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Old 08-28-2017, 01:36 PM   #1
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Forest River customer service not returning calls or emails
Since I got my new cedar Creek I tried to call customer service three time and always ended up leaving voice mails. And one email. None have been returned.
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Old 08-28-2017, 01:53 PM   #2
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Are you aware of the Goshen Rally?
A lot of FR employees were tied up for that and probably have a backlog now.
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Old 08-28-2017, 01:55 PM   #3
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Quote:
Originally Posted by mhbreed View Post
Since I got my new cedar Creek I tried to call customer service three time and always ended up leaving voice mails. And one email. None have been returned.


Try early in the morning, I think they work early. I send a email to Denise and she always answers. Cedar Creek has always been great to work with
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Old 08-28-2017, 01:58 PM   #4
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Try early in the morning, I think they work early. I send a email to Denise and she always answers. Cedar Creek has always been great to work with


How do I contact Denise?
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Old 08-28-2017, 02:09 PM   #5
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Call Tim Brumbaugh at FR. 574-642-8944. I have been working with him on some issues and he is one of the best I have spoken with there.
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Old 08-29-2017, 11:04 AM   #6
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Call Tim Brumbaugh at FR. 574-642-8944. I have been working with him on some issues and he is one of the best I have spoken with there.


I've now tried the customer service line 6 times and left messages.

I also send and email to justin day in the warrenty department. So far nothing.
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Old 08-29-2017, 02:03 PM   #7
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As far as Cedar Creek Parts, I have had the same issue numerous times. Finally had to threatened to go to the B.B.B. which got their attention.

Service? (different dept & people) it has been a lot better.
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Old 08-29-2017, 05:48 PM   #8
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I've had good luck with the Rockwood parts group. I had an email answered in a day, then a return phone call a day after that.
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Old 08-29-2017, 06:23 PM   #9
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How do I contact Denise?


dldavis@forestriverinc.com. I sent it as a text msg using my iPhone. If you know the email address send it as a text message
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Old 08-29-2017, 06:24 PM   #10
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I've now tried the customer service line 6 times and left messages.

I also send and email to justin day in the warrenty department. So far nothing.


Try sending as a text message on your phone
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Old 08-30-2017, 08:01 PM   #11
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I sent Denise an email
last night and did not hear from her all day today.
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Old 08-30-2017, 08:42 PM   #12
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I sent Denise a text msg. Anyway I have met her a bunch of times, nice lady. As a matter of fact Cedar Creek has been really nice to me, they have saved me money. It just must be me
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