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Old 04-21-2014, 05:57 PM   #1
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Dealer refusal to do warranty work

We bought our trailer quite a distance from our home. Since we have a Forest River dealer within a few miles I called them to schedule some warranty work.
They told me they WILL NOT do any warranty work on trailers not purchased from them.
Have sent an email to Forest River about this and will do a follow up phone call also.
Have others ran into this?
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Old 04-21-2014, 05:59 PM   #2
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Very common complaint in the RV industry. Perhaps Forest River can help you find a dealer willing to do the warranty work.
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Old 04-21-2014, 06:01 PM   #3
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It is a common practice if you did not buy from that dealer....see example thread below.

How to escalate warranty service with Forest River?
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Old 04-21-2014, 06:01 PM   #4
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Or they can pay my fuel to take it back to where I bought it.
What if I was four states away? LOL
I let this dealership know that it wasn't the warranty work they lost, they lost ALL my business in the future.
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Old 04-21-2014, 06:06 PM   #5
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You might call Camping World in Columbia MO and see if they can do warranty work for Forest River.
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Old 04-21-2014, 06:08 PM   #6
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Thanks for the suggestion.
I can take it back to the dealer at the lake, but it is the principle of it with me now.
If they sell the Forest River brand, they should honor ANY Forest River product that comes on their lot for warranty work.
Cost of doing business for that brand, IMHO.
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Old 04-21-2014, 06:27 PM   #7
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I had the same issue with locating a local FR Dealer. I wanted to cut down on my 4 hour round trip from the dealer i purchased from. Recently i noticed on the back of my Salem brochure next to the part about their 20,000 square foot state of the art quality control facility (which I can assure my Salem did not visit) the following...Forest River Inc. Dealers are independently owned so priority service and scheduling is at their discretion and is often provided to customers who purchase units at their dealership.

Luckily one of my local dealer did not want to turn down warranty service and has made several repairs over the last year.
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Old 04-21-2014, 06:33 PM   #8
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As long as WE buy trailers and the manufacturers make MONEY they couldn't care less if their dealers refuse to honor their warranty. OR HOW WE ARE TREATED.
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Old 04-21-2014, 06:35 PM   #9
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Actually I do realize this.
That is why I sent a note to the owner of this local dealer to let them know that it wasn't the warranty work they lost, it is the years of service work when it is out of warranty they lost.
And any possible sale in the future when we upgrade.
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Old 04-21-2014, 06:40 PM   #10
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What we really need is more multi brand authorized service only repair centers. They don't sell anything and only look for repair and warranty work. Then the dealers can kiss our &@! And then they'll change their tune.
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