Reply
 
Thread Tools Display Modes
Old 12-07-2018, 10:44 AM   #1
Senior Member
 
Join Date: Jul 2017
Location: North of Seattle, WA
Posts: 2,600
Bigger gets dumber -My Amazon Story

It seems that the larger the company the dumber it gets.

My story starts with the ordering of some kitchen items I plan on giving to my soon to be daughter-in-law for Christmas. Four separate pieces on three separate orders. I placed the order(s) with no problem and they arrived just as indicated with one exception. The driver delivered 3 of the four items at one time and then came back a couple hours later with the fourth item. Apparently overlooked it in her truck and found it just as she was returning to base.

Now the fun begins. I kept seeing notices from Amazon in my e-mail apologizing for the delay, saying that the items I ordered were delayed and "we are working on it". This went on for three days and then the messages started saying "Undeliverable, contact us for replacement or refund. Puzzled as I have already boxed the items and am ready to wrap them for Christmas.

I figure that they've had a glitch in their system, most likely the driver's scanner (or perhaps the driver) malfunctioned and didn't report the packages as delivered. I decided to contact Amazon and tell them I have the packages. Of course there is no phone number to do this, you have to go through the process of reporting a problem with the item online and you then get a series of selections. I selected the one that said "I've received my order" or something like that. That led to a "Chat" with a computer. I finally told the "computer" I would only talk to a human and left my phone number.

20 minutes of explaining that I HAVE the items I ordered and they could clear their records and finally I THOUGHT I had it solved.

Three more days of notices that "we're working on getting your order to you' and then today I get an e-mail saying "We've refunded your account (Credit Card) for the (amount of purchase)".

Here's my dilemma. I have received the merchandise and it appears that I will also receive the money I paid for it. I have this "honesty gene" that tells me I should be paying for what I get but I'm up against the largest retailer in the World, their Computer, and some of the dumbest customer service people I have ever encountered (and yes, there was a language issue).

What to do? Keep everything and just keep shaking my head or once again contact them and try to explain how they screwed up?

All that money at Amazon, owned by the Worlds richest man, and they can't seem to "buy a brain". Neither electronic nor human.

What's strange is that I never saw this with Sears and yet Sears is the one going bankrupt.
__________________

__________________
I have it on my dog's authority that an afternoon nap is acceptable.

Politically Incorrect since 1943

2018 Flagstaff Micro Lite 25BDS
2004 Nissan Titan
TitanMike is online now   Reply With Quote
Old 12-07-2018, 10:50 AM   #2
Senior Member
 
Join Date: Jan 2013
Posts: 1,741
Call Amazon at 1 (888) 280-4331
__________________

__________________
2016 Siverback 33IK
2018 Ford F-350 Lariat 6.7L V8 Diesel 4WD Crew Cab

"If you don't know where you are going, any road will get you there."
dalford is offline   Reply With Quote
Old 12-07-2018, 10:51 AM   #3
Senior Member
 
Join Date: Sep 2016
Location: Greensboro NC
Posts: 672
I also have the honesty gene.. However I also have the, " How much time do I need to spend to fix someone elses mistake and how valuable is my time" gene..
__________________
Ron and Kathy
2018 Cherokee Limited 304 BH.
Towed with a 2018 RAM 6.7 3500 G56
ronheater70 is offline   Reply With Quote
Old 12-07-2018, 10:56 AM   #4
Senior Member
 
Join Date: Jul 2017
Location: North of Seattle, WA
Posts: 2,600
Quote:
Originally Posted by dalford View Post
Call Amazon at 1 (888) 280-4331

I ended up speaking with a person but couldn't figure out if their native language was Spanish, Chinese, or perhaps both. I had a hard time understanding her, and she could barely understand me. After 20 minutes of talking with a real person I THOUGHT I'd resolved THEIR issue.

Apparently calling directly is no better than the online option.
__________________
I have it on my dog's authority that an afternoon nap is acceptable.

Politically Incorrect since 1943

2018 Flagstaff Micro Lite 25BDS
2004 Nissan Titan
TitanMike is online now   Reply With Quote
Old 12-07-2018, 11:01 AM   #5
Site Team
 
Join Date: Sep 2014
Posts: 3,222
I wouldn't fret over it too much. It's their mistake and if they want to pay for it, let them.

My daughters have run into similair issues when buying things from overseas. If they get something and it isn't right or doesn't fit or whatever, they'll contact the company and get told to just keep it and they will send out a replacement.

So they end up with 2 of whatever they bought and just give away or sell the first one that they can't use.
Iwritecode is online now   Reply With Quote
Old 12-07-2018, 11:08 AM   #6
Senior Member
 
rp53's Avatar
 
Join Date: Aug 2016
Location: Jonesborough
Posts: 726
same here sent us a double order we were never able to get it returned.
also i work for a trucking company that moves their freight TV's Kayaks, computers an so on. during peak we will move on average 75 to 100 trailer we have been working with them for several years per day. thee folks do not know how to label. i would estimate we have several hundred TV's numerous kayaks and other various thing in our main OS&D area what more than not will never get resolved.
__________________
2017 Micro Lite 21FBRS
2017 GMC Sierra double cab Z71
rp53 is online now   Reply With Quote
Old 12-07-2018, 11:20 AM   #7
Scoundrel
 
HangDiver's Avatar
 
Join Date: Feb 2017
Location: Salida, Colorado
Posts: 1,178
Order more.....
__________________
2014 Micro Lite 19fd
2015 F-150 5.0L V8 XLT Crew Cab, 4x4, Tow Package, 36 gal tank, 3.55 locker, 1891 payload, Integrated Brake Controller

Wooden Spoon Survivor
HangDiver is online now   Reply With Quote
Old 12-07-2018, 11:29 AM   #8
Senior Member
 
dbledan's Avatar
 
Join Date: Jan 2017
Location: KS
Posts: 1,060
Odds are if you ever "fix" it they just charge you to ship back the items you recieved and then double charge you.

My neighbor bought a snow blower from them and it was damaged in shipping. They did not want it back and shipped him a new one. He repaired the broken one and sold it.
dbledan is offline   Reply With Quote
Old 12-07-2018, 11:37 AM   #9
Senior Member
 
Join Date: Jul 2017
Location: North of Seattle, WA
Posts: 2,600
Quote:
Originally Posted by rp53 View Post
i would estimate we have several hundred TV's numerous kayaks and other various thing in our main OS&D area what more than not will never get resolved.

Don't they eventually sell all those items in the OS&D department off to a liquidator.

Turning it into cash sounds like a resolution to me.
__________________
I have it on my dog's authority that an afternoon nap is acceptable.

Politically Incorrect since 1943

2018 Flagstaff Micro Lite 25BDS
2004 Nissan Titan
TitanMike is online now   Reply With Quote
Old 12-07-2018, 11:46 AM   #10
Senior Member
 
rp53's Avatar
 
Join Date: Aug 2016
Location: Jonesborough
Posts: 726
Quote:
Originally Posted by TitanMike View Post
Don't they eventually sell all those items in the OS&D department off to a liquidator.

Turning it into cash sounds like a resolution to me.
The government says we have a year to resolve then we can sell which we do, you wouldn't believe some of the stuff that goes unclaimed
__________________

__________________
2017 Micro Lite 21FBRS
2017 GMC Sierra double cab Z71
rp53 is online now   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by


Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 05:55 PM.