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02-06-2019, 03:21 PM
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#1
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Member
Join Date: Oct 2018
Posts: 48
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Big Shout Out to RV Wholesalers and Forest River
My LazyBoy recliner, in my 2018 Windjammer, had issues 'closing' because the side arm splayed out. I contacted RV Wholesalers, about getting it taken care of under warranty. Very quickly, their Advocate dept emailed back, asking for photos, which I promptly sent. Just a day later, I rec'd an email that Forest River would ship a new recliner to me. I didn't want to get too excited, suspicious that 'it might not happen', but lo and behold, the NEW RECLINER was delivered today, and placed right next to my RV in its parking spot. (I had been asked if I needed them to hire a repair company to install the Recliner, but I was able to do it with the help of my husband) Thanks so much RV Wholesalers and Forest River for taking care of my issue so smoothly !!!
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02-06-2019, 09:08 PM
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#2
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Senior Member
Join Date: Aug 2015
Location: Media, PA
Posts: 2,932
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Bravo. [emoji846]
__________________
2017 Dynamax REV 24RB
2018 Ford F-150
Formerly a 2013 Sunseeker 2250 SLEC.
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02-06-2019, 09:14 PM
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#3
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Senior Member
Join Date: Mar 2015
Posts: 272
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Always good to hear a "Success" story! .....
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Unencumbered By The Thought Process
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02-07-2019, 10:01 AM
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#4
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Site Team
Join Date: Mar 2008
Location: Southwest Alabama
Posts: 9,850
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Great story. I wish we would start hearing lots more of them!
__________________
Salem 29RKSS Pushing a GMC Sierra 2500HD!
Gotta go campin!
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02-07-2019, 12:22 PM
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#5
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Member
Join Date: Jun 2017
Location: Springbor, OH
Posts: 99
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I am convinced a good dealer is far more important than the manufacturer. I'm glad to hear RV Wholesalers seem to fall in that category.
__________________
2016 Ford F350 Lariat
2019 Sandpiper 372 LOK
2019 Puma 32RBFQ
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02-07-2019, 01:29 PM
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#6
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Junior Member
Join Date: Jul 2018
Posts: 10
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It is definitely good to hear that RV Wholesalers gets it done for their customers. I have never had to use the warranty on the 2017 Wildwood TT that we purchased from them, but hopefully if ever I do, it will have the same sort of ending.
__________________
Scott
SE Michigan
17 Wildwood / 17 Silverado 1500
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02-07-2019, 03:04 PM
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#7
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Senior Member
Join Date: Jun 2018
Location: Southeastern Massachusetts
Posts: 414
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Quote:
Originally Posted by smgelsie
My LazyBoy recliner, in my 2018 Windjammer, had issues 'closing' because the side arm splayed out. I contacted RV Wholesalers, about getting it taken care of under warranty. Very quickly, their Advocate dept emailed back, asking for photos, which I promptly sent. Just a day later, I rec'd an email that Forest River would ship a new recliner to me. I didn't want to get too excited, suspicious that 'it might not happen', but lo and behold, the NEW RECLINER was delivered today, and placed right next to my RV in its parking spot. (I had been asked if I needed them to hire a repair company to install the Recliner, but I was able to do it with the help of my husband) Thanks so much RV Wholesalers and Forest River for taking care of my issue so smoothly !!!
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Wow! Interesting. You got lucky.
Nice to hear a dealership took such quick action.
Speedy action from Forest River as well.
Wish all dealership and manufacturing companies would do the same.
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02-07-2019, 03:19 PM
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#8
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AKA: 'tiredTeacher
Join Date: Jan 2013
Location: Richmond, Virginia
Posts: 1,045
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Quote:
Originally Posted by KEN9XL
Wow! Interesting. You got lucky.
Nice to hear a dealership took such quick action.
Speedy action from Forest River as well.
Wish all dealership and manufacturing companies would do the same.
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I had the same "luck" with FR and RVW.
__________________
Wright and Penny
(with Fitz and Lizzie, the camping kitties)
Richmond, Va.
2010 Tundra 4X4 5.7L V8
2014 Rockwood 2604WS
Life is a cruel teacher. She gives the test first; the lesson then follows.
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02-07-2019, 04:01 PM
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#9
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Member
Join Date: Sep 2017
Posts: 47
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Glad u got help forest river wouldn’t even give me the time of day so I assumed all RV manufactures don’t help even while under warranty! I would never again own forest river! Fixed transfer switch myself and that was probably easy way to go! Just think losing a customer over 85.00 product I bought on line. Doesn’t make sense!
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02-07-2019, 04:20 PM
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#10
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Senior Member
Join Date: Apr 2016
Posts: 137
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Quote:
Originally Posted by KEN9XL
Wow! Interesting. You got lucky.
Nice to hear a dealership took such quick action.
Speedy action from Forest River as well.
Wish all dealership and manufacturing companies would do the same.
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I also had the same 'luck'...2 minor parts needed during RVW warranty period (one caused by a tree branch during a storm). Using RVW as my advocate, I had no issues with getting the parts from Forest River.
__________________
2017 Rockwood 2304KS
2017 F250 Lariat 6.2 4X4 Scab SB
ProPride 3P Hitch
Nights Camped 2016 = 31, 2017 = 59, 2018 = 79, 2019 = 78, 2020 = 50, 2021 = 61. 2022 = 84, 2023 = 68
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02-08-2019, 10:45 AM
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#11
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Senior Member
Join Date: Jun 2018
Location: Southeastern Massachusetts
Posts: 414
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Must ask --- Are all RV Wholesale Dealerships the same or only specific ones?
Never bought from them only locally for ease of warranty repairs.
LOL!!! (?????) :-)
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02-08-2019, 11:59 AM
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#12
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Member
Join Date: Oct 2018
Posts: 48
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Not sure!! The RV Wholesalers from which we purchased was in Ohio. We live in NC, but their pricing (and now service) won our business
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02-08-2019, 03:26 PM
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#13
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,845
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Quote:
Originally Posted by KEN9XL
Must ask --- Are all RV Wholesale Dealerships the same or only specific ones?
Never bought from them only locally for ease of warranty repairs.
LOL!!! (?????) :-)
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There is only one RVW(RV Wholesalers), located in Lakeview, Ohio.
They and RV Direct(also known as RV One) were the first RV dealers with a strong internet sales model. They shook up the RV world, with their online marketing strategy.
In my opinion, they were instrumental in moving other dealers to change their policies on servicing RVs that they didn't sell.
So not sure what you mean by "are all RV Wholesale dealerships the same?"
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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02-08-2019, 03:45 PM
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#14
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Member
Join Date: Feb 2018
Posts: 95
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RV Wholesalers
We got lucky with them last year.
Starting to see a pattern here
__________________
Mark Duerst
Raleigh NC
2019 Wildwood Xlite 171rbxl
2018 JGC Limited 4x4 w/tow
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02-08-2019, 09:18 PM
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#15
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Senior Member
Join Date: Jun 2018
Location: Southeastern Massachusetts
Posts: 414
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Quote:
Originally Posted by bikendan
There is only one RVW(RV Wholesalers), located in Lakeview, Ohio.
They and RV Direct(also known as RV One) were the first RV dealers with a strong internet sales model. They shook up the RV world, with their online marketing strategy.
In my opinion, they were instrumental in moving other dealers to change their policies on servicing RVs that they didn't sell.
So not sure what you mean by "are all RV Wholesale dealerships the same?"
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Bikendan - I thought maybe there were RV Wholesalers dealership locations elsewhere besides Lakeview, Ohio, when I stated "Are they all the same or just certain ones." I appreciate your answer to my question.
Thank you for the information on RVW alternate names, RV Direct & RV One.
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02-08-2019, 09:55 PM
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#16
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,845
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Quote:
Originally Posted by KEN9XL
Bikendan - I thought maybe there were RV Wholesalers dealership locations elsewhere besides Lakeview, Ohio, when I stated "Are they all the same or just certain ones." I appreciate your answer to my question.
Thank you for the information on RVW alternate names, RV Direct & RV One.
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RV Direct(aka RV One) does have multiple locations and if you're out West, you can pick up your rig in De Moines.
They also have 3 locations in Florida. I guess they officially changed their name to RV One, from the original DV Direct.
RVW does have a dealer network that will do warranty work for units sold by RVW.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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02-09-2019, 10:59 AM
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#17
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Senior Member
Join Date: Jun 2018
Location: Southeastern Massachusetts
Posts: 414
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Quote:
Originally Posted by bikendan
RV Direct(aka RV One) does have multiple locations and if you're out West, you can pick up your rig in De Moines.
They also have 3 locations in Florida. I guess they officially changed their name to RV One, from the original DV Direct.
RVW does have a dealer network that will do warranty work for units sold by RVW.
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I appreciate the added info on other locations besides Ohio. Florida and Iowa. Might check out Florida location(s) when I head south this April.
Thank you again for your response and information. Even better to know thay RVW has a dealer network that does warranty work. Makes it worth it.
Since joining this forum, I have found the individuals who frequent this site to be quite helpful and very knowledgeable. Thank you all!
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02-09-2019, 11:35 AM
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#18
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Junior Member
Join Date: Apr 2018
Posts: 11
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I have some of the same experiences..... After 7 warranty issues in the first year ( way more than any other Mfg I have owned) it is all about the dealer and how handy you are.
A while ago I saw a post that noted "if you are not handy, don't own a RV" which is sooooo true.
My dealer was fantastic, I would call them (we are over 2 hours apart) and send some Pix and 2 days later I would have the parts.... even a set of 4 defective tire rims and a check to cover the cost to change the tires over.
They even admitted "They were the quality control, NOT the Mfg"...... really sad.
Last Forest River product I will own.
Again, sad.
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