Reply
 
Thread Tools Display Modes
Old 04-27-2012, 10:21 PM   #1
Current River Rat
 
Join Date: Jan 2012
Location: St. Charles, Missouri
Posts: 138
2nd Year Warranty Update

Finally got the 2nd year warranty situation under control and handled.
If you need help contact Rhonda direct. She is the one that handles the warranty processing (2nd year) (Grey Wolf anyway) and super nice and apparently overworked. My dealer was slow in getting my sale recorded with FR and they sent my check back to my dealer (who never called me to tell me they had the check) and I was wondering for 2 weeks what the H%$@ happened to the check. Finally talked to Rhonda, she found the "not reported yet" problem, I called the dealer, they will get it handled right away and Oh by the way your check is here and they will send it in. 2......2 weeks later, good grief, Rhonda calls and tells me the check is in her office and I'm good to go. Papers on the way. Basically, all the frustration and phone calls and non notification, etc. was absolutely unnecessary. I just don't get it. If I ran my business that way I would be looking for new work. All dealers should remember we are the cheapest and best advertisement they can get. OR the best worst. We get a lot of referrals in our store and that's the way it should be. Thank you Rhonda for taking care of my needs.
__________________

__________________
Bruce & Sarah Tanner
Bttravel is offline   Reply With Quote
Old 04-28-2012, 03:34 AM   #2
Moderators' Assistant
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 13,282
many FR complaints are actually issues with the dealers, who see blaming the big bad corporation to be an easy way to deflect a customer's anger.

can't tell you how many posts i've read about someone ranting against the manufacturer and bad mouthing them, only to read later that the dealer was the problem.
__________________

__________________
Dan-Retired Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 4x4 3.5 Ecoboost w/Max Tow Package
Equalizer WDH and Prodigy BC
bikendan is offline   Reply With Quote
Old 04-28-2012, 07:42 AM   #3
Site Team - Lou
 
Herk7769's Avatar
 
Join Date: Oct 2009
Location: South Eastern PA
Posts: 21,169
Amen Brother.
__________________

Lou and Laura with Bella - German Short Hair Pointer
2008 GMC Sierra 2500HD Crewcab SB Allison Duramax
2010 Flagstaff 8526RLWS - Superglide 3300
HAM CALLSIGN - KC3FFW
Herk7769 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 10:40 PM.