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Old 12-10-2014, 11:30 AM   #1
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Don't feel too bad...

I was perusing the Airstream forums and found there are plenty of upset owners there as are here. It seems whether you spend 20K or 200K the same old QC problems keep popping up.

The following is pasted from the Airstream forum with a Q/C topic ...

We have a 2009 Airstream FC 27FB. Rear windows leak, front fantastic fan leak, entry door gap, dvd player noise, bathroom OH cabinet door/mirror would not stay closed. Issues were addressed by the selling dealer after 2 months of owning (now 14 months). Rear windows still leak (minimal visible), bathroom OH cabinet door/mirror fell off, door still has gap to daylight, filiform spots,(no suprise) led tailight out, AC leaking inside and now STAINS ON FLOOR UNDER DINETTE!! (definately signs of plywood problem) We have owned 4 other campers over the last 15 years, upgrading each time. Finally, our dream an Airstream, no more camper upgrades for years to come or so I thought. Needless to say very disappointed. Making an appointment to return to the dealer after the summer camping season.

It seems all brands have their problems, so no matter what you own be sure to enjoy it all you can. (while not in the repair shop of course)



Seasonally in the Grand Marias, MN campground
On the beautiful shores of Lake Superior

Aviator Wright-Flyer#1908
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Old 12-10-2014, 12:11 PM   #2
Join Date: Sep 2014
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I've often thought of buying a new unit but I've spent so much time and $$$ rebuilding/fixing my current Cedar Creek I'd never get my "repair/fix" costs out of it much less anything near what I paid for it...

When will they learn or more importantly, CARE...

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Old 12-10-2014, 12:50 PM   #3
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We are pretty happy with ours.

I think one "problem" with the quality of units is the rush to get them out the door....every minute spent on "tidying up" and double checking is production money lost. Its cheaper for them to push the problem to the dealer.

In no way does that make it "right" but it is a cause.

Beau & Sue
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2015 Coachmen Catalina 303RLS
2016 Chevy Silverado LT 2500HD Duramax
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Old 12-10-2014, 12:56 PM   #4
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I would never buy a used RV unless it was from someone I knew personally and how well the unit was maintained.

Bob and Joyce
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Old 12-10-2014, 04:37 PM   #5
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I'm convinced that any brand could have their problems. These things are hand built moving houses, stuff is going to go wrong. It's part of RVing... take a trip...fix the things that broke... rinse and repeat.
Ed and Jaime, 3 kids, 2 greyhounds
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Old 12-11-2014, 01:07 PM   #6
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Ditto Oakman! We almost did one year ago...and then almost bought a used truck to pull it. I felt icky about it and bit the bullet and bought brand new. One of the best decisions I ever made. The Tundra is a dream with unbelievable service and the Rockwood...had some initial problems on our first cross country but they were fixed very well with no complaints. Amazingly they were in Albuquerque and that Camping World gave us priority service and had us back on the road in 2 hours with a great fix. The other items were fixed by the northern Illinois Camping World, where we bought it. They did a great job. Lastly the FROG convention "fix It" staff fixed all the problems that I caused...for FREE! You can't ask for better service. and we love the trailer.
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Old 12-11-2014, 02:14 PM   #7
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Having been on various non-brand specific RV forums for 10 years, I've seen complaints about all brands, not just FR.
Bad QC is an industry-wide issue.

but sometimes you can't convince those who post here that. They've only been to this forum and they perceive FR as a bad brand, due to so many posts related to problems with their units.
They don't understand how RV forums work and that if you went to other brand-specific forums, like this one, you'd see the same complaints and frustration.
I've seen it many times.
Dan-Retired Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
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Old 12-11-2014, 02:58 PM   #8
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And I think your post bikendan does that very well!
On the other hand, reading a lot of the complaints, it seems like many people don't know how to go about getting things fixed. Yes it takes time and you may have to drive your unit back to the dealership but some people seem frustrated by the exercise.
Probably the biggest problem occurs when they buy from a price house and their local dealership won't service them. Well Duhhh!
At one time I owned furniture stores and when customers came in with a complaint, the first thing I'd ask is where you bought it? those who told me "the guy across the street" would get quick directions back to that guy. Then they would complain about my lack of service.

Every time I think of needing service I think of what Forest River did at the FROG convention. They fixed everything they could and it was not dependent on your warranty. My cousin owns a 3 year old Winnebago A class he bought new. He could not believe Forest River fixed all issues and not just those under warranty. He told me Winnebago only fixes warranty issues at their gatherings.
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Old 12-11-2014, 05:12 PM   #9
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Forest River Units produced

Guys I have owned 1 Flagstaff TT, 1 Flagstaff 5th Wheel, and presently own a 38 Foot Sanibel 5th Wheel. Forest River is one of the best RV Manufactures in the United States. They proved that to me they care about Customer satisfaction. I had some issues with my Flagstaff 5th wheel and Forest River made it right with me. That made me upgrade
and purchase a 2014 (Prime Time) Sanibel year ago in November. I have had a few minor items fixed by the Dealership. When I attended the Frog Rally in Goshen IN. in August I pointed out some major items I was concerned about and Sanibel corrected them for me, no questions asked. I am sure this (Prime Time) Sanibel is a keeper for me and I highly recommend a Forest River Unit to anyone I meet.
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Old 12-11-2014, 06:00 PM   #10
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This is our second RV. A TT when our kids were home that we bought well used when we got it, and we drove many k miles that did not require any service that I could not easily repair. Two years ago we bought a new Georgetown 360. We are very happy with it and have had very few problems. But, we have had it to the dealer (300 miles) numerous times for the refrigerator.

The idea of a Forest River fix-it crew certainly speaks volumes about Forest River. When you say they are available at the FROG Convention I am not sure exactly when you are talking about. Looking at the FROG Event List, I see Lunches / Dinners, Campouts, Rally & Trips, and Shows. Do you mean the International Rally in Goshen IN, other Rally Trips and Campouts or something else?


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