We've twice had problems getting repairs completed by the dealer on our 2011 Georgetown 327DS. Both times, it was the "waiting for parts" issue that came up against a planned trip. Again, both times, it wasn't FR that had the parts issue, it was Lippert. The first time, the dealer called in the parts request and it was never entered into Lippert's system. It was an end-of-day call and the person who took the call quit at the end of the workday. The dealer never followed up on the missing part until my DW screamed bloody murder at them. Once the part arrived, additional needed parts were scavenged from another new unit on the lot with ordered replacement parts replacing the scavenged ones. We made it out later than planned but were able to arrive at our destination just before we had to be there.
The second time was a replacement part for the automatic steps. This broke on Friday, on the way home from picking up the unit which had been in storage. I spent Saturday morning at the dealer, using borrowed tools, removing the broken part and leaving it for them to order a replacement Monday morning. It was due in Tuesday and never arrived. When it didn't arrive Wednesday, the day I had to leave to attend the conference I paid for, the dealer finally pulled the part from another unit on the lot and installed it. When they called Lippert Wednesday, they finally received a return call with an apology, "It's still on our loading dock, we forgot to give it to FedEx Monday and it was scheduled for overnight delivery."
It took Lippert three years to finally fix the hydraulic jack wiring harness problem. I have the upgraded harness now and haven't had any issues since it was last replaced during the Goshen rally two years ago. My steps were replaced this past summer, again at the international rally, after stripping out the gears in the motor.