 |
03-01-2017, 02:12 PM
|
#1
|
|
Senior Member
Join Date: Aug 2016
Location: Jonesborough
Posts: 923
|
Customer Service
Just got off the phone with Anna in the Flagstaff Micro lite parts department, Outstanding job answered all my questions sent me an email with all the info she needed to process my order. She is a true asset to Forest River 
__________________
2017 Micro Lite 21FBRS (sold)
2019 GMC Sierra 2500 HD extra cab Z71
looking for the perfect 5er over the winter
|
|
|
|
03-01-2017, 02:59 PM
|
#2
|
|
Senior Member
Join Date: Aug 2016
Location: Jonesborough
Posts: 923
|
guess nobody wants to hear about good customer service
__________________
2017 Micro Lite 21FBRS (sold)
2019 GMC Sierra 2500 HD extra cab Z71
looking for the perfect 5er over the winter
|
|
|
|
|
03-01-2017, 03:08 PM
|
#3
|
|
Site Team
Join Date: Mar 2014
Location: Grayson County, Texas
Posts: 21,560
|
Quote:
Originally Posted by rp53
guess nobody wants to hear about good customer service
|
What makes you guess that?
__________________
2015 FR Wildcat 295RSX / GMC Sierra
Nights Camped: '13 = 49/'14 = 74/'15 = 74/'16 = 85/'17 = 110/'18 = 111/'19 = 86/'20 =108/'21 = 115/'22 = 135/'23 = 78; Booked for 2024 = 69 |
|
|
|
|
03-01-2017, 03:12 PM
|
#4
|
|
Senior Member
Join Date: Aug 2016
Location: Jonesborough
Posts: 923
|
34 views 1 response
__________________
2017 Micro Lite 21FBRS (sold)
2019 GMC Sierra 2500 HD extra cab Z71
looking for the perfect 5er over the winter
|
|
|
|
|
03-01-2017, 03:21 PM
|
#5
|
|
Senior Member
Join Date: Oct 2015
Posts: 2,404
|
Quote:
Originally Posted by rp53
34 views 1 response
|
No response was called for. But here's one: glad to hear it!
__________________
2016 FR Forester 2401R
Towing 2014 Honda CR-V
|
|
|
|
|
03-01-2017, 04:15 PM
|
#6
|
|
Senior Member
Join Date: May 2016
Location: Farmer
Posts: 4,988
|
Yea, glad to hear
__________________
2016 Coachmen Apex 250RLS Ultra Light 2023 Ram 2500 Big Horn Sport 3.73 
|
|
|
|
|
03-01-2017, 05:28 PM
|
#7
|
|
Senior Member
Join Date: Aug 2016
Location: Jonesborough
Posts: 923
|
well just thought more people would like to hear a good news story
__________________
2017 Micro Lite 21FBRS (sold)
2019 GMC Sierra 2500 HD extra cab Z71
looking for the perfect 5er over the winter
|
|
|
|
|
03-01-2017, 11:55 PM
|
#8
|
|
Senior Member
Join Date: Jan 2017
Posts: 109
|
I was glad to hear about it... didn't know I was supposed to respond but thanks!
__________________
<(((>< Forest River Rockwood Mini Lite 2109S ><)))>
|
|
|
|
|
03-02-2017, 11:56 AM
|
#9
|
|
Senior Member
Join Date: Apr 2015
Posts: 621
|
Manufacturers and dealers do lots of things to try to keep customers happy. Unfortunately all you ever hear about is the bad stories.
__________________
04 Ram 3500
07 Ram 3500 X2
10 Ram 3500 Laramie
2011 Puma 295kbh
|
|
|
|
|
03-02-2017, 12:15 PM
|
#10
|
|
Member
Join Date: Dec 2016
Posts: 81
|
When we took our new salem hemi out two weeks ago for the first time my wife noticed that one of the sliding windows in the bunkhouse had a broke clip. The thing that keeps the window from opening when it is closed. I called someone (sorry don't remember the name) at forest river and told them about it and i didn't want/feel any need to take it to the dealer for a 2 second repair. He totally understood and sent an email to another person. Within 20 minutes I got a phone call from a Salem parts guy to ask what I needed. The next day I got probably around 4 calls making sure they were sending the right thing. Then 2 days later I had four new window clips or whatever you want to call them setting at my door step. No charge to me.
__________________
2006 Chevrolet 2500 Duramax with some added power / 2017 Salem Hemisphere 29BHHL
|
|
|
|
|
03-02-2017, 12:27 PM
|
#11
|
|
Member
Join Date: Nov 2016
Posts: 93
|
Maybe a good service sticky should be posted. I've had spooky good service on my '15 Coachmen 29FE from the dealer I purchased it from, LassoE RV, Amber, Iowa.
__________________
Cheers, Jim and Sandy
'14 F150 FX4, '15 Coachmen FE29SE
|
|
|
|
|
03-02-2017, 02:51 PM
|
#12
|
|
Senior Member
Join Date: Feb 2017
Posts: 1,126
|
good news
I'm glad to some good news about customer service. I read the RV Daily Report on here the other night about the sad state of customer service in the industry. I was beginning to wonder why I had just ordered a new RV. The last RV I bought in 1996 was a Trail Manor and it came with no problems. I ad no problems with it the 8 or 9 years I owned it and everything still worked when I sold it. It was used every weekend and for several weeks at a time. It did not sit idle much.
|
|
|
|
|
03-02-2017, 02:56 PM
|
#13
|
|
Senior Member
Join Date: Aug 2016
Location: Jonesborough
Posts: 923
|
Well i just finished ordering the parts i needed, folks if you have a Micro Lite, Anna Miller is the parts person to go to. i sent her the info she needed and a couple of emails later my parts are on the way, she is what customer service should be. !!!!!
THANKS ANNA !!!
__________________
2017 Micro Lite 21FBRS (sold)
2019 GMC Sierra 2500 HD extra cab Z71
looking for the perfect 5er over the winter
|
|
|
|
|
03-02-2017, 03:18 PM
|
#14
|
|
Senior Member
Join Date: Sep 2016
Location: Concord, NC
Posts: 443
|
I've had great service from Flagstaff/Forest River. My dealer and I didn't get started off too well but in the past few months they seem to be doing a little better on customer service too.
|
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Disclaimer:
This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.
All times are GMT -5. The time now is 04:10 PM.
Linear Mode
