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06-12-2014, 03:59 PM
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#1
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Senior Member
Join Date: Apr 2012
Location: Iowa
Posts: 1,348
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New dealer in town
Just found out that the local Camping world is now an authorized Forest River dealer. Hopefully this is a good thing if any warranty work needs to be done as my other dealer was 135 miles away. So far however I haven't needed the service.
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Henry & Tena
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06-13-2014, 11:24 AM
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#2
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 18,878
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"and we're moving on up....."
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06-13-2014, 12:45 PM
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#3
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Robert Mayberry
Join Date: Jan 2012
Location: Point Richmond
Posts: 94
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Is that all Camping World dealers or just the one in your area?
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06-13-2014, 01:03 PM
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#4
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 18,878
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we selectively add stores where we need them
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06-13-2014, 02:03 PM
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#5
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Senior Member
Join Date: Feb 2014
Posts: 221
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BC is there a list of authorized service centers for Solera? We too have a CW with and attached dealership close by.
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The Peterson Family
Southeast Louisiana
2015 Solera 24R
Living our dreams one day at a time!
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06-13-2014, 02:19 PM
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#6
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 18,878
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Unfortunately not. Your best bet is just to use the Forest River dealer locator. That will list current service dealers for your product.
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06-13-2014, 02:41 PM
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#7
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Senior Member
Join Date: Apr 2012
Location: Iowa
Posts: 1,348
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I became suspicious when I saw a new Solera for sale at our CW. I went home and check the dealer locator on the FR web site and sure enough there it was.
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Henry & Tena
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06-13-2014, 04:55 PM
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#8
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Senior Member
Join Date: Feb 2014
Posts: 221
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Just looking at other options. We purchased out of state when our local dealer couldn't get even close in price with the out of state dealer. The local dealer told me not to bother bringing it in for service if we bought elsewhere. That's all it took for me to never purchase a MH from them. I think there rational is very short sighted. For instance, if I bought elsewhere or moved into a new area I might need service locally. The local dealer would have a great opportunity to take good care if me so that I would want to make my next purchase or trade with them.
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The Peterson Family
Southeast Louisiana
2015 Solera 24R
Living our dreams one day at a time!
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06-14-2014, 09:22 AM
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#9
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Senior Member
Join Date: Aug 2013
Location: Virginia
Posts: 145
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Warrenty Service
Quote:
Originally Posted by Ecopco
Just looking at other options. We purchased out of state when our local dealer couldn't get even close in price with the out of state dealer. The local dealer told me not to bother bringing it in for service if we bought elsewhere. That's all it took for me to never purchase a MH from them. I think there rational is very short sighted. For instance, if I bought elsewhere or moved into a new area I might need service locally. The local dealer would have a great opportunity to take good care if me so that I would want to make my next purchase or trade with them.
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I also had the same problem with Forest River Dealer McGeorge RV in Va. and they did not even carry the Solera. Because I did not buy from them.
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George & Karen
2014 F150 4X4 5.0L 3.55 Axle
Husky Centerline TS 1200lb 4 point WDH
2017 Rockwood Mini Lite 2109S
Palmyra,VA
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06-16-2014, 11:05 AM
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#10
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Member
Join Date: Feb 2014
Posts: 74
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Quote:
Originally Posted by MountainTrippers
I also had the same problem with Forest River Dealer McGeorge RV in Va. and they did not even carry the Solera. Because I did not buy from them.
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My local dealer wants a $150 processing fee to do warranty on my Solara because I didn't buy it there. They don't sell Solara.
I don't see how Forest River can allow this to happen.
I don't get that with my Ford!
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06-16-2014, 12:45 PM
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#11
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Senior Member
Join Date: Nov 2010
Posts: 118
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Quote:
Originally Posted by mphair
My local dealer wants a $150 processing fee to do warranty on my Solara because I didn't buy it there. They don't sell Solara.
I don't see how Forest River can allow this to happen.
I don't get that with my Ford!
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Dealers are independent entities - they can do what they want and get away with. FR can't do much about it. Best try another shop - maybe independent shop that works with them.
I would just shy away from that dealer.
Reiner
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2011 Solera
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06-16-2014, 03:39 PM
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#12
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 18,878
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What reinerka said. We do not do franchchise agreements. It all has its pros and cons
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06-18-2014, 06:39 PM
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#13
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Senior Member
Join Date: Aug 2013
Location: Virginia
Posts: 145
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Dealers
Quote:
Originally Posted by bclemens
"and we're moving on up....."
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Guess HKrick needs to hope that they do not mind that you did not Buy it there.
__________________
George & Karen
2014 F150 4X4 5.0L 3.55 Axle
Husky Centerline TS 1200lb 4 point WDH
2017 Rockwood Mini Lite 2109S
Palmyra,VA
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06-19-2014, 01:56 PM
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#14
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Senior Member
Join Date: Apr 2012
Location: Iowa
Posts: 1,348
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I do most of my own work on my vehicle learn a while back that is sometime better. If they won't do warranty work then they won't get my business in the future. Too bad so sad. Besides this is my third season with my solera and it's been great. Only minor problems.
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Henry & Tena
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06-19-2014, 06:49 PM
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#15
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Senior Member
Join Date: Aug 2013
Location: Virginia
Posts: 145
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Warrenty Service
Quote:
Originally Posted by hkreck
I do most of my own work on my vehicle learn a while back that is sometime better. If they won't do warranty work then they won't get my business in the future. Too bad so sad. Besides this is my third season with my solera and it's been great. Only minor problems.
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Amen to that. I have a 24M and needed the Murphy Bed system redone under warrenty. lucky for me I found Safford RV and they did a great job. I too judge people on their actions.
__________________
George & Karen
2014 F150 4X4 5.0L 3.55 Axle
Husky Centerline TS 1200lb 4 point WDH
2017 Rockwood Mini Lite 2109S
Palmyra,VA
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06-19-2014, 07:26 PM
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#16
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Senior Member
Join Date: Jun 2012
Posts: 10,907
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Some businesses just don't understand that giving you $10 today could get them $100 tomorrow.
__________________
1988 Coleman Sequoia - popup (1987-2009) - outlasted 3 Dodge Grand Caravans!
2012 Roo19 - hybrid (2012-2015)
2016 Mini Lite 2503S - tt (2015 - ???)
2011 Traverse LT, 3.6L, FWD
2009 Silverado 1500 Ext Cab, 5.3L, 4x4, 3.73
2016 Silverado 2500HD Dbl Cab, 6.0L 4x4, 4.10
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