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Old 11-02-2013, 12:16 AM   #1
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Sorry ending

You do your homework and pick a company to build you your motorhome. You do your research and pick a dealer to take care of the process. All this from 2,000 miles.
The home is ordered in August, with a date for delivery to the dealer in October. I chose the 2014 model chassis because I had learned of the new safety changes on the new MB 2014 chassis. In late October,You call the dealer, he has no idea for the delay or so he says. He will look into it. You join the forum and in your reading the site you discover that the manufacture discontinued your model at about the time you ordered it. The factory rep in a post ( Sept 3) states that they got two 2013 chassis to meet orders in the pipe line, but that's all. The factory rep in Sept., on the forum first says that they will build a new design on the new MB chassis but continue the old 24 Murphy bed to see which sells better, (yet he has already stated that there are no more 2013 MB chassis available). The dealer says the RV is held up waiting for "missing parts". A few days later in Sept, on the forum, the factory rep who says he takes part in the design process and says that the 24 Murphy bed will is discontinued. I run the VIN for my coach and learn that it is on a 2013 MB chassis. Now I know that you can have a 2014 home on a older chassis. But the factory rep had said none were available any more.

Who is at fault for the misinformation to the waiting buyer, the dealer or the factory rep. The bottom line is that the buyer has lost confidence in both the dealer and the manufacture and decides to not buy the motorhome. We really wanted that RV and had grand plans to use it and show it off as we traveled. Forest River, If you can change your design completely to meet the use of the 2014 MB chassis, why we're you unable to solve the Murphy bed problems or at least tell waiting buyers that the 2014 MB chassis would not work. Why the different explanations by the factory rep in his post on the forum, if he so involved in design changes. Based on his information on what had to be done, it could not be done in a week or two. Yet they managed to build the new model on a 2014 chassis in time for a September RV show. Did the really drop the 24 Murphy because of the problems with the bed, or because it was a slow seller' only Forest River knows and they aren't talking.

PS the factory rep says they can build 12 to16 units a day, why a three plus month delay?

Happy trails to all
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Old 11-02-2013, 12:53 AM   #2
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That's a good story and hopefully someone important in Forest River reads this thread and takes action.
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Old 11-02-2013, 03:16 AM   #3
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It is quite frustrating when you've gone to such efforts and for what????? Ugh ~ wish you well; keep us posted.
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Old 11-02-2013, 05:12 AM   #4
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The factory rep in Sept., on the forum first says that they will build a new design on the new MB chassis but continue the old 24 Murphy bed to see which sells better, (yet he has already stated that there are no more 2013 MB chassis available).

Yep, he said that on 9/8 on the forum. But you took out the first part where he said I'm guessing they will... Guessing. Then on 9/30 (a month before you joined) he said it won't fit in the same thread. Not guessing this time. Won't fit. Clear as mud?

One of the nice things about this forum is BClemens is willing to disuss things NOT set in stone on the build and let customers comment on what they like. I would hate to think he needs to back away because some folks search the archives hoping to hold his feet to the fire on an unrealized design.
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Old 11-02-2013, 05:17 AM   #5
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Quote:
Originally Posted by GeoffG View Post
You do your homework and pick a company to build you your motorhome. You do your research and pick a dealer to take care of the process. All this from 2,000 miles.
The home is ordered in August, with a date for delivery to the dealer in October. I chose the 2014 model chassis because I had learned of the new safety changes on the new MB 2014 chassis. In late October,You call the dealer, he has no idea for the delay or so he says. He will look into it. You join the forum and in your reading the site you discover that the manufacture discontinued your model at about the time you ordered it. The factory rep in a post ( Sept 3) states that they got two 2013 chassis to meet orders in the pipe line, but that's all. The factory rep in Sept., on the forum first says that they will build a new design on the new MB chassis but continue the old 24 Murphy bed to see which sells better, (yet he has already stated that there are no more 2013 MB chassis available). The dealer says the RV is held up waiting for "missing parts". A few days later in Sept, on the forum, the factory rep who says he takes part in the design process and says that the 24 Murphy bed will is discontinued. I run the VIN for my coach and learn that it is on a 2013 MB chassis. Now I know that you can have a 2014 home on a older chassis. But the factory rep had said none were available any more.

Who is at fault for the misinformation to the waiting buyer, the dealer or the factory rep. The bottom line is that the buyer has lost confidence in both the dealer and the manufacture and decides to not buy the motorhome. We really wanted that RV and had grand plans to use it and show it off as we traveled. Forest River, If you can change your design completely to meet the use of the 2014 MB chassis, why we're you unable to solve the Murphy bed problems or at least tell waiting buyers that the 2014 MB chassis would not work. Why the different explanations by the factory rep in his post on the forum, if he so involved in design changes. Based on his information on what had to be done, it could not be done in a week or two. Yet they managed to build the new model on a 2014 chassis in time for a September RV show. Did the really drop the 24 Murphy because of the problems with the bed, or because it was a slow seller' only Forest River knows and they aren't talking.

PS the factory rep says they can build 12 to16 units a day, why a three plus month delay?

Happy trails to all
Orders placed ahead of you.
In this case I say the factory rep is at fault.
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Old 11-02-2013, 07:37 AM   #6
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I do not think the factory rep is at fault. BClemens has gone out of his way to help and provide information. Even if the info is not set in stone yet. Please quit taking out all the frustration you are feeling on him. He is here to help because he believes in his product and wants things to go smoothly with every purchase. Again, not his fault. IMHO
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Old 11-02-2013, 08:34 AM   #7
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Originally Posted by DebbieMH View Post
I do not think the factory rep is at fault. BClemens has gone out of his way to help and provide information. Even if the info is not set in stone yet. Please quit taking out all the frustration you are feeling on him. He is here to help because he believes in his product and wants things to go smoothly with every purchase. Again, not his fault. IMHO
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Old 11-02-2013, 09:40 AM   #8
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This forum would not be the same without bclemens!
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Old 11-02-2013, 11:14 AM   #9
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I am relatively new to this forum but have to say, the fact that bclemens participates as he does is going to be a major factor when I retire and make my purchasing decision for a motor home.

IMO it is a very unfortunate situation that you find yourself in, that being one of an expectation that cannot be met. Therefore I understand your disappointment. But having been in both engineering design of consumer products (big boy's toys) and responsible for manufacturing operations for the last 32 years, I have some insight into the challenges builders like FR have when it comes to supply of components and the insignificant influence they have on a "big player" supplier like MB. I suspect FR is at their supplier's mercy on delivery schedules and component availability. Also note that the engineering process is not static, it evolves in the pursuit of improvement or to address constraints that present themselves during a product's life cycle. There are many balls in the air so to speak, and unfortunately a few sometimes hit the floor.

If I may provide a suggestion. I noticed that in your post you did not mention trying to make direct contact with bclemens via email or phone. I am sure he would have welcomed the opportunity to follow up early on in your situation to ensure you had the appropriate information as the facts became available so you could make an informed buying decision. All is not lost yet if you can now give him an opportunity to address your issue personally, an opportunity he did not have previously.

Why I make this recommendation of contacting bclemens is because of my recent experience with him. I live in Canada and had noticed that no Canadian dealers were listed for the Solera a few months ago. (This has since changed BTW. ) I therefore made contact with my closest dealer at the time which is 4.5 hours away in North Dakota. To my surprise, I received a response directly from Mr. Clemens and not the dealer. Through a series of email exchanges he was able to educate me of the status and what steps were being taken to sign up dealers in Canada. This was an important issue for me from a warranty persective since it turns out that if I had imported from the US into Canada as I originally intended, I would have had no warranty coverage on the home or chassis. I appreciated his honesty and patience during the email exchange. I suspect he does it with others that contact him and would do the same for you.

I hope all can be resolved to your satisfaction. Good luck.
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Old 11-02-2013, 02:38 PM   #10
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One thing my sales rep. told me about ordering is people expect the product yesterday. I too started getting bend so to speak when the delivery date came and went, started thinking bad thoughts and the like. But things finally happened and our MH was delivered. One thing that I've noticed from this forum and it's not a lot. BUT some people probably should not own an RV they want one because of things they've seen about them but in reality they have no clue what they're getting into.
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