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Old 04-21-2014, 09:54 PM   #31
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Old 04-21-2014, 10:02 PM   #32
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Originally Posted by Mmwtdh View Post
I own an appliance store, small independent that fights for business against Menards and Lowes everyday. I have an in-house service department and I can assure you that we make no money on warranty work.

I'll be damned if I'm gonna "prop up" Menards and Lowes by taking care of their customers while they are doing everything they can to put me out of business.

This is exactly why when I buy things I consider service not just price.....
Slightly OT,but not by much regarding the small independent business owner versus the Big Box stores.

I used to patronize an Ace Hardware store and got to know Jerry,the owner. You walk in a buy single bolt,nut or whatever and got good personal service.

One day recently I went there and the place was closed. So I go to my local Lowes and see Jerry working in the hardware section. He said he just couldn't compete with Lowes and HD any longer.

He did say one upside was being able to walk out after his shift was done and not worry about anything.
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Old 04-21-2014, 10:16 PM   #33
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Originally Posted by Mmwtdh View Post
I own an appliance store, small independent that fights for business against Menards and Lowes everyday. I have an in-house service department and I can assure you that we make no money on warranty work.

I'll be damned if I'm gonna "prop up" Menards and Lowes by taking care of their customers while they are doing everything they can to put me out of business.

This is exactly why when I buy things I consider service not just price.....
You don't really believe that Menards and Lowes singled you out and said, "Let's drive Mmwtdh out of business." do you? Looks like personal contact and service is your strong point that they can't compete against you and even if you don't make money on warranty work, it must help to keep the doors open. JMO.
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Old 04-22-2014, 03:44 AM   #34
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Not trying to be confrontational, but until we owners stand up to Forest River and FORCE them to FORCE their dealers to honor their warranty, the situation will not change.
then you might as well include Thor, KZ, Keystone, Heartland, Jayco, and on and on, because it's an industry-wide issue, not just FR.

so you'll have to get nearly everyone that owns a RV, no matter what brand or manufacturer to unite, because they all do it.
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Old 04-22-2014, 06:50 AM   #35
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This is right from the Forest River website.

"Forest River, Inc. dealers are independently owned and operated businesses so priority service and scheduling is at their discretion and is often provided to customers that purchased their unit at that dealership."
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Old 04-22-2014, 07:22 AM   #36
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I think a greater priority would be to get RV manufacturers to improve their product so there are fewer warranty issues. IMO, there shouldn't be a lot of warranty issues to begin with, but then again, I was raised to expect what I pay for.
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Old 04-22-2014, 07:54 AM   #37
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Until the RV industry changes the way they do business we all really have two choices:
  1. suck it up and drive the distance to the selling dealer dealer;or
  2. factor cost-of-service into the purchase price, buy locally (and potentially not the desired unit).
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Old 04-22-2014, 07:59 AM   #38
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I think a greater priority would be to get RV manufacturers to improve their product so there are fewer warranty issues. IMO, there shouldn't be a lot of warranty issues to begin with, but then again, I was raised to expect what I pay for.
I don't like the issues with quality either, but it does appear that we rv buyers are getting what we pay for. If you consider the % of income vs rv prices now with 20-25 yrs ago, it has decreased. RV quality has never been as high as on mobile homes, cars or stick built homes. Compare the price of a new car and it's quality, complexity with the cost of an rv and it's quality & complexity.
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Old 04-22-2014, 08:43 AM   #39
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Until the RV industry changes the way they do business we all really have two choices:
  1. suck it up and drive the distance to the selling dealer dealer;or
  2. factor cost-of-service into the purchase price, buy locally (and potentially not the desired unit).
Good Luck with that! This owner is on their way back to the (Dealer) for Slide repair! Youroo!!
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Old 04-22-2014, 08:48 AM   #40
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Good Luck with that! This owner is on their way back to the (Dealer) for Slide repair! Youroo!!


that was me last year.
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