Contact information

[Rob F]

Does anybody have current contact information for Forest River, upper level - GM, President, etc. I may need to escalate a problem above customer service. Everything I found on the forum is pretty dated. As always, thanks for any help.

[Larry0071]

https://dealers.forestriverinc.com/D...nformation.pdf


Or....


John Quake Business Profile

General Manager at Forest River Inc.


Location:
2012 Century Dr., Goshen, Indiana, United States

Company:
Forest River Inc.

HQ Phone:
(574) 389-4600

Last Updated:
3/21/2019 3:38 PM

[Mr. Dan]

Originally Posted by Rob F

Does anybody have current contact information for Forest River, upper level - GM, President, etc. I may need to escalate a problem above customer service. Everything I found on the forum is pretty dated. As always, thanks for any help.

Have you tried contacting management at the R-pod division level since they built your unit?

[Rob F]

I'm trying to get that contact information. Thanks.

[Mr. Dan]

Originally Posted by Rob F

I'm trying to get that contact information. Thanks.

OK, I thought you were hunting Forest River contact info.

[Herk7769]

Before you do that, you should send a PM or email to "F.R.O.G.".

BE SURE TO INCLUDE YOUR VIN AND CLEARLY STATE YOUR ISSUE.

He has direct contact with Corporate AND the RPOD management.

He would be my FIRST contact.

Herk

[frank4711]

watching ... Thanks

[Rob F]

Didn't need to escalate my issue. After buying my TT from a high volume dealer in SW Ohio in August. I live in SW PA, the TT had a leak and I contacted the dealer and FR warranty department. The Rep. from FR asked if I would mind if they could transport my TT back to the factory in IN., for repairs. Sent a transporter to my home in September. This is the downside, got an email on Friday, they have finished the repairs and are ready to ship it back (94 days) .

That being said, I couldn't be happier that FR, while we all hope that it should have never happened, took responsibility and made it right. The complete front of the TT was replaced. Window, wall exterior and interior, insulation, graphics, bed base, bed spread & mattress. Replaced the cushions that were damage from the water intrusion. And they also replaced the license plate bracket, that I broke but I did tell them I broke it. All covered under the manufacturer's warranty.

I have been a little crazy, not a patient person and FR has had the TT longer than I have. But all's well that ends well. I don't think a local facility or mobile repair would have gone to the extent FR did to remedy the issue. My lesson learned about TT, if you can, contact the manufacturer. They seem to be willing to make things right.