Reply
 
Thread Tools Display Modes
Old 09-09-2013, 05:10 PM   #11
Senior Member
 
Join Date: Jul 2008
Location: howell, mi
Posts: 120
just an update if anyone is still following this..
FCI reviewed my situation (after Forest River told me to punt it to them and it wasn't FR's issue).. AND they seem to have agreed and reimbursed me for the $90 locksmith fee from when we experienced the 'lockin-in' situation. (locked out actually, but the cats were locked in and couldn't open the dead-bolt!).

Also.. regarding the converter fan, after WFCO couldn't explain to me how the OE board 'fixed' itself going to/from them, they also refunded the charges!

Both companies seem to be standing behind their products!!! I'll now rejoin the list of 'Happy Campers'.
__________________

__________________
14 Flagstaff 832IKBS/Platinum
pulled by 07 GMC 2500HD/Duramax CC 4x4 with a ranch hand bumper, hadley air, piaa fogs, topper w/rack and a bed-slide!
prev: 07 Rockwood 8314SS.. most of the options..
woody9 is offline   Reply With Quote
Old 09-09-2013, 08:52 PM   #12
Member
 
SBx2's Avatar
 
Join Date: Aug 2013
Posts: 46
Glad they reimbursed you for everything. Steve is going to contact them to replace our locks. Our dealer still has not been notified about recall but they have been reading up on it
__________________

__________________
SBx2 is offline   Reply With Quote
Old 09-09-2013, 09:38 PM   #13
Senior Member
 
Join Date: Jul 2008
Location: howell, mi
Posts: 120
Quote:
Originally Posted by SBx2 View Post
Glad they reimbursed you for everything. Steve is going to contact them to replace our locks. Our dealer still has not been notified about recall but they have been reading up on it
They were really good on the replacement.. then FR sent me to them on the other part.. took a little while, but they were very nice about it!! Good luck!
__________________
14 Flagstaff 832IKBS/Platinum
pulled by 07 GMC 2500HD/Duramax CC 4x4 with a ranch hand bumper, hadley air, piaa fogs, topper w/rack and a bed-slide!
prev: 07 Rockwood 8314SS.. most of the options..
woody9 is offline   Reply With Quote
Old 09-10-2013, 04:50 PM   #14
Senior Member
 
Join Date: Apr 2011
Location: Splendora, Texas
Posts: 1,229
Followup from above post: Received the replacement parts. When I tried to remove the old ones and install the new, I could only get one of them out and had a problem installing new one. I could not get the new one to stay in.
They mentioned that if I had a problem to call them. I have tried to call and now all you get is a recording and you are to leave a message, which I did three times, and they have not returned the calls.
I went to an RV dealer and bought another lock and installed it. Good Luck
__________________
whj77372 is offline   Reply With Quote
Old 09-10-2013, 05:33 PM   #15
Senior Member
 
Crusader's Avatar
 
Join Date: Dec 2011
Location: Michigan
Posts: 515
I left a message on the recording almost a month ago……. Still no reply ???
My guess will be, they will be out of business before the end of the year.
__________________
TV= 2012 F-150 FX4 Supercab
FW= 2011 270ret Crusader
Hitch= Reese Pro Series 16K Hitch
Crusader is offline   Reply With Quote
Old 09-10-2013, 09:30 PM   #16
Senior Member
 
Join Date: Jul 2008
Location: howell, mi
Posts: 120
Quote:
Originally Posted by Crusader View Post
I left a message on the recording almost a month ago……. Still no reply ???
My guess will be, they will be out of business before the end of the year.
Crusader, would suggest giving them another call. I hit that answering machine myself, but last i called them (a week? maybe 2 ago?) got a real live person! She helped me on the switch-out problem i had.. Believe it was a different gal who submitted the claim.. and once i had email with them, excellent communications.
__________________
14 Flagstaff 832IKBS/Platinum
pulled by 07 GMC 2500HD/Duramax CC 4x4 with a ranch hand bumper, hadley air, piaa fogs, topper w/rack and a bed-slide!
prev: 07 Rockwood 8314SS.. most of the options..
woody9 is offline   Reply With Quote
Old 09-10-2013, 10:05 PM   #17
Site Team - Lou
 
Herk7769's Avatar
 
Join Date: Oct 2009
Location: South Eastern PA
Posts: 21,169
Quote:
Originally Posted by woody9 View Post
Crusader, would suggest giving them another call. I hit that answering machine myself, but last i called them (a week? maybe 2 ago?) got a real live person! She helped me on the switch-out problem i had.. Believe it was a different gal who submitted the claim.. and once i had email with them, excellent communications.

Any chance you can PM me the email address?

My key code is on the recall list.
Thanks
__________________

Lou and Laura with Bella - German Short Hair Pointer
2008 GMC Sierra 2500HD Crewcab SB Allison Duramax
2010 Flagstaff 8526RLWS - Superglide 3300
HAM CALLSIGN - KC3FFW
Herk7769 is offline   Reply With Quote
Old 09-10-2013, 10:21 PM   #18
Senior Member
 
Join Date: Jul 2008
Location: howell, mi
Posts: 120
Quote:
Originally Posted by herk7769 View Post
Any chance you can PM me the email address?

My key code is on the recall list.
Thanks

U've got mail! (x2)
__________________
14 Flagstaff 832IKBS/Platinum
pulled by 07 GMC 2500HD/Duramax CC 4x4 with a ranch hand bumper, hadley air, piaa fogs, topper w/rack and a bed-slide!
prev: 07 Rockwood 8314SS.. most of the options..
woody9 is offline   Reply With Quote
Old 09-10-2013, 10:27 PM   #19
Senior Member
 
Join Date: Jul 2008
Location: howell, mi
Posts: 120
whj77372 - they initially balked at mine too as it wasn't on the list.. BUT...

we had a 6 week old camper on it's maiden voyage.. and 2 cats locked inside and could NOT open the (SINGLE) door .. so basically we experienced the issue described but it was in reverse (cats in/us out.. and the cat's couldn't unlock the door!!! NOR could we!)

the locksmith saved the day (on a sunday night.. late.. ).. but FCI DID stand behind things.. We'd bought additional keys (same nr) with the little LED lights in 'em.. and they matched the replacement nr to the existing (a step they really didn't have to do).. and all is well now. the key won't come out at the 9:00 position! just the 12:00! (maybe the 3 as well, it's late.. and all i know it tomorrow is Sat!)..

I'm not sure they have the right list of effected locks.. but (as was suggested to me).. nudge 'em a little politely and thing that may go a long ways.

Just my $00.02 worth. YMMV.
__________________
14 Flagstaff 832IKBS/Platinum
pulled by 07 GMC 2500HD/Duramax CC 4x4 with a ranch hand bumper, hadley air, piaa fogs, topper w/rack and a bed-slide!
prev: 07 Rockwood 8314SS.. most of the options..
woody9 is offline   Reply With Quote
Old 09-12-2013, 08:59 AM   #20
Senior Member
 
BuckeyeChuck's Avatar
 
Join Date: Mar 2013
Location: West Michigan
Posts: 491
Thanks for the heads up
__________________

__________________

2012 F250 Super Duty
2013 Sabre 33CKTS
BuckeyeChuck is offline   Reply With Quote
Reply

Tags
door, recall, safety

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 04:30 AM.