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Old 04-05-2011, 09:06 PM   #1
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Angry Delivery Dates are the Figment of Someone's Imagination!

I placed my Forest River XLR Toy Hauler order on 2/22, and was told by the dealer it would be ready in 6 - 8 weeks.

Today, I was told by the factory that they will not even start building my unit until 4/14, and that construction time will be approximately 3 weeks. Adding another week for delivery puts the approximate delivery date to me at 5/12!!!!!!





Every other dealer I spoke with, including other brand dealers, gave me a delivery date of approximately 6 - 8 weeks. Who's playing who?

Am I the only one who spends money for a trailer and gets only a fairy tale in return?

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Old 04-05-2011, 10:00 PM   #2
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WOW - that really blows and I can understand why you would be pissed off - mine took exactly 8 weeks before I took delivery.

Either something happened at the dealership where they put the order in late or had a problem securing your financing and waited till it was a done deal before submitting the order or someone at the factory dropped the ball - I lean more towards the dealer then the factory if I had to take my pick

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Old 04-05-2011, 10:14 PM   #3
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I can't blame you for being mad. Unless orders have picked up dramatically, they don't have much of an excuse.
I would like to caution you about one thing. If they stick to their schedule they can tell you when your trailer will be finished, but until that time they do not know when a delivery driver will be available. Just be prepared because that can also delay delivery.

Go ahead and vent on this forum. We understand, but when dealing with your dealer be firm, but nice. You never know. Maybe you can use this to get him to throw in a few extras like wheel chocks, hitch, range cover, MaxxAir Vent covers, etc....

I hope you get your trailer soon.

Gary & Trish
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Old 04-05-2011, 10:43 PM   #4
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Sorry to hear the delay in getting your rig. I know that it must be disappointing. Hopefully you will be able to adjust any plans until you take delivery and can hit the road in your new rig.

You should had been forewarn that it could take longer during peak season.

Take care.
Great choice for "Living within my means" and camping for one...

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Old 04-06-2011, 12:01 AM   #5
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I was in email communications with the factory and the dealer at the same time. The order was given to the dealer on 2/22. The factory had the order the day after it was given to the dealer. That is a fact!

On 2/25 I met the Forest River factory sales representative for my area and his manager at the Dallas RV show. We shook hands and talked. They both knew about my order!

They really have balls to as of today tell me that my 5th wheel trailer will not even start on the line until 4/14 - OVER 7 WEEKS AFTER RECEIPT OF THE ORDER!!!!

I have no faith in what they say, and am considering doing everything I can to get out of this deal. It is clearly not the dealer's fault! It is clearly Forest River that for some reason has chosen not to deliver!!!

I have already had to change vacation plans, and lost deposit money since I have had to reschedule vacation dates.

As far as the money issue, I was already pre-approved through Good Sam - Essex Credit - but that loan approval has now been withdrawn because I will not be able to consumate the loan in the required approval time. I now have to go through the approval process again and argue all over again to get the best interest rate

Forest River's inability to manufacture the product they claim they are so great at building really sucks!!!

I told the dealer that I would take my story to the Internet, and to every RV forum on it, and now I have started. Crap like this needs to be exposed.
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Old 04-06-2011, 06:27 AM   #6
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"construction time will be approximately 3 weeks"
This sounds a bit like another one of those made-up stories, done just to bash FR. It doesn't take 3 weeks to build a camper, and the factory would never claim that.
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Old 04-06-2011, 06:58 AM   #7
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You are competing with dealers that ordered in January and are awaiting spring stock. Had you ordered in December you would not be in this situation.

Go ahead and bash FR and your dealer all you want. What goes around comes around.

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Old 04-06-2011, 07:29 AM   #8
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I especially like the people who assume that everything is going to work out perfectly, and they make all kinds of plans and book reservations.
Then they complain loudly how it ALL THE COMPANY'S FAULT.
Well, excuse me, but maybe they should have ordered the camper a little earlier if they wanted to camp first thing in the spring?
They order at the very busiest time of year for the manufacturer, and expect everyone to cater to them.
Maybe a reality check is in order?
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Old 04-06-2011, 07:29 AM   #9
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I echo the sentiments above. While I would like to feel sorry for you, it is the time of year when thousands of orders are coming in from all over North America and there are pleanty of posts on various forums to support the fact times are generally longer this time of year. I would think they said approximately 6-8 weeks as well. Our unit took 15 weeks from time of order till pickup as do not forget that assuming you have a competent dealer it will take a few days for the PDI as well and then you need to compete with all the other people who ordered when you did. When we picked up our unit they were doing 2 trailers at a time staggered so there were 2 units per hour going out from the time they opened till close every day so you are not just going to say hum I think I'll go get my trailer today. I understand you frustration but it is the busiest time of year for RV companies and they try to put out the best product they can, the more they get rushed the worst it can be for the end buyer as well. So sit back relax, getting your kinckers in a knot is not helping anyone. It will arrive when it is done, ranting and raving won't change anything other than perhaps making your dealer less than willing to go the extra mile for you if and when you really need it. There also can be other factors like shortage of parts as they don't manufacture any of the furniture etc and they are at the mercy of their suppliers as well.

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Old 04-06-2011, 07:37 AM   #10
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First of all I am sorry that you are rightly sad and upset about the late delivery date ... That sucks ! And especially the loan approval parts adds a lot of unneeded stress.

But I believe you are blaming the wrong party here. The factory would know of your order for sure, but did the factory representative told you that the delivery would be in 6 to 8 weeks and change his word ? That is not how your story reads ... The DEALER told you it would be 6 to 8 weeks .... That is a standard time frame all dealers quote if something is factory ordered. I assume you got upset at not being able to get your hands on a firm delivery date and called the factory and they told you the date it will go on the production line .....

Having seen the Surveyor factory, I am pretty certain that they do know their schedule well in advance as all parts to build a specific model have to be ordered and arrive at the factory and they start putting the trailer together. Nothing they can do about a specific unit if they are not setup to produce that particular model. They probably have tons of other orders lined up they need to produce because they have customers who ordered before you.

As much as it is inconvenient, why don't you just patiently wait till it is in your hands and enjoy it ? Sometimes the wait and the excitement is well worth it. You obviously loved this unit and ordered it. cancelling this order will result in what ? Waiting for another unit to be built ? Is that going to result in an earlier delivery ? Unless there is one sitting at a dealers lot with the exact configuration and the price you want to pay, why don't you just chat here with us, wait patiently till delivery ? it is already 5'th of April now ...

Again I understand how you feel but, I wish you would just see that it might be better to wait a little bit more ..... After all February 22'nd to April 22'nd is 8 weeks. I am pretty sure they are producing around 30 trailers a day, SO for all you know it will be done by 16'th of April and might be at the dealer by after a week or so ?

Wishing you good luck and patience ...

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2011 Surveyor SV-291
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