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06-28-2015, 08:24 AM
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#1
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Senior Member
Join Date: Mar 2015
Posts: 161
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Latest Map Guarantee - Act Fast
Our Solera 24W came with the Jensen multifunction built in radio/navigation system. The manual states that it comes with a "Latest Map Guarantee" and you have 90 days to get your free map upgrades. Not so! You have only 30 days and that's 30 days from the first GPS fix of the unit. That first fix usually happens when the unit is installed at the factory. I missed getting my upgrades by one day and Naviextras, the vendor who provides the maps, would not honor the latest map guarantee. Consequently, I had to purchase the map upgrades.
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06-28-2015, 08:44 AM
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#2
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Senior Member
Join Date: Jun 2015
Location: Live Free or Die
Posts: 415
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Another issue that I discovered with mine is that you can't download upgrades with an Apple computer. They won't support it. I contacted them and basically it's no soup for you if you're an Apple fan. Their response was, yeah, we're thinking about it but you need to borrow someone else's Windows computer to download. Naviextras is definitely NOT Garmin!
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06-30-2015, 08:32 PM
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#3
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 19,002
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I'll ask our Jensen rep to respond to this.
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06-30-2015, 08:39 PM
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#4
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Senior Member
Join Date: Jun 2015
Location: Live Free or Die
Posts: 415
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Quote:
Originally Posted by bclemens
I'll ask our Jensen rep to respond to this.
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Thanks Brian. I even offered to send them a blank memory card to have them load the update. No response so far - that's from Naviextras, not Jensen.
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06-30-2015, 08:42 PM
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#5
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 19,002
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Frankly I'm not a big fan of ANY onboard nav. I have a 2014 Jeep that has a great head unit...love the U-Connect. Have never used the nav. If I need Nav, I use the TomTom on my phone. Always easy to update, always free once I have the app. I travel into canada a lot so I needed something that was stored locally and did not need data.
A lot of the newer head units have mirroring. Plug in your phone, use the same nav you are used to. Problem is, we're always selling to 40 years of technology gap. The people that want all the latest and greatest (who yell at us for not having Blu-Ray the day it comes out) and people that are still mad we don't offer 8 track. So it's a catch 22.
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06-30-2015, 08:54 PM
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#6
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Senior Member
Join Date: Jun 2015
Location: Live Free or Die
Posts: 415
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I just went to Camping World yesterday and bought the 2015 Rand McNally road atlas. It got me where I wanted to go for the last 30 years. It doesn't require batteries and won't tell you to take a wrong turn. I like the GPS for finding gas stations and places to eat. I always double check GPS directions with a paper map because they make too many mistakes on the GPS.
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07-01-2015, 04:15 PM
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#7
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Commercial Member
Join Date: May 2012
Posts: 48
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Hi halbright,
I have contacted Naviextras in regards to the 90-day free map update issue. As soon as I receive an update on this, I will be in touch. Thank you for your patience.
__________________
ASA Electronics - Producer of JENSEN RV TV's, stereos & speakers; Voyager Observation Systems & Advent appliances.
jensenrvdirect
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07-01-2015, 04:42 PM
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#8
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Senior Member
Join Date: Jun 2015
Location: Live Free or Die
Posts: 415
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Quote:
Originally Posted by JENSENRVDirect
Hi halbright,
I have contacted Naviextras in regards to the 90-day free map update issue. As soon as I receive an update on this, I will be in touch. Thank you for your patience.
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While you're at it can you ask them about downloads that will work with an Apple computer?
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07-01-2015, 05:55 PM
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#9
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Site Team
Join Date: Oct 2014
Location: North Georgia
Posts: 2,956
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What model of Jensen is being installed in the MBS chassis? I've looked, and searched , on the JensenRVDirect website and didn't see any in dash GPS units listed.
Thanks,
__________________
Wayne
2024 Sunseeker 2150SLEF / Ford E-350 Off-line 15 April 2024.
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07-01-2015, 06:06 PM
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#10
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Wait till next year...
Join Date: Jan 2015
Location: Southern Worcester County
Posts: 1,135
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Quote:
Originally Posted by Captain Skip
I just went to Camping World yesterday and bought the 2015 Rand McNally road atlas. It got me where I wanted to go for the last 30 years. It doesn't require batteries and won't tell you to take a wrong turn. I like the GPS for finding gas stations and places to eat. I always double check GPS directions with a paper map because they make too many mistakes on the GPS.
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I use my garmin but I always have traveled with the Delorme Gazetter for what ever state I'm going thru and now I've added the Truckers atlas for low bridge notes
__________________
Mary and Me
2015 2650s "Finally" SOLD
2015 Jeep Cherokee Toady
2023 Geo Pro FD19 "Almost there"
2022 Race Car Red HR Long Ford Transit 250 "The Iwish Roamer"
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07-01-2015, 06:51 PM
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#11
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Senior Member
Join Date: Mar 2015
Posts: 161
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Quote:
Originally Posted by RedLdr1
What model of Jensen is being installed in the MBS chassis? I've looked, and searched , on the JensenRVDirect website and didn't see any in dash GPS units listed.
Thanks,
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Mine came with the Jensen VM9726BTC.
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07-01-2015, 07:02 PM
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#12
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Site Team
Join Date: Oct 2014
Location: North Georgia
Posts: 2,956
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Quote:
Originally Posted by halbright
Mine came with the Jensen VM9726BTC.
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Thank you!
__________________
Wayne
2024 Sunseeker 2150SLEF / Ford E-350 Off-line 15 April 2024.
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07-01-2015, 08:19 PM
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#13
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Senior Member
Join Date: Jun 2012
Posts: 547
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Quote:
Originally Posted by Captain Skip
I just went to Camping World yesterday and bought the 2015 Rand McNally road atlas. It got me where I wanted to go for the last 30 years. It doesn't require batteries and won't tell you to take a wrong turn. I like the GPS for finding gas stations and places to eat. I always double check GPS directions with a paper map because they make too many mistakes on the GPS.
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You are so right. A good atlas is a great joy. Still using the 1995 vacation atlas I used on that years road trip. I buy an up to date atlas periodically but I like the old vacation one. Wish Rand McNally would put out another one.
Sent from my iPad using Forest River Forums
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07-02-2015, 07:19 AM
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#14
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 19,002
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Quote:
Originally Posted by RedLdr1
What model of Jensen is being installed in the MBS chassis? I've looked, and searched , on the JensenRVDirect website and didn't see any in dash GPS units listed.
Thanks,
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VM9726BT
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07-02-2015, 11:27 AM
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#15
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Site Team
Join Date: Oct 2014
Location: North Georgia
Posts: 2,956
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Quote:
Originally Posted by bclemens
VM9726BT
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Thanks, I've downloaded the manuals so I can start reading up on it...
__________________
Wayne
2024 Sunseeker 2150SLEF / Ford E-350 Off-line 15 April 2024.
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07-02-2015, 11:54 AM
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#16
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Georgia Rally Coordinator
Join Date: Jun 2015
Location: GA
Posts: 24,482
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For what it's worth the upgrades are useless. If you think you will see a lot of new data wrong. A few years back I fell into the trap from Dodge as I had there Nav system. End of first year up grade pops up. I thought might be good as I had some things that I could not find. sooo I bit for $200 to up grade Ha that was a joke still had the same issues. Even the new portables say we provide free up dates. Can't see nothing new except to add red light camera locations and useless detour data. If they are asking for $ to upgrade save it. Later RJD
__________________
2020 Shasta Phoenix SPF 27RKSS (sold)
2018 Dodge Ram 2500 6.4 3:73 gearing.(sold) (sold) 2015 Chevy 2500 6.0, 4:10
Traded 2015 30WRLIKS V-Lite
Days camped 2019 62
Days camped 2020 49 days camped 2021-74 2022-40 days 2023 5 days
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07-03-2015, 07:19 AM
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#17
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Member
Join Date: May 2015
Location: Estero, FL
Posts: 33
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Nothing back from the Jenson Rep yet?
__________________
In the end, it's not the years in your life that count. It's the life in your years. - Abraham Lincoln
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07-05-2015, 06:07 PM
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#18
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Senior Member
Join Date: Oct 2014
Location: Bend,Oregon
Posts: 360
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Yes, yes Garmin. Much better than the Jensen Nav.
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07-05-2015, 06:15 PM
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#19
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Georgia Rally Coordinator
Join Date: Jun 2015
Location: GA
Posts: 24,482
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yep Garmin lots better. For get the up grades useless. Later RJD
__________________
2020 Shasta Phoenix SPF 27RKSS (sold)
2018 Dodge Ram 2500 6.4 3:73 gearing.(sold) (sold) 2015 Chevy 2500 6.0, 4:10
Traded 2015 30WRLIKS V-Lite
Days camped 2019 62
Days camped 2020 49 days camped 2021-74 2022-40 days 2023 5 days
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07-06-2015, 08:55 AM
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#20
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Commercial Member
Join Date: May 2012
Posts: 48
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Quote:
Originally Posted by Captain Skip
While you're at it can you ask them about downloads that will work with an Apple computer?
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Hi Captain Skip,
I asked Naviextras about support for the Mac OS and was told that while they do plan on releasing the Toolbox on other platforms, such as Linux & Mac, it is not yet available. Current support is for Windows XP SP3, Windows 7 & Windows 8 only.
While I understand this isn’t ideal, I would suggest trying to borrow a Windows PC to run the Toolbox from until support for Mac OS is released.
Sending in a blank memory card won’t work, unfortunately. The Naviextras Toolbox software must connect to the internet and read the data on the microSD card that is currently in your radio so it can pull the device ID info and determine what current nav software is installed and licensed/activated. From there, the Toolbox will check against the database for available updates to see what updates/upgrades you qualify for (free or purchased). The Toolbox is the portal to their download server for software updates. You need to create an account through Naviextras to do this as the device and any software updates you acquire (free or purchased) will be registered to you and your device. The Toolbox will also act as a way to manage backups for the microSD card, which is handy in the event of a card failure.
__________________
ASA Electronics - Producer of JENSEN RV TV's, stereos & speakers; Voyager Observation Systems & Advent appliances.
jensenrvdirect
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