The manuals are printed by corporate. I think they try to encompass Class C's and Class A's (There is just a "Motorized" manual). It's one of the ways we control costs. If we had a dedicated person for the Class C division to do it, it would certainly be better. Someone mentioned the great manual that Pleasureway has.
Pleasureway Sprinter Base MSRP: $115k
Solera Sprinter Base MSRP: $91k (Over simplifying I know, but for $24k you can hire an intern to ride along with you to provide step by step instructions for the first 6 months)
Can we do better, of course and we will continue to do better. BUT, it is just a different mind set of the two companies. Our goal is to provide a GREAT value. Not the cheapest, not the most expensive, but the best bang for the buck. We design and build our class C's based on customer feedback. A more specific manual is just one area that we don't invest heavily.
I worked several shows with a rep from another "well known brand". They had a great manual, covered everything very specifically. He was complaining that customers and salespeople alike always call with questions. He doesn't answer them, he just refers them to the manual. "Hey, whats the GVWR on the...." "Look at page 72 in the manual". "Hey is the TV standard on the..." "Page 36 of the manual". Finally one of the sales guys asked a question and before the rep could respond he said "Yes I know its in the manual, but why can't you just tell me so I don't have to track down a manual"
I will push for more involvement in a more specific manual...but in the meantime I will continue to answer questions here and post as many videos as I can.
PLEASE do not send questions via Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).