Reply
 
Thread Tools Display Modes
Old 11-17-2014, 01:02 PM   #1
Member
 
Join Date: Nov 2014
Posts: 37
RV Direct vs Local Dealer

Of course, I would prefer to purchase from my local dealer but if they don't come close to the price of the distant competitor will they still service my unit under warranty? The FR web site make a bold statement about independent retailers and their desire to service their own customers. Just curious as to what others have experienced.
__________________

__________________
oregonct is offline   Reply With Quote
Old 11-17-2014, 01:14 PM   #2
Senior Member
 
Join Date: Oct 2013
Posts: 408
Totally depends on the dealer. Some do, some don't.


Sent from my iPhone using Forest River Forums
__________________

__________________
2001 Ford F250 7.3l converted to F350 specs
2014 Flagstaff 8528RKWS
2 - 2006 model year Border Collies
Mtelkman is offline   Reply With Quote
Old 11-17-2014, 01:45 PM   #3
2012 Solera
 
Join Date: May 2012
Posts: 986
I found the closest "local" dealer (80 miles away, who I bought from) was inconvenient, gave me poor service (I re-did most of what they "fixed"), and was difficult to deal with (slow or no e-mail or phone response). I finally used a local independent RV repair shop (with FR pre-approval). They were convenient, fast, no-hassle, and competent. Saw NO benefit to buying "local".
__________________
JLeising
2012 Solera "S"
Calif SF Bay Area
JLeising is online now   Reply With Quote
Old 11-17-2014, 02:21 PM   #4
Senior Member
 
GASPEDDLER's Avatar
 
Join Date: Nov 2011
Posts: 755
I had a bad experience as well with a local dealer, Ron Hoover in Donna Tx. My TT was originally purchased from the Corpus Christi Tx area which is 130 miles from me. Last words the Ron Hoover service manager said to me was "maybe we don't want your business here." At that point I walked out and never returned. I too found a local Rv repair center who worked with my warranty and made the needed repair. In most cases if you don't buy from them they put you at the end of the line behind those that purchased from them. Hell of a way to build a business relationship.
__________________

2012 F-350 4x4 King Ranch Super Duty CC 6.7 Turbo Diesel 3.55 e-locker
2011 Palomino Puma 30KFBDS with Side Paw Kitchen and Bunkhouse
Equalizer E2 Hitch
GASPEDDLER is offline   Reply With Quote
Old 11-17-2014, 03:02 PM   #5
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
What you save in $$ by going to rvw you'll likely loose in stress and complaints and time and money trying to get another dealer to work on your unit.
And that's if your close to one.

1) go to the end of the line.
2) you may go behind all of there "purchasing customers" no matter if your unit was scheduled first or not or they don't have any purchasing customers units to work on.

Some people have good luck some don't with non purchasing dealers.

Good luck.

Remember they don't HAVE to work on your unit..... but if they do you may wait months and months to get the work done.

TURBS.
__________________
TURBS is offline   Reply With Quote
Old 11-17-2014, 03:13 PM   #6
Senior Member
 
Join Date: Feb 2010
Location: North Central Kansas
Posts: 543
Closest FR dealer was 150 miles away so didn't even check their prices. Bought from RV Direct - knew at the time for any repairs I would be using an local independent RV repair shop. Like JLeising said; the one time I had a warranty repair needed first I got FR Okay on the agreed price said repair shop would do it for - all was good.
__________________
Everett & Joan after 60 years together. 2004 1/2 ton Chevy & 2011 Rockwood 1809S

Number of nights camped in 2012 65
Number of nights camped in 2013 82
Number of nights camped in 2014 105!
Number of nights camped in 2015 81
Emptypockets is offline   Reply With Quote
Old 11-17-2014, 03:16 PM   #7
Member
 
Join Date: Nov 2014
Posts: 37
Interesting that FR will work with independent repair facilities for warranty work. Lots of options. Thanks for your information.
__________________
oregonct is offline   Reply With Quote
Old 11-17-2014, 03:29 PM   #8
Senior Member
 
Join Date: Feb 2010
Location: North Central Kansas
Posts: 543
Quote:
Originally Posted by oregonct View Post
Interesting that FR will work with independent repair facilities for warranty work. Lots of options. Thanks for your information.
If you decide to go this way always remember to get the okay first or they won't cover the cost.
__________________
Everett & Joan after 60 years together. 2004 1/2 ton Chevy & 2011 Rockwood 1809S

Number of nights camped in 2012 65
Number of nights camped in 2013 82
Number of nights camped in 2014 105!
Number of nights camped in 2015 81
Emptypockets is offline   Reply With Quote
Old 11-17-2014, 03:37 PM   #9
Senior Member
 
rattleNsmoke's Avatar
 
Join Date: Oct 2012
Location: Western Connecticut
Posts: 1,571
These RV manufacturers should ONLY "award" a RV repair facility a dealership right only if that facility will honor any and all warranty claims regardless of place of purchase. Car and motorcycle dealers do that. I don't understand the RV dealer prima donna attitudes toward non purchasing customers, unless they are getting reimbursed pennies on the dollar by the manufacturer. Twenty-Five years ago I worked as a service writer for a Jaguar dealership in lower Fairfield county CT. At that time Jaguar cars was pulling the dealership rights left and right from auto shops due to poor sales\service etc. That process left my dealership with 3 times the service hours that could fit into 16 technician bays in any given day. Word was given by the service manager that we did not turn anyone away, but would place them behind customers that bought from us first. That resulted in a s**t-storm of complaints that were heard right down to corporate HQ in New Jersey. We were between a rock and a hard place and had no choice other than place them in Que the best we could depending on the severity of the repair...ie, window falls down in a rain storm etc. That job sucked..period, but 'we might not want your business' attitudes suck worse.
__________________
2010 Cedar Creek 5th Wheel 34SATS "The Beast"
2006 Ford F350 Lariat 6.0L Diesel
2003 Harley Heritage Softail "Hogzilla"
1986 Marriage to "Wifey" (patience of a saint)
rattleNsmoke is offline   Reply With Quote
Old 11-17-2014, 03:41 PM   #10
Berkshire 390QS
 
NO3putt's Avatar
 
Join Date: Feb 2011
Location: Pueblo Colorado
Posts: 1,251
Our local FR dealer is not worth the drive for maintenance. Buy where you get the best deal unless you have piror experence with you local dealer.
__________________

__________________
2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days, 2017: 185
2009 Berkshire, 390QS, and toad
Skip
NO3putt is offline   Reply With Quote
Reply

Tags
dealer

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 04:11 AM.