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Old 08-30-2014, 06:14 PM   #1
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DEF pump

Was driving to Canton Texas Wednesday and engine light came on. My GPS told me I need exhaust system check. Call the nearness MB dealer. They told me to bring it in the next morning. Well the computer told them the DEF pump had gone out. Good news was they had one in stock. Bad news was even thou camper only has 21200 miles on it. The warranty was over due to time limit. They told me the pump would be $1400 to replace. Then I remember we had bought extend warranty when we bought camper. Only ended up having to pay $100. Much better than $1400.
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Old 08-30-2014, 06:18 PM   #2
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What extended Warranty did you go with? We have under 3/36 on our chassis and are thinking of purchasing the MB chassis warranty in addition to a "house" warranty.


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Old 08-30-2014, 06:29 PM   #3
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We bought an extended warranty the dealer had. We bought the united used. It only had 2000 miles on it. I'll have to ask the wife what the name of the company. I know it's for the whole camper.
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Old 08-30-2014, 10:34 PM   #4
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Quote:
Originally Posted by papap View Post
Was driving to Canton Texas Wednesday and engine light came on. My GPS told me I need exhaust system check. Call the nearness MB dealer. They told me to bring it in the next morning. Well the computer told them the DEF pump had gone out. Good news was they had one in stock. Bad news was even thou camper only has 21200 miles on it. The warranty was over due to time limit. They told me the pump would be $1400 to replace. Then I remember we had bought extend warranty when we bought camper. Only ended up having to pay $100. Much better than $1400.
Your dealer is mistaken. The DEF pump is part of the vehicle emissions system and that is the warranty you should be looking at. Check your MB warranty section and you will see its a covered item. Get your $100 bucks back!
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Old 08-30-2014, 10:37 PM   #5
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I do not have a book for camper. If you have that info. Can you post it or email it to me?
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Old 08-30-2014, 10:43 PM   #6
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I'm not home right now but look at this link. The 2014 Sprinter Van. Ahead of its time. Again. The warranty is the same for all years from 2010 on. Emissions are 5 yrs from date in service and 100K miles.
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Old 08-30-2014, 10:53 PM   #7
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DEF pump

Looks like pump is covered for 3 years/ 50000 miles. Camper is older then 3 years.
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Old 08-30-2014, 10:54 PM   #8
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Warranty

This is what I found.
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Old 08-30-2014, 10:56 PM   #9
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I may not be reading it right. I plan to make a few calls Monday.
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Old 08-30-2014, 11:05 PM   #10
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DEF is injected into the exhaust after combustion to address the NOX emissions. By federal law, all California emissions systems, which are all sprinters sold in the US, are covered by 5 yr and 100K miles federal emissions warranty. You need to contact MB directly to get your clarification.
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