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Old 07-19-2015, 05:09 PM   #21
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In my opinion, the CW business model is based upon two basic tenets...1). Provide outstanding "customer no-service". 2). Overcharge for everything.
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Old 07-19-2015, 05:16 PM   #22
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Other than prices, have had no problems with ordering online from CW. Have always received items within a week.
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Old 07-19-2015, 05:17 PM   #23
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Better not let "The Profit" hear you talk like that!
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Old 07-19-2015, 06:37 PM   #24
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I have a friend who got someone else's order from CW. She too has spent hours on hold trying to deal with customer service (trying to find her order as well which eventually showed up) she still has this other order but can't get CW to issue a call tag to pick it up. Are you in Oregon? Was your total $285.69?
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Old 07-19-2015, 08:22 PM   #25
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Originally Posted by Duramax mom View Post
Try Amazon, before Walmart. Free shipping with Amazon prime member. I order everything from them, from medicine to food, to side steps for my truck.
Agree totally. Amazon has my business for a number of things.
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Old 07-19-2015, 10:56 PM   #26
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Originally Posted by BobFlorida View Post
In fairness to the comment made by dcheatwood about Amazon.com costing $8-10/month, he is right if you are an Amazon Prime Customer and want "two day free shipping". What he doesn't go on to say is that on most orders even if you are not an Amazon Prime customer, you are entitled to "free ground shipping."
Thanks Bob. You are correct. I neglected to state that free 2-day shipping with amazon was with a prime account and that they offer free shipping on most orders over $35 without a prime account. Good catch. I use Amazon regularly and should have made that clear. Thanks again.
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Old 07-21-2015, 06:59 AM   #27
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I placed a complaint on CW website and it was acknowledged but no reply. Been over two weeks so I don't have much faith in that avenue either.
That is the wrong place to complain.
RV.Net RV and Camping Forum ? RV, Trailer, Camper, Motorhome, Camping and Campground Information is the place that is owned/monitored by Good Sam/Camping World.
If you complain in the proper Camping World forum, one of Marcus' Quick Response Team will Private message you within minutes.
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Old 07-21-2015, 08:49 AM   #28
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I have never ordered anything online from CW but I have spent a lot of money in the store in Lowell, Arkansas and their in store customer service is even terrible. Plus the last time I was in the store the shelves were empty and they just kept saying we hope that will be in our next shipment. All I can say is that I am less than impressed with CW.
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Old 07-21-2015, 10:25 PM   #29
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We finally received our credit..... amazing how long it took for them to complete this.

I still received no email response from any or my original reps as they stated they would.

Unless drastic changes are made I don't believe I will be renewing my good Sam membership. There are 3 other camping supply places in my area, I'll guess I'll give them a rry .
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Old 07-23-2015, 05:15 PM   #30
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Try Amazon, before Walmart. Free shipping with Amazon prime member. I order everything from them, from medicine to food, to side steps for my truck.
I second using Amazon. I've bought several things thru them with out any problems. Had to return something once and it was a breeze and they credited my account right away.
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