Originally Posted by 13larry
So of 3 replies everyone says to replace the Magnadyne.
Forest River do you hear that. Brian??
Why not Make Magnadyne correct it. Why use it? Must be really cheap or much cheaper then other brands. Is saving money more important and have a good component that Forest River selected.
Magnadyne made me a custom harness to test the coach battery or main battery issue so my radio only now works on main battery and the clock still would not keep time.
Yes, Yes, we hear it. I'm on here almost every day.
Why does everyone think it must be cause we're trying to save money so we buy cheap crap. I promise you we pay more for that radio than any other large Class C mfg. (Red Hawk-radio only, no CD, Winnie no GPS, Thor, NO GPS or Bluetooth, Coachmen, no DVD, no GPS, etc).
Unlike Mr. customer. We can't go buy from Best Buy everyday. We use 14-16 radios a day so we need a supplier that can keep up. When we commit to the radio we typically commit for the year to guaranty that supply. They came and pitched all the features of the radio and it had more features than any other RV style radio at the time. The more complicated however and the more potential for problems (Healthcare.gov anyone?).
I'm not sure how we can "make" Magnadyne correct it. It seems that they are trying to help. I know that their customer service team has bent over backwards in most cases to try and resolve issues. Replaced units, tested, software updates. They still have a right to warrant their unit. We can't really expect them to replace the unit with another mfg.
To summarize. We are aware, they are aware. If you call, they have been helpful. We'll be looking at other options now that our year is up.