Latest Map Guarantee - Act Fast

halbright · 06-28-2015, 08:24 AM

Our Solera 24W came with the Jensen multifunction built in radio/navigation system. The manual states that it comes with a "Latest Map Guarantee" and you have 90 days to get your free map upgrades. Not so! You have only 30 days and that's 30 days from the first GPS fix of the unit. That first fix usually happens when the unit is installed at the factory. I missed getting my upgrades by one day and Naviextras, the vendor who provides the maps, would not honor the latest map guarantee. Consequently, I had to purchase the map upgrades.

Forester Fred · 06-28-2015, 08:44 AM

Another issue that I discovered with mine is that you can't download upgrades with an Apple computer. They won't support it. I contacted them and basically it's no soup for you if you're an Apple fan. Their response was, yeah, we're thinking about it but you need to borrow someone else's Windows computer to download. Naviextras is definitely NOT Garmin!

**bclemens** · 06-30-2015, 08:32 PM

I'll ask our Jensen rep to respond to this.

Forester Fred · 06-30-2015, 08:39 PM

Quote:

Originally Posted by bclemens

I'll ask our Jensen rep to respond to this.

Thanks Brian. I even offered to send them a blank memory card to have them load the update. No response so far - that's from Naviextras, not Jensen.

**bclemens** · 06-30-2015, 08:42 PM

Frankly I'm not a big fan of ANY onboard nav. I have a 2014 Jeep that has a great head unit...love the U-Connect. Have never used the nav. If I need Nav, I use the TomTom on my phone. Always easy to update, always free once I have the app. I travel into canada a lot so I needed something that was stored locally and did not need data.

A lot of the newer head units have mirroring. Plug in your phone, use the same nav you are used to. Problem is, we're always selling to 40 years of technology gap. The people that want all the latest and greatest (who yell at us for not having Blu-Ray the day it comes out) and people that are still mad we don't offer 8 track. So it's a catch 22.

Forester Fred · 06-30-2015, 08:54 PM

I just went to Camping World yesterday and bought the 2015 Rand McNally road atlas. It got me where I wanted to go for the last 30 years. It doesn't require batteries and won't tell you to take a wrong turn. I like the GPS for finding gas stations and places to eat. I always double check GPS directions with a paper map because they make too many mistakes on the GPS.

**JENSENRVDirect** · 07-01-2015, 04:15 PM

Hi halbright,

I have contacted Naviextras in regards to the 90-day free map update issue. As soon as I receive an update on this, I will be in touch. Thank you for your patience.

Forester Fred · 07-01-2015, 04:42 PM

Quote:

Originally Posted by JENSENRVDirect

Hi halbright,

I have contacted Naviextras in regards to the 90-day free map update issue. As soon as I receive an update on this, I will be in touch. Thank you for your patience.

While you're at it can you ask them about downloads that will work with an Apple computer?

**RedLdr1** · 07-01-2015, 05:55 PM

What model of Jensen is being installed in the MBS chassis? I've looked, and searched

, on the JensenRVDirect website and didn't see any in dash GPS units listed.

Thanks,

n-e-d · 07-01-2015, 06:06 PM

Quote:

Originally Posted by Captain Skip

I just went to Camping World yesterday and bought the 2015 Rand McNally road atlas. It got me where I wanted to go for the last 30 years. It doesn't require batteries and won't tell you to take a wrong turn. I like the GPS for finding gas stations and places to eat. I always double check GPS directions with a paper map because they make too many mistakes on the GPS.

I use my garmin but I always have traveled with the Delorme Gazetter for what ever state I'm going thru and now I've added the Truckers atlas for low bridge notes

halbright · 07-01-2015, 06:51 PM

Quote:

Originally Posted by RedLdr1

What model of Jensen is being installed in the MBS chassis? I've looked, and searched

, on the JensenRVDirect website and didn't see any in dash GPS units listed.

Thanks,

Mine came with the Jensen VM9726BTC.

**RedLdr1** · 07-01-2015, 07:02 PM

Quote:

Originally Posted by halbright

Mine came with the Jensen VM9726BTC.

Thank you!

dj3spots · 07-01-2015, 08:19 PM

Quote:

Originally Posted by Captain Skip

I just went to Camping World yesterday and bought the 2015 Rand McNally road atlas. It got me where I wanted to go for the last 30 years. It doesn't require batteries and won't tell you to take a wrong turn. I like the GPS for finding gas stations and places to eat. I always double check GPS directions with a paper map because they make too many mistakes on the GPS.

You are so right. A good atlas is a great joy. Still using the 1995 vacation atlas I used on that years road trip. I buy an up to date atlas periodically but I like the old vacation one. Wish Rand McNally would put out another one.

Sent from my iPad using Forest River Forums

**bclemens** · 07-02-2015, 07:19 AM

Quote:

Originally Posted by RedLdr1

What model of Jensen is being installed in the MBS chassis? I've looked, and searched

, on the JensenRVDirect website and didn't see any in dash GPS units listed.

Thanks,

VM9726BT

**RedLdr1** · 07-02-2015, 11:27 AM

Quote:

Originally Posted by bclemens

VM9726BT

Thanks, I've downloaded the manuals so I can start reading up on it...

aceinspp · 07-02-2015, 11:54 AM

For what it's worth the upgrades are useless. If you think you will see a lot of new data wrong. A few years back I fell into the trap from Dodge as I had there Nav system. End of first year up grade pops up. I thought might be good as I had some things that I could not find. sooo I bit for $200 to up grade Ha that was a joke still had the same issues. Even the new portables say we provide free up dates. Can't see nothing new except to add red light camera locations and useless detour data. If they are asking for $ to upgrade save it. Later RJD

FLPhotographer · 07-03-2015, 07:19 AM

Nothing back from the Jenson Rep yet?

lacamastraveler · 07-05-2015, 06:07 PM

Yes, yes Garmin. Much better than the Jensen Nav.

aceinspp · 07-05-2015, 06:15 PM

yep Garmin lots better. For get the up grades useless. Later RJD

**JENSENRVDirect** · 07-06-2015, 08:55 AM

Quote:

Originally Posted by Captain Skip

While you're at it can you ask them about downloads that will work with an Apple computer?

Hi Captain Skip,

I asked Naviextras about support for the Mac OS and was told that while they do plan on releasing the Toolbox on other platforms, such as Linux & Mac, it is not yet available. Current support is for Windows XP SP3, Windows 7 & Windows 8 only.

While I understand this isn’t ideal, I would suggest trying to borrow a Windows PC to run the Toolbox from until support for Mac OS is released.

Sending in a blank memory card won’t work, unfortunately. The Naviextras Toolbox software must connect to the internet and read the data on the microSD card that is currently in your radio so it can pull the device ID info and determine what current nav software is installed and licensed/activated. From there, the Toolbox will check against the database for available updates to see what updates/upgrades you qualify for (free or purchased). The Toolbox is the portal to their download server for software updates. You need to create an account through Naviextras to do this as the device and any software updates you acquire (free or purchased) will be registered to you and your device. The Toolbox will also act as a way to manage backups for the microSD card, which is handy in the event of a card failure.

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