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Old 05-07-2014, 01:11 PM   #31
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Quote:
Originally Posted by Loefflerh View Post
Thank you for the contact info, I will contact Hehr.
On the other hand I am disappointed about FR - those flimsy windows are a known issue and FR shoud investigate and offer a solution, not make the customer troubleshoot!

Question - are the same windows still getting installed or is there a better product now like thicker glass? Is it possible to exchange the whole window?
I'm not asking you to troubleshoot and pawn everything off onto you...

1. Those windows have been run on trailers long before we went to them. So (like a tree falling in the forest) were they rattling before and no one noticed? Or is this unique to something Hehr has done recently.

2. We don't see this across the board, so why is it only happening on some?

3. We have asked Hehr for input. They're basically claiming they don't seem to be hearing about problems. So if we're doing something to fix them are we not letting them know? So I figure if they have retail customers calling them...maybe they respond a little quicker than they currently are.

So please don't take me posting that info as "kicking the can". I would like to put as much pressure on them as possible.

As far as I know that is what we are currently installing. Again, I seem to recall in staff meeting that Hehr was doing some sort of vibration clip. I'll see if I can get more info.
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Old 05-07-2014, 09:38 PM   #32
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We've had our 2013 s for almost 2 years
Never noticed any rattling windows wind or not. Just wished the rear window would open.
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Old 05-08-2014, 10:16 AM   #33
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Bclemens thank you for the update. Could you please do me a favor. ...I need the Hehr part # for that window ( 24 R 2013) than I am on the right track..
Thank you Hans
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Old 05-08-2014, 10:22 AM   #34
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Short version is 6462-245535

Long version (just in case and because I can't believe it)
6462000245535000035352551
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Old 05-08-2014, 02:11 PM   #35
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As I mentioned in my previous post (#21) we also had the rattling window problem from the very first trip and a clip was mentioned but after second trip in to dealer for repair, HEHR sent dealer thicker window to replace thinner one ..under warranty. We have not been on trip yet to check it out to see if that fixed the problem. FR and HEHR must know that problem and hopefully are working on a permanent fix as they build new Solera.
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Old 05-08-2014, 03:38 PM   #36
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Smile Rattling windows

Bclemens has given us some great suggestions. Today, my husband went to where we have our Solera stored and is getting the dining room window measurement. We think, we will give the information that bclemens provided us, to our Service Manager, Bobby (knowledgable and nice guy) at the dealership we purchased the Solera 24r SLED. Bobby is extremely busy and might not have time to do research on his own. In this way it may help him,with future customers, that may have the same problem. I will let u know how that works.

We do realize that with anything new, there are bound to be a few glitches but overall we love our so Solera.
Thank you for ALL suggestions and help!
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Old 05-08-2014, 06:54 PM   #37
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Hehr window part numbers please

I contacted Hehr and they have a new track and clips to solve the window rattling.

They need the Hehr window part numbers.

I have a 2013 24 R

Dinette window is 26 3/4 x 55 3/8 glass
Sink window is 23 3/4 x 20

Can anyone get us the part numbers please?

Larry
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Old 05-09-2014, 09:33 AM   #38
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It seems to only be the big window that is rattling. If you move your eyes up the page I put the part number ^^ Up there^^
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Old 05-09-2014, 09:37 AM   #39
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Why the short version and long version for part numbers? Which one is correct?
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Old 05-09-2014, 09:40 AM   #40
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I explain it there...I will rephrase

Long version (just in case the short version doesn't work and because I can't believe it is that long).
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