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05-26-2013, 02:19 PM
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#1
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Senior Member
Join Date: Jul 2011
Location: West Central, MO
Posts: 260
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Any luck getting a response from FR Inc?
I just sent a comment/question to FR about a recurring problem? I've been very please with my TT for two years, but have a problem as noted below. Has anyone gotten a response to a question submitted on their website?
Comment sent to FR
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Greetings,
I have been having problems with my fresh water tank running out of water, but the monitors say there’s at least 1/3 remaining. I know there’s still water in the tank but the pump will not pick it up. Is there a way you can provide a drawing or tell me where the fresh water hose is connected to the tank? At least I can try to level the camper to allow for the water to pick up. I guess if you can’t provide any information, I can pull the belly cover off the underneath, but trying to avoid the extra work just to find out what I’m asking above. Ultimately I would like to install a larger fresh water tank, but not sure if that’s feasible. I would be willing to pay shipping on any construction drawing you have on my model travel trailer.
Thank you in advance,
Troy
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I understand to meters are not very accurate but frustrating when I know there's water in the tank and the pump is sucking air.
__________________
2017 Dodge 2500 Crew Cab 6.7L Cummins 4X4 38k mls
2010 Forest River Flagstaff 831QBSS - Equal-i-zer Hitch
2011 HD FatboyLo & 2000 Honda Shadow 1100
Nights Camped 2010 (7), 2011 (15), 2012 (35) 2013 (40) 2014 (22) 2015 (12) 2016 (10) 2017 (10) 2018 (10)
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05-26-2013, 02:43 PM
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#2
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Got mtn bike?
Join Date: Nov 2011
Location: N. Austin Texas
Posts: 147
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Good luck!!
I've heard nothing back from FR about the design flaw on my Rockwood 2904SS.
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05-26-2013, 02:52 PM
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#3
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Senior Member
Join Date: Nov 2007
Location: Clayton, NC
Posts: 695
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Do you send it to Forest River, or the manufacturer of your trailer?
I have always received a reply from Sabre and Columbus when I sent them an email. Either with a question, comment, or complaint.
I figured if I send something to Forest River it would be lost in the black hole being that they're so large.
__________________
2013 Palomino Columbus 320RS
2007 Dodge RAM 2500 6.7 Cummins
Reese 15K manual slider
Prodigy
M.I.L. in Florida for good!!
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05-26-2013, 02:58 PM
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#4
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Engineer of Crazy Train
Join Date: Sep 2012
Location: Tiverton, RI
Posts: 1,585
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My water tank sump is located about 1/3 the way up the tank. I am moving mine to the drain. Some people talk about sentiment, but if you're always sucking off the bottom, there is no sentiment. Let me see if I can dig up the thread on this....
Here it is
http://www.forestriverforums.com/for...ter-34722.html
__________________
TV - 2015 Ram Truck EcoDiesel
TV - 2006 Jeep Liberty Turbo Diesel (Retired to Daily Driver)
TT - 2015 Rockwood Roo 183 (SOLD due to 2 years off work)
Locomotive Engineer
Nights Camping --- 2015 - 19 Camped | Winterized -- 2014 - 18
Come read my Camping Blogs
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05-26-2013, 03:17 PM
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#5
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,802
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you won't have any luck sending something like that to Corporate.
you need to find out who the rep is for your brand of trailer and send that person an email.
i had more luck with the Rockwood Roo rep, by sending emails, instead of leaving voice mails.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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05-26-2013, 03:41 PM
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#6
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Director, FROG
Join Date: Sep 2011
Location: Middlebury, IN
Posts: 3,515
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Quote:
Originally Posted by ddavis662
Good luck!!
I've heard nothing back from FR about the design flaw on my Rockwood 2904SS.
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ddavis662, I don't know whom you contacted, but please send a note to Stephanie Richardson at srichardson@forestriverinc.com.
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05-26-2013, 03:43 PM
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#7
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Director, FROG
Join Date: Sep 2011
Location: Middlebury, IN
Posts: 3,515
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Quote:
Originally Posted by troyt
I just sent a comment/question to FR about a recurring problem? I've been very please with my TT for two years, but have a problem as noted below. Has anyone gotten a response to a question submitted on their website?
Comment sent to FR
____________
Greetings,
I have been having problems with my fresh water tank running out of water, but the monitors say there’s at least 1/3 remaining. I know there’s still water in the tank but the pump will not pick it up. Is there a way you can provide a drawing or tell me where the fresh water hose is connected to the tank? At least I can try to level the camper to allow for the water to pick up. I guess if you can’t provide any information, I can pull the belly cover off the underneath, but trying to avoid the extra work just to find out what I’m asking above. Ultimately I would like to install a larger fresh water tank, but not sure if that’s feasible. I would be willing to pay shipping on any construction drawing you have on my model travel trailer.
Thank you in advance,
Troy
_______________
I understand to meters are not very accurate but frustrating when I know there's water in the tank and the pump is sucking air.
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Troy, what brand is your TT? It will also help if you can provide the last 7 digits of the VIN.
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05-26-2013, 03:48 PM
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#8
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Senior Member
Join Date: Jul 2011
Location: West Central, MO
Posts: 260
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Quote:
Originally Posted by ChooChooMan74
My water tank sump is located about 1/3 the way up the tank. I am moving mine to the drain. Some people talk about sentiment, but if you're always sucking off the bottom, there is no sentiment. Let me see if I can dig up the thread on this....
Here it is
http://www.forestriverforums.com/for...ter-34722.html
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Thanks for the thread link. I should have checked FRF first.
__________________
2017 Dodge 2500 Crew Cab 6.7L Cummins 4X4 38k mls
2010 Forest River Flagstaff 831QBSS - Equal-i-zer Hitch
2011 HD FatboyLo & 2000 Honda Shadow 1100
Nights Camped 2010 (7), 2011 (15), 2012 (35) 2013 (40) 2014 (22) 2015 (12) 2016 (10) 2017 (10) 2018 (10)
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05-26-2013, 03:56 PM
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#9
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Senior Member
Join Date: Jul 2011
Location: West Central, MO
Posts: 260
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Quote:
Originally Posted by f.r.o.g.
troy, what brand is your tt? It will also help if you can provide the last 7 digits of the vin.
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Flagstaff 831QBSS
VIN: will be sent in email.
THANKS!!!
__________________
2017 Dodge 2500 Crew Cab 6.7L Cummins 4X4 38k mls
2010 Forest River Flagstaff 831QBSS - Equal-i-zer Hitch
2011 HD FatboyLo & 2000 Honda Shadow 1100
Nights Camped 2010 (7), 2011 (15), 2012 (35) 2013 (40) 2014 (22) 2015 (12) 2016 (10) 2017 (10) 2018 (10)
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05-26-2013, 05:08 PM
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#10
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Director, FROG
Join Date: Sep 2011
Location: Middlebury, IN
Posts: 3,515
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Quote:
Originally Posted by troyt
Flagstaff 831QBSS
VIN: will be sent in email.
THANKS!!!
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Troy, now that I know it's a Flagstaff, would you please copy and paste your original post into an e-mail, along with the make/model/last 7 digits of VIN, to Stephanie Richardson at srichardson@forestriverinc.com?
Be sure to include your contact info, either e-mail or phone number or both, and I suspect that she'll have someone contact you this week.
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05-26-2013, 05:32 PM
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#11
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Senior Member
Join Date: Jul 2011
Location: West Central, MO
Posts: 260
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Quote:
Originally Posted by F.R.O.G.
Troy, now that I know it's a Flagstaff, would you please copy and paste your original post into an e-mail, along with the make/model/last 7 digits of VIN, to Stephanie Richardson at srichardson@forestriverinc.com?
Be sure to include your contact info, either e-mail or phone number or both, and I suspect that she'll have someone contact you this week.
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Thank you Bob. It pays to be apart of FRF.
__________________
2017 Dodge 2500 Crew Cab 6.7L Cummins 4X4 38k mls
2010 Forest River Flagstaff 831QBSS - Equal-i-zer Hitch
2011 HD FatboyLo & 2000 Honda Shadow 1100
Nights Camped 2010 (7), 2011 (15), 2012 (35) 2013 (40) 2014 (22) 2015 (12) 2016 (10) 2017 (10) 2018 (10)
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