Having spent the last 4 months working at the dreaded CW I can assure you the problem lies with the pis poor management of CW , their parts people who seem to have a hard time ordering lunch let alone parts , the service writers that drop the ball all the time , the warranty claims department t, and the manufactures . wrong parts sent all the time, damaged parts,the manufactures do not make it easy for the techs who are flat rate ,same with CW. neither pays for the tech to go through the warranty issues , do the write ups for what needs to be fix , how to be fixed and listing all the parts needed filling out order forms for the parts people and claims for the warranty people . then to have the manufacture pay 12 mins to replace a faucet , or lippert who's real cheap will only pay .30 that's 18 mins to drop their electric steps grind the weld off the pivot bolt for the fly wheel gear drill and extract the remaining bolt , install new one and remount the steps . during my time there i found the techs that they could keep were outstanding , they do great work and know there stuff, as soon as parts come in they call the units in to get the parts on so they can earn a living .
All the while having the other departments who get paid hourly + commission on the parts they order ,and service writers that get their share and won't evan call a customer with an up date and manufactures who don't want to pay people to do the repairs . CW is bad as is most dealerships but the one in Fort Meyers Florida evan though they have some very great techs lack in all other aspects of running a service dept .
Now the manufactures do not help the issues , first off they are putting out junk incomplete work , shoddy workmanship . they figure most people won't want to deal with bring their units in for warranty work and do it themselves . we've all been there . Then if the people do go in for warranty work they make it so distasteful , time consuming and waiting months to get your unit fixed that next time something goes wrong you'll fix it yourself and they save money .