After many months of research we decided the 2013 Solera would fit our needs. We shopped around for pricing and after hearing all the horror stories of not buying from a local dealer we decided to purchase from our nearest local dealer (still over 2 hours away).
Since this was our first RV we could only go off of what we researched on the internet. During our PDI the technician was more interested in talking about his kids football ability than explaining the in's and out's of our new RV. Just about everytime I mentioned I read this or that on this forum he blew it off and told me not to believe everything I read or hear on the internet but didn't answer my questions.
The salesman assured me that over the course of the first few months we would be having issues and not to be alarmed . I was not suprised that I had quite a bit of issues and figured the best way to resolve was to provide a check list and drop it off to the dealer to fix everything at one time.
I have to admit that there were over a dozen issues needing attention and some parts had to be ordered.
I was informed yesterday by the dealer service manager "Got some of the parts, all wrong"
I asked "Can you get them (FR) to overnight the right parts?
His reply "no, warranty will not pay for that. if you paid for it, it would a waste of money if they come in wrong, no refunds. im sorry but im trying the best i can. its hard when no one calls you back and they take forever sending wrong parts. im working on getting the correct stuff as we speak."
This is going on the 5th weekend not having use of my RV
If it wasn't the two hour drive each way and having to take two vehicles each time I would have picked it up and waited until they got the parts but they probably wouldn't have known the parts were wrong until I brought the RV in and would still have to wait
Anyone else have similiar issues
And no, I didn't spend a small fortune on a new RV to try and fix things myself...