Originally Posted by mjbuckely
Years ago, when I was first thinking of buying a TT, I stopped in at the CW near me. I was treated as though I was at a car dealer - and like the female I am. I was on a fact finding mission to see if ownership was even financially possible. After quite a bit of walking around and not having anyone ask if I needed help, someone did come over. However, when they found out I wasn't right ready to buy, they weren't very pleasant. Not rude - just uninterested. I got the feeling that I was wasting their time. I doubt I'll ever go back there (and I haven't been in over 10 years). Like the car dealer who treated me like that back when I was 18, I'll tell anyone I'm talking to about the way I was treated. These people may have lost my sale but are they aware they are going to lose even more when we pass this information on to our friends?
My dealer now takes care of everything for me .. and pleasantly - and I'm glad to pass on their name in a positive manner.
Iím amazed at how many businesses donít understand the simple concept of treating their customers with respect. Not just RV sales but anyplace. Even if Iím not spending any money at your business right now, I may have plans to come back later. But when I get treated like something you would scrap off the bottom of your shoe, I definitely wonít be back. I will also tell all of my friends to not go there. So now youíve lost my potential sale and the sales of everyone I know.
There have been times where we have gone someplace fully intending to make a purchase and ended up walking out with nothing because we didnít like the way the employees treated us.