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Old 07-13-2015, 09:06 AM   #1
Join Date: Sep 2011
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Camping world service dept

I just thought I would pass along some information to any one hoping to have work done at Camping World service department. I took my motor home to CW in Chattanooga, TN. to have the front cap diagnosed as the glass people hired to replace the glass could not get the windshields to stay in and one of the new windshields cracked. The service dept. had the motor home for a month before saying it was ready. When we picked the mh up the carpet was covered with black glue used on the windshield. Approx. 3days later I noticed the windshield had popped out and made arrangements to take it back to CW. I was told the new gasket was never glued in and they would have it fixed. After anther 2weeks we again picked up the mh and returned home. The service manager called me that evening to see if we got home ok. After the call I checked the windshield and found the driverís window was not in the gasket. Now to the point I would like everyone to know. The insurance company handling this claim asks the service dept. several times to check item and send a report to them as this was a collision case not just window replacement. The service dept. never sent the requested information. This insurance company is the company Good Sam's endorses. The service dept. claims after a month and a half they had no labor in this job. Now those of you that have heard that the CEO of GS and cw Mr. Marcus Lemonis takes these situations serious should know I sent him a certified letter along with a complete log of everything that transpire and after 2weeks emailed him expressing my disappointment that he did not even acknowledge my letter. I have still not heard a word. If one is to present themselves as watching post and taking of matter

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Old 07-13-2015, 11:09 AM   #2
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You need to post this information on the forum, that takes the complaints right to the top. It is a Good Sam run forum.

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Old 07-13-2015, 11:11 AM   #3
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Your first, second, and third mistake was taking your rig to Camping World. Your next 3 mistakes were believing that they would do a good job repairing your rig.
If you go to the Motor Home RV/ web site, run and sponsored by CW and it's owner, you will find post after post about the lack of quality of their repair work, and problems with CW purchasing, CW/National General Insurance.
It's hit and miss as far as finding a good CW that takes care of and takes pride in their workmenship. Usually a miss.
Personally, I wouldn't take my rig, or walk into a CW even if I broke down right in fromt of one of their stores.
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Old 07-13-2015, 11:56 AM   #4
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I bought my TT at Tom Raper RVs who was bought out by CW early this year. Since then I have had nothing but issues and excuses. I have decided that I will now take my TT to a dealer farther away so that I do not have to step foot in CW again EVER!
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Old 07-13-2015, 12:05 PM   #5
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X2 on the CW. GS and CW have become big conglomerates that no longer care about you just the money they can rake in.
Have you tried to send e-mail to the GS news letter where they are always getting your problems solve. Later RJD
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Old 07-13-2015, 12:06 PM   #6
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There's much to be said when comparing a corporate nationwide camping store to a local one. I've been to our local cw store and I don't get why people give them money.

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Old 07-13-2015, 12:13 PM   #7
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It's post like this that are convincing me to drive six hours to another dealer instead of 45 minutes to Camping World to make my next RV purchase. Thanks for the warnings.
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Old 07-13-2015, 12:21 PM   #8
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My 2 cents: After a CW oil change and service for my MH, the transmission got hot leaving Denver and heading west. Fluid boiled out of the breather and caused the smoke alarm to go off inside the rig. Just what you want laboring uphill to the Eisenhower tunnel! Discovered later that CW had way overfilled the tranny!
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Old 07-13-2015, 12:22 PM   #9
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Just go to Motor Home Magazine /, and follow threads in the CW RV Sales, CW accessories, CW Insurance, and CW service and repair. You will see dozens of posts in each about horror stories concerning each. Once in awhile someone has something good to say, but that's maybe 1 out of 10.
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Old 07-13-2015, 12:46 PM   #10
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Years ago, when I was first thinking of buying a TT, I stopped in at the CW near me. I was treated as though I was at a car dealer - and like the female I am. I was on a fact finding mission to see if ownership was even financially possible. After quite a bit of walking around and not having anyone ask if I needed help, someone did come over. However, when they found out I wasn't right ready to buy, they weren't very pleasant. Not rude - just uninterested. I got the feeling that I was wasting their time. I doubt I'll ever go back there (and I haven't been in over 10 years). Like the car dealer who treated me like that back when I was 18, I'll tell anyone I'm talking to about the way I was treated. These people may have lost my sale but are they aware they are going to lose even more when we pass this information on to our friends?

My dealer now takes care of everything for me .. and pleasantly - and I'm glad to pass on their name in a positive manner.

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