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Old 06-03-2015, 12:45 PM   #1
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Towing a Solera

Rather than driving 125 miles to the nearest Mercedes Warranty repair facility when my check engine light came on, I had a local RV shop run an engine diagnosis. Two codes came up; same two that were allegedly repaired under warranty in February.

The shop manager at the warranty facility said he feared I would go into limp mode before I could make it to the shop so I arranged a tow with Mercedes Benz Road Service and Chassis Warrant

I learned several things that might be helpful should you ever need a tow whether still under warranty or out of warranty.

1. The warranty folks are very professional and eager to help. They did not dispute my need for a tow. I did learn you have to call the day you want the tow. Not knowing that, I called a week in advance of my warranty appointment. However, the representative logged all the information so when I called yesterday morning it took only a few minutes to complete the process. With 10 minutes of ending the call I received a text with the name and phone number of the tow company, which I then called to complete the process. Word of caution. . .this is the second time Iíve had to talk to the MB warranty folks and they really donít understand the difference between a sprinter van and sprinter motorhome. You must be very clear. Oh, and they continued to call back to insure everything was going smoothly.

2. The Solera (at least my model) sits too low to the ground to safely tow with a hook. Despite my explanation of that to the tow company they sent a hook truck. After the driver reviewed the situation he said he couldnít tow it without dragging the mud flaps and possibly even the factory-installed Big Foot stabilizers. That created a two hour delay while they dispatched a flatbed tow truck. Oh, and donít expect the tow company to get the information correct. The driver of the first tow truck had me talk to the dispatcher who claimed that MB never provided him the right information. When I reminded him that he and I went over the correct information that MB provided he tried to pass it off as, ďitís been a really busy morning.Ē

3. The driver of the flatbed tow truck realized he could not winch the Solera up the ramp without dragging the stabilizers to he placed long blocks in front of the rear wheels, which lifted the back as he winched it up. Additionally because the rear tires have so little space between them it took him nearly 45 minutes to pull the tie down chains between the tires, a link at a time.

Hopefully you will never have to use any of this information!
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Old 06-03-2015, 01:58 PM   #2
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Nice pic. I was wondering how to flatbed tow a Solera. Apparently you need a big rig for the overall height and weight.


2015 Solera 24R
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Old 06-03-2015, 06:25 PM   #3
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Just curious as to what codes showed up. Seems as if almost every trip I make I get a cel that goes away after several stops and restarts. Only the def light has thus far limited my starts. Hope that is fixed after 3 trips to the dealers. Just not sure how much trust I have with the Sprinter. Nice photos of the big rig towing your Solera, hope all the troubles get solved this time.
Good Luck
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Old 06-03-2015, 06:50 PM   #4
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Good information to know and pass along as needed
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Old 06-03-2015, 06:59 PM   #5
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BadBob -- The codes were P14F200 and P11C300. MB of Chandler, Arizona then replaced the Air Mass Meter and cleared the codes. Several hundred miles later got the same codes again and MB of Eugene, Oregon said to not drive it the 125 miles from Bend, OR. At purchase, knowing the MB warranty shops were 180 miles from my winter home and 125 from my summer home, I did hesitate. Then I thought, hell, it's a Mercedes Benz engine. Hmmm.
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Old 06-03-2015, 07:25 PM   #6
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lacamastraveler-- We have had to cancel 3 trips and come home and take our rig into Redding Freightliner, as they are our nearest dealer. Happy with what they have done but just seems to be one thing after another. Planning on a long trip end of Sept. and Oct. and just crossing my fingers that we will have all the bugs worked out. If we have to cancel about one more trip, think I will just count my losses and dump the unit and go back to the fiver and my truck. Love the drive and performance of the Mercedes but not to happy with dependability factor at this time. Know all units can have problems but not always easy to get a Mercedes worked on when out on the road.
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Old 06-11-2015, 01:13 PM   #7
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Who to use for cab and chassis repairs

My 2013 Solera 24R is probably off warranty. Not actually sure.

I have had a few small issues repaired for the house but not for the cab and chassis.

Where should I take it for things like error codes? I moved recently to Fresno CA, but I am mostly interested on where to go when on the road.

Is there a web site somewhere that has "find a Sprinter cab and chassis repair facility"?
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Old 06-11-2015, 01:33 PM   #8
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PopBeavers, your drive train is likely under warranty for five years. Typically dealerships warranty the motorhome for only one year, but remember that many of your components (AC, TV, etc.) have longer manufacture warranties.

Almost any automotive or RV shop can run the codes for you, which will save a trip to a warranty shop if it is serveral miles away. Also you can buy a reader which works for both your motorhome and (newer) autos. I plan to do so.

By the way, the codes I mentioned in my first post. . .turns out MB just released a tech bulletin about the codes. I will post complete information when I get my motorhome back.

The tow truck driver managed to do $1,800 damage to my Solera, so it's now at an RV repair facility. Yes, the tow company is paying for it.
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Old 06-11-2015, 03:00 PM   #9
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Quote:
Originally Posted by PopBeavers View Post
Is there a web site somewhere that has "find a Sprinter cab and chassis repair facility"?
Yes, click Here for the M-B Sprinter website page that lists your warranty coverage and has a dealer look up link. Or call Sprinter Roadside Assistance at 877-762-8267.
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Old 06-11-2015, 04:09 PM   #10
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Originally Posted by lacamastraveler View Post
PopBeavers, your drive train is likely under warranty for five years. Typically dealerships warranty the motorhome for only one year, but remember that many of your components (AC, TV, etc.) have longer manufacture warranties.

Almost any automotive or RV shop can run the codes for you, which will save a trip to a warranty shop if it is serveral miles away. Also you can buy a reader which works for both your motorhome and (newer) autos. I plan to do so.

By the way, the codes I mentioned in my first post. . .turns out MB just released a tech bulletin about the codes. I will post complete information when I get my motorhome back.

The tow truck driver managed to do $1,800 damage to my Solera, so it's now at an RV repair facility. Yes, the tow company is paying for it.
Yes, please post details to the TSB. MB holds a lot of that close to the vest.
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