Warranty Service Expectations
A little background... As you may recall, I ran into some water issues when I tried to winterize my Solera a month or so ago. In figuring out the problem, I uncovered two fresh-from-the-factory water leaks.
About two weeks ago, after I found the water leaks, I called my dealer, told him what parts would be needed, and was told that they couldn't order parts until they'd actually seen the unit. So I scheduled an appointment for them to evaluate the problems.
About a week ago, I took the RV in, sat around the dealer for 4 hours while they verified the problems I'd reported, and left with the impression that they would order the parts.
Having not heard anything from them, I called today to find out when the parts would be in so my RV could be repaired. And they told me that they hadn't actually ordered the parts yet. They just, 20 minutes ago, received approval to do the work, so now they could order the parts. Which might be in next week...or the week after.
At which point, I can schedule another appointment...probably another week or two out. I hope.
Now it's been a few years since I've owned an RV. And the RV I owned was from a different manufacturer. But I don't remember ever having a warranty service claim take more than a few days to resolve, let alone over a month.
So I'm just wondering if my dealer has been working as quickly as they could - if this is just the normal Forest River warranty hassle, or if I should be looking for someone else to do warranty work.
Let me know your thoughts and experiences.