I assume you mean one not involving jail time after some "face time" with your dealer?
A new 2012 Solera should not have the slide motor "grinding and groaning" trying to open and close a new slide. The dealer's "Tech" should have alerted the dealership there was a problem during acceptance.
If there was a rash of this problem, it could have been due to errors made by a poorly trained employee during frame/slide mechanism assembly.
In any case, this is a warranty claim and I would call FR for a certified repair facility (obviously your dealer would not be my first choice). There is a Solera Rep here as a member. I will track down his user name.
Here is is: jamiller45 - you can try a PM to see if he can help you.
Let us know how it turns out...
Lou and Laura with Bella - German Short Hair Pointer
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2010 Flagstaff 8526RLWS - Superglide 3300
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