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Old 05-12-2016, 07:22 AM   #11
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I ordered a new unit that had to be built also. The sales person from my dealership called me several times to communicate with me. A time or two for needed changes my unit was being built about the new model year change over time. They also gave me the info for the build date planned and that my unit missed the planned build date by one week. They also informed me when the unit was built completed and ready for delivery. The factory delivery drivers were 90 days behind at the time so my dealer sent one of its own drivers to the factory to pick up my unit. All in all I would say I had no problems with the build process and the dealer was great. As to paying for the unit it was done just like any car you order, down payment then signing the papers and accepting the unit prior to paying.
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Old 05-12-2016, 07:26 AM   #12
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I wish they would inform me of the status of the unit. This is our first trailer ever and we went on the trust of the word of the dealership.
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Old 05-12-2016, 07:28 AM   #13
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Quote:
Originally Posted by Navymike View Post
I wish they would inform me of the status of the unit. This is our first trailer ever and we went on the trust of the word of the dealership.


Lol that was your first mistake "trusting" the dealer.
Good luck.
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Old 05-12-2016, 07:31 AM   #14
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Crappy situation all around. I hope you get your trailer soon and it all works out for you!
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Old 05-12-2016, 07:43 AM   #15
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This is where we see who is willing to do what to sort this out. Who will react first? Dealership or manufacturer?
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Old 05-12-2016, 08:56 AM   #16
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Don't forget there's a third party involved here too. The manufacturers don't ship the units, they're picked up by third party companies that move the units to the dealers.

I have seen stories before where the trailer's built and sitting on a lot, but the dealer can't get somebody to move it to them.


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Old 05-12-2016, 09:10 AM   #17
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X2.....

Neither Forest River or the Dealer transport the trailer from the manufacturer to the dealer. A third independent company transports it to the dealer.

10-12 weeks for a trailer to be ordered, built and delivered is not unusual. I have heard that it can take 2-3 weeks for the transport company to pick up the trailer from the manufacturer once built. Also heard the transport company may prefer certain dealers and pick up their trailers first. One trailer to our dealer went off the grid for an entire week (no one knew where it was) Come to find out the transporter had vehicle engine issues on the way to the dealership.

Hope all works out soon................

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Old 05-12-2016, 09:31 AM   #18
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Navymike,
I'm sorry you are upset.
Keep in mind 8+ weeks is NOT unreasonable to order and receive a new unit.
That is what ours took for delivery and ours was built during the slower fall season.
Spring is the busiest time for the factory.

I have no clue what your financing is (nor care to) but making payments on something you haven't taken delivery of is unheard of. Something is amiss there?

I realize you contacted Mary but there were some other numbers posted. Try them.
I have found the factory VERY willing to communicate on various levels.

Lastly, I feel bad for you if you believe your dealer is getting the cold shoulder from the factory.
There must be a reason for it.

My dealer, (in my presence) contacted the factory and the sales rep several times during our order process, build and delivery. The factory was always prompt answering calls on the spot or responding within minutes of a message left.

Sounds like you are in a tough position.
Hope it all works out.
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Old 05-12-2016, 09:56 AM   #19
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If you signed the papers and paid for a trailer to be ordered, I dont think you should be Crying about a late delivery. I just cant Imagine
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Old 05-12-2016, 09:58 AM   #20
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I did receive notice from the sales rep and she ESTIMATES completion on 23rd. She said it would be on a hot ship list.

I am impressed that she did respond. The question will be is how firm the estimate is and how fast hot ship really is.
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