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12-17-2017, 08:23 AM
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#1
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Senior Member
Join Date: Aug 2016
Location: Jonesborough
Posts: 923
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Dealer service
Hey all i know we have a read and most have experienced bad service at an RV dealership. Just have to tell you about my experience yesterday. i had made an appointment with my dealer to replace my awning as it had started to rip, we were hoping FR would warrant it, I was expecting to drop the TT off and come pick it up at a later date as i have heard so many of you say it sometimes takes days, week or months to get repairs. Well the DW and i got there i ask where they wanted me too park it, the parts manager said to take it around the other side. When i got the he was coming out of the shop with ladder in hand. Long story short 45 minutes later the awning was installed the DW had checked out the new 5er's on the lot and we were on the way home. and the cost was $0.00
just think good service should be recognised as well as bad.
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2017 Micro Lite 21FBRS (sold)
2019 GMC Sierra 2500 HD extra cab Z71
looking for the perfect 5er over the winter
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12-17-2017, 10:31 AM
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#2
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,888
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Name names!
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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12-17-2017, 11:18 AM
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#3
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Senior Member
Join Date: Aug 2016
Location: Jonesborough
Posts: 923
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northgate RV alcoa Tennessee, we have bought 3 TT's from these folks they really do treat you like family
__________________
2017 Micro Lite 21FBRS (sold)
2019 GMC Sierra 2500 HD extra cab Z71
looking for the perfect 5er over the winter
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12-17-2017, 11:24 AM
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#4
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Senior Member
Join Date: Jul 2017
Location: Milwaukee
Posts: 248
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Let's keep this thread going with positive experiences with a dealer and maybe the bad eggs in the carton will wake up and want their dealership listed here as well.
We purchased our trailer long distance from Haylett RV in Coldwater, MI. We were provided with a video walk through and a salesperson personally walking through the RV describing what he saw. The unit was exactly as advertised, cleaned and ready for us when we arrived. Being used it was bought "as is" but when a shear pin and slide gear broke they replaced the parts no charge and walked me through the repair.
I highly recommend this dealer.
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Chummy V
2014 Forester 2501TS
Ford E-450
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12-17-2017, 11:48 AM
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#5
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Senior Member
Join Date: May 2014
Location: Alberta - East of the Rockies, West of the Rest
Posts: 1,785
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I could name a bunch of dealers with poor or no service but the best service I have experienced that even rivals other industries is from
Country Road RV in Sundre, AB www.countryroadrv.ca
__________________
2018 RAM 5500 Laramie CC
Sold: Riverstone Legacy 38RE, 960 Watt Solar, 6x6 Volt AGM Battery Bank, Freedom SW 3012 Inv/Charger
Ordered: 2021....
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12-17-2017, 12:31 PM
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#6
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Senior Member
Join Date: Oct 2015
Posts: 2,404
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We always get excellent service at Shorewood RV in Anoka, MN. They also have a shop in Des Moines, IA but we haven't been there. Friendly, professional and timely work. Remember if parts are needed they can't do the work until they arrive. Shorewood is pretty good about "order the parts and I'll bring the unit in when the parts arrive" - they may have to look at it to scope the work and order the parts, but many times they can spec it over the phone.
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2016 FR Forester 2401R
Towing 2014 Honda CR-V
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12-19-2017, 05:48 PM
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#7
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Junior Member
Join Date: Apr 2016
Posts: 12
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We also purchased our Hybrid long distance from ExploreUSA in Seguin TX. Dennis Applegate was our sales person and could not have been more open and honest in his presentation. after driving 1600 miles, we were greeted and promptly introduced to a technician who personally walked us through the unit and demonstrated everything was in working order. The unit was exactly as advertised, cleaned and ready for us when we arrived.
Even though the unit was less that a year old, They installed new battery, filled the propane tanks and gave us a starter kit as well. When we were leaving, the technician set all the tire pressures and torqued the wheels in our presence.
Dennis followed up by telephone a few days later to make sure we made it home safely and the trailer was to our liking.
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2015 Rockwood Roo 23IKSS
2015 Chevy Silverado LTZ
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12-19-2017, 05:56 PM
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#8
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,552
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Moved thread to Dealer Reviews section of the Forum.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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12-19-2017, 06:47 PM
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#9
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Senior Member
Join Date: Dec 2014
Location: North Central Florida
Posts: 1,629
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Tri Am RV in Ocala, Florida is great! They communicate well and are so pleasant to deal with. We bought our unit from another local dealer, but since it is now out of warranty, we have been taking it to Tri Am. We will purchase our next TT through Tri Am. They have graciously sponsored part of our yearly rally as well.
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2010 Ford F-150 Crew Cab
2015 Salem Hemisphere 263RL
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12-19-2017, 06:57 PM
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#10
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Senior Member
Join Date: Jun 2015
Location: Pensacola, FL
Posts: 1,645
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POSTERS/READERS
Be sure to share your good and bad experiences at:
RV Service Reviews
__________________
2019 Coachmen Freedom Express 192RBS
2015 T12RBST Flagstaff Hardside
Disclaimer: The actual value of my "Two Cents" of advice varies just like a bitcoin.
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