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Old 02-27-2016, 12:30 PM   #1
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Can't get my rv back

I am a new RV owner of a 2016 Legacy. After one trip I returned my RV for some warranty work. I bought the RV in Tampa Fl. and they claimed I would get great service after the sale but when I got an appointment and took it in I couldn't get it back. I took it in on Nov 4 2015 and it is still there. They always act like it will only be a couple more days when I call but nothing seems to happen. As of now they have had my RV about as long as I have. Any advice as to how to get action from the worlds largest RV dealer?

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Old 02-27-2016, 12:38 PM   #2
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Location: Pueblo Colorado
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Call FR Legacy division and have them find a different dealer to make your repairs and then go pick up your coach.

2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days, 2017: 185 days: 2018 92 days
2009 Berkshire, 390QS, and toad
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Old 02-27-2016, 03:58 PM   #3
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Getting parts for them seems to be a bit of struggle but give them a deadline and make them stick to it. Most of the time the dealer I use near Orlando is begging me to pick it up so they have more room. They had mine for about 2 months trying to get a replacement door that came in broken twice and wrong once. But when I called to check on it they said I could pick it up if I wanted and they would call when it came in.

2000 F250 CC 4x4 7.3L diesel

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Old 02-28-2016, 11:34 AM   #4
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It seems to be a common practice to drag out warranty repairs particularly during summer busy months to discourage future claims by costing you most of your camping season.

Good luck.
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Old 02-28-2016, 11:38 AM   #5
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Crazy-Days does it again?
2010 Cedar Creek 5th Wheel 34SATS "The Beast"
2006 Ford F350 Lariat 6.0L Diesel
2003 Harley Heritage Softail "Hogzilla"
1986 Marriage to "Wifey" (patience of a saint)
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Old 02-28-2016, 12:36 PM   #6
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Location: Rogue Valley, OR
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That seems like an absurd amount of time, no matter what part they are waiting for, or service is being performed...they could have built you a brand new one in that amount of time. I would contact Forest River, and be looking for another approved service provider.

'17 F350 STX 6.7 CCSB
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Old 02-28-2016, 08:30 PM   #7
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Location: KY
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Me too. My dealer has had my Avenger for 4 of the 7 months ive owned it. I personally will never buy a forest river product again. I had a Surveyor before this that was junk too.
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Old 02-29-2016, 11:28 AM   #8
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Had the same done to me at CW in NW Arkansas so found another rv repair place. They want to get them in and out as quickly as possible.
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Old 02-29-2016, 12:50 PM   #9
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Location: The Villages, Florida
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Had the same problem at CW in Ocala FL ( or summerfield FL). They blamed the problem on the blind mfg so I called the blind MFG to see what the problem was and found that there was no record of any request from CW. When I called CW they then told me the problem was with the factory. So I called the factory and then it was funny, the next day I get a call from CW saying the Legacy MH would be ready the next day. I had to make a trip to Indiana and found that Total Value RV(Miranda) in Elkhart in a timely fashion took care of any and all warranty work I needed. I really can relate to your frustration.
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Old 02-29-2016, 12:52 PM   #10
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Location: West Hills, CA
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Can you get a independent repair facility or a mobile repair authorized to perform the work? There's been talk on the forum that some dealers are not always the best option for repair work.

Something to consider...

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