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Old 09-11-2013, 06:17 PM   #11
Senior Member
Join Date: Aug 2009
Posts: 627
Originally Posted by Weezer View Post
As a new owner of a FR product these sort of posts scare the beejeepers outta me.

I just keep reminding myself that it's Summer, therefore there is more usage of units and discovery of problems is at its highest point.

Some of you may have followed my posts re a mid grade (IMO) problem we had. I'm happy to say, at this point, our problems are resolved. We'll pick 'er up next Friday and will report the results. Sometimes you *do* need to put your complaints in writing, and follow up, follow up, then follow up some more.

We're dealing with humans here and paper work gets misplaced, doesn't get entered into computer systems, etc. And we all know that in dealing with computers is....

garbage in, garbage out. IOW the computer only knows what it's given. Don't accept "it's a computer error". NO it's a human input error.

The delay in resolution to our problem was partially our fault, for not following up, following up, and then following up some MORE!

Some of the main players in the game didn't even know we had that all important *appointment* when we brought our baby in. We brought 'er in with the punch list inside, got a follow up call on Monday after dropping it off on Saturday, then *assumed* everything was being followed through on.

Oh, and when you leave a message for someone, do not *assume* they'll call you back. We're struggling with that right now. Call, Call, Call, and Call Again!

I hate to admit it, but we've already discovered that "the squeaky wheel gets the grease" definitely applies!

Edited to add;

We intentionally bought from a Route 66 dealer. These dealers are supposedly top of the line regarding service after the sale. They don't apply to be Route 66, they are *invited* by Route 66 based on feedback from customers. And they must go through stringent testing/schooling before they are awarded that designation, according to those I talked to at the dealership.
Just remember that an unhappy customer will tell everyone that will listen. One of the reasons people are here are to get help with their issues. The rest are here for the camaraderie and being able to talk with people of like interests.

Filthy Beast is offline   Reply With Quote

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