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Old 10-17-2019, 06:57 PM   #1
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Forest River customer service? Not

Traded our Jayco for a 2020 FR Wildwood 26 DBUD. After the first trip, had 4 minor issues. Screen door latch was stripped, grey tanks were wired backwards on the control panel, front cap on the awning fell off, and the dealer never told us the switch for the water heater was at the water heater, not the control panel (like on the Jayco). We had the camper plugged in prepping for the first trip but the dealer had water in the water heater so that was not a problem. The dealer asked that I send pictures of the issues, which I did. I told him we were going camping again and would bring the camper in after that. When we took it to the dealer, we told them we would be camping in a month. I could fix all the problems in about an hour. Three weeks go by and our camper is still not ready, as they are still waiting for the awning cap (we live about an hour from Forest River). Well, I went and picked up the camper as we are going camping tomorrow. They still do not have the awning cap. I told them to mail it to me when they get it and I will install it. Very disappointed in the dealer (our second purchase there) and Forest River.
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Old 10-17-2019, 06:59 PM   #2
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Sounds like your issue, although quite minor, is with Wildwood customer service, not Forest River.
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Old 10-17-2019, 07:01 PM   #3
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Maybe I missed it but where in your post did you deal directly with FR Customer Service?
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Old 10-17-2019, 07:03 PM   #4
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After I get the awning cap I will contact FR. It is minor, but very frustrating.
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Old 10-17-2019, 07:06 PM   #5
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Originally Posted by Bugzilla46310 View Post
After I get the awning cap I will contact FR. It is minor, but very frustrating.

I think the point we are making is that Forest River is the Parent Company, not the Division that manufactured your trailer. Forest River Corporate doesn't really have Customer Service, per se.

The analogy would be General Motors vs. Buick............or Forest River vs. Wildwood (or 30-40 other Divisions). Each Division is separate. Some are great. Some are not.
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Old 10-17-2019, 07:07 PM   #6
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Thanks for telling us all of this. Your issue is with your dealership.
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Old 10-17-2019, 10:57 PM   #7
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Thanks for telling us all of this. Your issue is with your dealership.
Agreed, times 1000.
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Old 10-18-2019, 03:45 PM   #8
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I tend to agree it's more the dealership. And to add insult to injury, we are hooking up at the campground and our almost new sewer hose is missing from the back bumper storage. I call Pete's RV to inform them. The service guy I talked to said he would get right back with me. That was 4 hours ago. Ran to Walley world and picked up a new one (campsite was sold out)
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Old 10-18-2019, 04:04 PM   #9
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I tend to agree it's more the dealership. And to add insult to injury, we are hooking up at the campground and our almost new sewer hose is missing from the back bumper storage. I call Pete's RV to inform them. The service guy I talked to said he would get right back with me. That was 4 hours ago. Ran to Walley world and picked up a new one (campsite was sold out)
Someone stole your sewer hose?
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Old 10-18-2019, 04:30 PM   #10
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agreed... the dealer is to blame... meanwhile I have had numerous customer service contacts with Forest River and they have been excellent!!!! EXCELLENT!!! I cannot say enough good about my experience with them
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Old 10-18-2019, 05:44 PM   #11
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Agree with Forest River Division differences. Purchased 2 Flagstaff Classics new that we pulled over 8 years. Not many issues, but they were handled quickly and even got a follow up call on a dealership issue which FR service resolved. Two weeks ago we downgraded to a Georgetown 31L. Wife fell down in step well trying to close the door. When she reached for a hand grab on side of door there was none. Called Georgetown service and was switched to parts. Left two voicemails with no reply Wednesday and Thursday, finally got FR to give up direct number which I called hourly until a person finally answered after 4 attempts. I was told that the Georgetown division did not sell parts to general public in a very cold harsh manner. Did get a part number of the specialty part. Called dealer Thursday and gave the part number to them. After a couple of phone calls leaving voicemails and emails, no response from parts. Dealer can not find part number in materials to them. Today Got a nice letter from FR service manager with a comment to call with any issues on our 2020. Guess what? call went to voicemail. I consider this a safety issue, apparently FR does not, guess it is okay for DW to fall trying to close the door. Bad Georgetown, BAD Georgetown. Any way had this issue been given to Flagstaff it would had been resolved quicker than 4 days and still not know if the dealer can get custom handrail.
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Old 10-18-2019, 06:41 PM   #12
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My experiences with FR Customer Service has been excellent ... always prompt and helpful.
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Old 10-18-2019, 06:59 PM   #13
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Like everybody else said, 100% dealer issue, not FR. My experience with Rockwood and Cedar Creek customer service has been superb. Dealer service in general sucks with very few exceptions.
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Old 10-18-2019, 07:31 PM   #14
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I feel your frustration. Dealership did the same to me Held my brand new motorhome for 6 weeks after my first extended trip.

It’s hard to really clarify who’s at fault in these situations since the dealership always wants to blame the factory. But, at least in my case, I feel the dealership held back information they could easily of kept me informed. The owner left me a pretty nasty voice message when I demanded to know what was going on. I have my motorhome but have not heard anything more about all the parts “on order”.

It’s a very frustrating industry to work with these days.
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Old 10-18-2019, 09:04 PM   #15
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Originally Posted by Bugzilla46310 View Post
Traded our Jayco for a 2020 FR Wildwood 26 DBUD. After the first trip, had 4 minor issues. Screen door latch was stripped, grey tanks were wired backwards on the control panel, front cap on the awning fell off, and the dealer never told us the switch for the water heater was at the water heater, not the control panel (like on the Jayco). We had the camper plugged in prepping for the first trip but the dealer had water in the water heater so that was not a problem. The dealer asked that I send pictures of the issues, which I did. I told him we were going camping again and would bring the camper in after that. When we took it to the dealer, we told them we would be camping in a month. I could fix all the problems in about an hour. Three weeks go by and our camper is still not ready, as they are still waiting for the awning cap (we live about an hour from Forest River). Well, I went and picked up the camper as we are going camping tomorrow. They still do not have the awning cap. I told them to mail it to me when they get it and I will install it. Very disappointed in the dealer (our second purchase there) and Forest River.

If I lived 1 hour from the factory I would take it there. At the Rally they did alot of service on a lot of different models and did a super job. We have a Rockwood but they serviced just about every model they had. I have nothing bad to say about FR Rockwood service. My dealer has bee super so far also. Berryland Campers in Springfield Louisiana
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Old 10-18-2019, 09:28 PM   #16
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On our last trip the check valve in our water pump was sticking and filling the fresh water tank while on city connection. Contacted Forest River and an new Shurflow pump was at my house within a week. That is pretty good service and I appreciate it!
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Old 10-19-2019, 07:24 AM   #17
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Try contacting manufacturer of the awning you have... I have had good results by doing that..
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Old 10-19-2019, 07:36 AM   #18
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The majority of the appliances ( including awning) in most RVs are OEM items purchased by the FR Division that manufactured your unit. They are covered by the manufacturer's warranty. For the most part the FR division orders complete assemblies of the items they install in their RVs and does not stock a lot of parts. If parts are needed they are ordered from the OEM. Most dealers can order directly from the OEM manufacturer. I had an awning end cap damaged in my last TT by a falling limb. It turned out it was less expensive and faster to simply order it from the OEM. I had it in less than a week.
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Old 10-26-2019, 09:48 PM   #19
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On our last trip the check valve in our water pump was sticking and filling the fresh water tank while on city connection. Contacted Forest River and an new Shurflow pump was at my house within a week. That is pretty good service and I appreciate it!


How did you know your fresh water tank was filling while on city connection
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Old 10-30-2019, 10:03 AM   #20
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How did you know your fresh water tank was filling while on city connection
Most of the time, the freshwater tank overflows unexpectedly and you'll see water coming out of the overflow.

A few folks get lucky and use the monitor panel to see that it's filling.

Pretty easy fix, though:

https://learntorv.com/water-pump-check-valve/
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