Originally Posted by tuckerdog1
We bought our trailer used. Initially no strap. We also did not get any of the manuals. The dealer said the original owners did not provide the manuals when they traded the trailer in. Then several months later, the dealer called & said the manuals had been turned in. They were in a large plastic pouch. Also in the pouch was the awning strap.
You r lucky. Visited my dealer today. Was told in specific terms.
"The strap is never provided because we don't get them from FR"
but I found it interesting that he knew all about the strap. Even after reading the Dometic brochure he said he had "never seen a strap". I pushed and said that was not my problem. He then said since my coach was 13 months old it was out of warranty.
I again pointed out that since he has admitted the strap did not come with my coach but the instructions they gave me clearly said the strap was "provided" that the error was General RV and not mine.
He eventually went and got approval to give me a strap.
Had also covered the "winterizing" hose fittings but he again said that part was never provided and it was my responsibility to properly winterize my coach. I asked if it was my fault
that the low point drain valves were defective when new. He said yes. !!!!!!
I will be covering FR and General RV quality, or lack thereof in a separate post.