Again, referencing our Solera "S" with the "Special Edition Package" (glass light fixtures), the fixtures appear to be screwed to the ceiling with wood screws inserted from under the lens (screwed to the ceiling before the lens is installed). I believe only the wires go through the ceiling. If the fixture is "spinning" as you describe, and assuming you have the same light fixtures, the screws must be pulled out or missing. I would think you could then just pull the fixture straight down on the wire slack, then grab the back of the fixture and remove the lens. Good Luck!