the response.
PLEASE do not send questions via Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).