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Old 02-29-2016, 05:59 PM   #21
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Your problem is Forest River requires non FR repair facilities to go through one of their dealers for all parts. There lies the problem. If you are on the road and stranded FR will at times authorize repairs.

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Old 02-29-2016, 06:13 PM   #22
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Location: in my new 29hfsxlr
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Having spent the last 4 months working at the dreaded CW I can assure you the problem lies with the pis poor management of CW , their parts people who seem to have a hard time ordering lunch let alone parts , the service writers that drop the ball all the time , the warranty claims department t, and the manufactures . wrong parts sent all the time, damaged parts,the manufactures do not make it easy for the techs who are flat rate ,same with CW. neither pays for the tech to go through the warranty issues , do the write ups for what needs to be fix , how to be fixed and listing all the parts needed filling out order forms for the parts people and claims for the warranty people . then to have the manufacture pay 12 mins to replace a faucet , or lippert who's real cheap will only pay .30 that's 18 mins to drop their electric steps grind the weld off the pivot bolt for the fly wheel gear drill and extract the remaining bolt , install new one and remount the steps . during my time there i found the techs that they could keep were outstanding , they do great work and know there stuff, as soon as parts come in they call the units in to get the parts on so they can earn a living .
All the while having the other departments who get paid hourly + commission on the parts they order ,and service writers that get their share and won't evan call a customer with an up date and manufactures who don't want to pay people to do the repairs . CW is bad as is most dealerships but the one in Fort Meyers Florida evan though they have some very great techs lack in all other aspects of running a service dept .
Now the manufactures do not help the issues , first off they are putting out junk incomplete work , shoddy workmanship . they figure most people won't want to deal with bring their units in for warranty work and do it themselves . we've all been there . Then if the people do go in for warranty work they make it so distasteful , time consuming and waiting months to get your unit fixed that next time something goes wrong you'll fix it yourself and they save money .

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Old 02-29-2016, 06:54 PM   #23
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Join Date: Mar 2015
Location: Bonifay, FL, USA
Posts: 56
The RV industry as a whole has a long way to go when it comes to quality and customer service. When you take two bad actors and put them together (Forest River + Camping World) bad things are bound to happen. Of course they blame each other but the real loser is the RV owner that is out of a unit for weeks and months at a time while FR and CW dicker around. We love camping and are on our fourth RV but the quality and service with every unit just gets lower and lower. This will most likely be our last unit unless something drastic happens in the industry. What is paid doesn't come close to what is gotten. I hope your nightmare ends soon. Ours is stuck at midnight.
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Old 02-29-2016, 10:26 PM   #24
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I had similar problems with a dealer and a different brand class A. I finally send letters to the PA BBB, State Attorney General, and the dealership. It took a couple of weeks but it got me results with the rig being fully repaired and without any cost to me.

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