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Old 09-26-2010, 08:30 PM   #11
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Originally Posted by DonnaTx View Post
My dealer told me that even though I was purchasing my Work 'n Play from him in Dallas, that I could take it to any dealer for warranty repairs. Now that I need warranty work done, I looked up the policy info on Forest River's site and see that I was not told the truth....dealers are not obligated to work on units bought at other dealers. I won't be looking at Forest River products when I upgrade to a 5th wheel.
Donna, this is true of ALL RVs. It is not a Forest River thing.

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Old 09-26-2010, 08:36 PM   #12
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Originally Posted by NWJeeper View Post
This isn't just an FR thing this is the same for all RV dealers and manufacturers. .
I have to agree with NWJeepers, it more then likly is a standerd policy the manufacturers do.. But I would say Most would do the work.. if not, I know Camping world Does it also


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Old 09-26-2010, 08:48 PM   #13
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The dealer told me I could take the toyhauler to any dealer who sells FR. Too bad I believed him.
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Old 09-26-2010, 09:11 PM   #14
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Donna, why are you mad at Forest River for things your dealer told you? They have no control over what he says and he appears to be somewhat untruthful with you. Is that Forest River's fault? Will you continue to do business with this dealer that has led you astray several times?

Most dealers will do warranty work for you even if you didn't buy it from them. They have nothing to lose and will get paid regardless.

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Old 09-26-2010, 10:29 PM   #15
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Originally Posted by DonnaTx View Post
Dealers are not obligated to work on units bought at other dealers.
My Goodness, girl.

It states "They are not obligated". It doesn't say they wouldn't work on it.
Some dealer may charge you for any repairs, then reimburse you when the repair claim is paid to the dealer.
Some independent RV repair services will do the same.

I haven't heard of any RV shops to turn down income, whether it be a Customer or a Manufacturer. I know I wouldn't.
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Old 09-27-2010, 05:28 AM   #16
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Donna, no forest river retailer is obligated to work on your trailer whether you bought from them or not. Forest River agrees to pay for warranty work if a dealer chooses to work on it, but they do not have to work on it if they choose not to. RV retailers are not like a car dealership that is a franchise of the manufacturer, they are nothing more than an outlet that carry many different brands.
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Old 09-27-2010, 06:03 AM   #17
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Originally Posted by On_the_road_again View Post
Before purchasing my Forest River Rockwood 5th wheel from RVDirect in Indiana I called Forest River and spoke with a representative. We discussed my concerns about purchasing a 5th wheel a few thousand miles from my home. I was assured of two things, first that Forest River did a large business through RVDirect and that we could take our 5th wheel to any authorized dealer for repairs, we were not required to take it to Elkhart, Indiana for repairs. After we picked up our trailer we started home and I had occasion to call again but unfortunately I don’t know who I spoke with. At that time I was told that while I could take my 5th wheel to any authorized dealer for warranty work, Forest River dealers were under no obligation to actually work on my trailer. In fact, it’s likely that dealers will refuse to work on our 5th wheel.
On_the_road_again , I don't blame you for being mad with Forest River, you did state in your first thread that you called Forest River first about your concerns before buying from RV Direct and you were mislead.
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Old 09-27-2010, 11:59 AM   #18
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I have 2 forest river dealers 40 mins. from my house but i bought my 5er 300 miles away because neither dealer had the unit i wanted, so when it was time for warranty work they both said no because i did'nt buy it from them, but the dealer a little over an hour away said he 'd be glad to work on it, so we set an appointment and the rest is history. I found out later that the 2 that said no were acually owed by the person , they sell different units, that was back in 07 and now one of the lots is closed and the other is hurting , My freind who bought a 5er last yr. ( different dealer ) needs warranty work gave them a call and they said no problem just bring it in. Amazing how quickly things change when no money is rolling in. Oh yeah my friend did not take it to them, he drove an hr away to the dealer where i took mine and was happy with the results.
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Old 11-08-2010, 01:32 PM   #19
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I talked with a Forest River rep about a week ago. My unit was bought in Georgia and I live in Florida. I was never told about the warranty issue on my unit. The dealer I bought it from had wriiten down and taken pictures of items that needed to be done. When I told the dealer to have it shipped down to a dealer in Florida when I found one, he said"NO". I asked him why this couldn't be done. He explained that as long as they document it they have to fix it.
After they fix the warranty issues I can find a dealer here to do the rest of the warranty and repair as I need it.
This also was the same explanation that was told to me by the Forest River rep. over the phone. Wish I would have know before I signed the papers.

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Old 11-08-2010, 01:47 PM   #20
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Before anyone gets too bent out of shape about repair work on their RV they need to know that NO dealer of ANY brand is required to do warranty work. They are stupid if they don't, but they are not required to do the warranty work. That is the same with every brand of motor home, travel trailer, and fifth wheel out there. Doesn't matter if it's a $2,000 pop up or a $2,000,000 rig, the truth is that no one is required to work on those units. No need to get upset with Forest River when you might want to get upset with the entire industry and, while you're at it, the entire auto industry also because they are also not required to work on your vehicle. It doesn't make sense for them to not work on your unit, but they don't have to work on it.

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