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Old 06-20-2015, 10:37 AM   #1
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Undieing Support From Your Dealer

Of course the title is meant to be sarcastic.

I am the victim of what i I consider to be a magnanimous problem with the possibility of all sorts of legal complications.

I purchased the Motor-Home from Buffalo RV. basically I was told even though the Motor-home is still under warranty, "That's not our problem". I was offered absolutely NO SUPPORT. They said, "we sell stuff, we don't warranty stuff". Well, that's true but all I was asking for was support.

Spend as much time researching the delivering dealer as you do the manufacturer.

Forest River, to this point has given me the support that I expect. They have been loyal. The problem is not directly Forest River's. It lays with the chassis manufacturer, who to this point has not been able to fix the problem. ...An international manufacturer that has no parts inventor!

I will be more specific as events roll out.
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Old 06-21-2015, 09:52 PM   #2
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Buffalo rv

Haha, I had a similar experience with them. They did fix maybe 20% of the problems we had, but it took em three month to do it.
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Old 06-22-2015, 07:10 AM   #3
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Quote:
Originally Posted by Phinias View Post
Of course the title is meant to be sarcastic.

I am the victim of what i I consider to be a magnanimous problem with the possibility of all sorts of legal complications.

I purchased the Motor-Home from Buffalo RV. basically I was told even though the Motor-home is still under warranty, "That's not our problem". I was offered absolutely NO SUPPORT. They said, "we sell stuff, we don't warranty stuff". Well, that's true but all I was asking for was support.

Spend as much time researching the delivering dealer as you do the manufacturer.

Forest River, to this point has given me the support that I expect. They have been loyal. The problem is not directly Forest River's. It lays with the chassis manufacturer, who to this point has not been able to fix the problem. ...An international manufacturer that has no parts inventor!

I will be more specific as events roll out.
Are you writing about a MB dealer? If you are I would contact MB directly. They frown on poor service from one of their dealers. I would also look for another authorized MBS dealer in your area or near.
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