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Old 12-29-2015, 04:41 PM   #1
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Dealer towing my RV-any advice?

My 2015 Wildwood Heritage Glen has to go back to the dealer for a 2nd attempt to fix a major issue. Because the issue was not resolved the first time, the dealer has offered to pick up the travel trailer at my home (1-1/2 hour away) and bring it back to the dealership themselves. While arranging for the pickup, I asked the service manager if he would email me whatever paperwork I needed to sign for them to take possession of the trailer. I was told that there was no paperwork, nothing to be done; they would just pick up the trailer and be on their way.
Has anyone ever had a dealer transport their RV? Was there paperwork to be signed? I am nervous about not having any kind of record that the dealer was assuming responsibility for my trailer. Any advice?
The service manager also said they would not be needing/using any anti-sway/weight distribution system (I offered to leave my Blue Ox for them to use). I can't imagine towing a 35', 8K pound trailer without this equipment.
Am I being paranoid or is this standard practice?
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Old 12-29-2015, 04:50 PM   #2
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I've never done that, but I would want some sort of paper trail. Showing that they are taking responsibility if anything happens. In today's world, someone's "word" isn't good enough when it could result in thousands of dollars worth of damage if they hit someone else or someone hits them.
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Old 12-29-2015, 05:02 PM   #3
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I sure would have them produce a document stating they are picking up and will pay for any damages. Later RJD
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Old 12-29-2015, 05:02 PM   #4
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Dealer delivered my fifth.
No papers, just my plate and insurance on the trailer.

Driver got a $50, as a tip.


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Old 12-29-2015, 05:27 PM   #5
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1st question I would ask is is the person/vehicle picking it up private or dealer employed/owned. If private, I might tow it to dealer myself. Not saying transporters are all bad, but if there is an incident, it might be tough to get it resolved.
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Old 12-29-2015, 05:32 PM   #6
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I'd tow myself and ask for reimbursement for expenses. You have piece of mind but dealer is not off the hook.
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Old 12-29-2015, 05:41 PM   #7
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Old 12-29-2015, 06:38 PM   #8
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Quote:
Originally Posted by eresidae View Post
My 2015 Wildwood Heritage Glen has to go back to the dealer for a 2nd attempt to fix a major issue. Because the issue was not resolved the first time, the dealer has offered to pick up the travel trailer at my home (1-1/2 hour away) and bring it back to the dealership themselves. While arranging for the pickup, I asked the service manager if he would email me whatever paperwork I needed to sign for them to take possession of the trailer. I was told that there was no paperwork, nothing to be done; they would just pick up the trailer and be on their way.
Has anyone ever had a dealer transport their RV? Was there paperwork to be signed? I am nervous about not having any kind of record that the dealer was assuming responsibility for my trailer. Any advice?
The service manager also said they would not be needing/using any anti-sway/weight distribution system (I offered to leave my Blue Ox for them to use). I can't imagine towing a 35', 8K pound trailer without this equipment.
Am I being paranoid or is this standard practice?
Not sure how your RV will be towed or if the driver has equipment but when I had my TT towed to the dealership the tow driver said he didn't need my anti-sway/wd equipment. I followed him to the dealership that was about 10 miles away driving on streets, no freeway. When the driver made a turn the TT would swing out into the other lane a bit. I wished I had insisted on using my equipment even if it was for peace of mind on my end.
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Old 12-29-2015, 06:44 PM   #9
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I had the dealer tow my trailer out to our spot 60 miles away....he hooked it up to his truck no sway or anything and I followed him out to our spot....there was no issues while we were on the highway....I also think if there were any problems that my trailer insurance would have covered the trailer.

Hope that helps?
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Old 12-29-2015, 06:48 PM   #10
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Once my dealer pickup and then drop off my unit after repairs. No paper, dealer employee and no problems.
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