|
|
10-03-2016, 05:19 PM
|
#21
|
Senior Member
Join Date: Jan 2016
Location: South of Columbus, Ohio a little bit
Posts: 151
|
Quote:
Originally Posted by Mrs Evans
I would probably remove the entire second paragraph, lol! I can empathize with how upsetting this situation must be - that's why a 'cool off' period is necessary, especially before you talk to them. Just remember that you catch more flies with honey
|
Done, Thanks!
|
|
|
10-03-2016, 05:20 PM
|
#22
|
Site Team
Join Date: Mar 2014
Location: Grayson County, Texas
Posts: 21,502
|
Quote:
Originally Posted by Lukegsdaddy
Do FR people come on here and look at peoples posts?
Thanks.
|
Some FR employees are members here.
As a matter of fact, anyone with a computer can read these posts.
As a matter of another fact, "Currently Active Users Viewing This Thread: 28 (14 members and 14 guests)"
__________________
2015 FR Wildcat 295RSX / GMC Sierra
Nights Camped: '13 = 49/'14 = 74/'15 = 74/'16 = 85/'17 = 110/'18 = 111/'19 = 86/'20 =108/'21 = 115/'22 = 135/'23 = 78; Booked for 2024 = 69
|
|
|
10-03-2016, 05:22 PM
|
#23
|
Senior Member
Join Date: Mar 2014
Location: Katy, TX
Posts: 526
|
Quote:
Originally Posted by Lukegsdaddy
Do FR people come on here and look at peoples posts?
Thanks.
|
They might and I wouldn't risk starting off on the 'wrong' foot with them. I'm sure they know and expect customers to be unhappy when things go wrong to some extent, but it helps to try to gain and maintain a calm demeanor when working to get things resolved. There's no shame in trying to 'take back' some of your words for the time being It's up to you!
__________________
Michelle Evans
Katy, TX
2011 Carriage Cabo 341
2014 Wildwood 231RBXL - Traded Her In
2016 Days Camped = 5; Reserved = 14 so far
2015 Days Camped = 24 / 2014 Days Camped = 23
|
|
|
10-03-2016, 05:27 PM
|
#24
|
Senior Member
Join Date: Jan 2016
Location: South of Columbus, Ohio a little bit
Posts: 151
|
Quote:
Originally Posted by Mrs Evans
They might and I wouldn't risk starting off on the 'wrong' foot with them. I'm sure they know and expect customers to be unhappy when things go wrong to some extent, but it helps to try to gain and maintain a calm demeanor when working to get things resolved. There's no shame in trying to 'take back' some of your words for the time being It's up to you!
|
Done.
|
|
|
10-03-2016, 05:27 PM
|
#25
|
Senior Member
Join Date: Oct 2011
Location: NEPA
Posts: 1,477
|
Quote:
Originally Posted by Lukegsdaddy
Do FR people come on here and look at peoples posts?
Thanks.
|
There are several FR factory employees that are members on this forum. While they are not on here in an "official" capacity, they do read many threads (especially ones that pertain to their own departments) and can often help get things done. Best to be nice to them...
__________________
2015 XLR Hyperlite 30HFS5 (mods being performed regularly)
2009 Salem LA 292fkds (gone)
Nights- ('12)23 ('13)23 ('14)15 ('15)31 ('16)27 ('17) 20 (‘18)21 (‘19)23
2019 Honda CRV (camping support vehicle)
2014 Harley Davidson FLHX (XLR cargo)
2011 Ram 2500 CC 4X4 CTD, B&W Companion (toy hauler hauler)
|
|
|
10-03-2016, 05:31 PM
|
#26
|
Senior Member
Join Date: Mar 2014
Location: Katy, TX
Posts: 526
|
Quote:
Originally Posted by Lukegsdaddy
Done.
|
I truly wish you and your family the best outcome!
__________________
Michelle Evans
Katy, TX
2011 Carriage Cabo 341
2014 Wildwood 231RBXL - Traded Her In
2016 Days Camped = 5; Reserved = 14 so far
2015 Days Camped = 24 / 2014 Days Camped = 23
|
|
|
10-03-2016, 05:52 PM
|
#27
|
Senior Member
Join Date: Jul 2010
Location: Waynesville
Posts: 14,428
|
Quote:
Originally Posted by Lukegsdaddy
How did you come up with this conclusion?
Thanks.
|
Very easy I used Your own Posts,you bought it at "AA Coach,Toledo,Ohio! Sure wasn't a WAG! Youroo!!
__________________
|
|
|
10-03-2016, 06:04 PM
|
#28
|
Senior Member
Join Date: Jan 2010
Location: Central, Fl.
Posts: 1,330
|
Update ?
__________________
2018 Forester 3011DS (Purchased 04/26/17)
2010 Flagstaff 26 RLSS (Sold 05/16)
2012 Ford F-150 Ecoboost, Screw, H/D, 3.73
1930 lbs CCC
2014 Jeep Rubicon JK
Going where the weather suits my clothes.
|
|
|
10-03-2016, 06:41 PM
|
#29
|
Site Team
Join Date: Mar 2014
Location: Grayson County, Texas
Posts: 21,502
|
Quote:
Originally Posted by steeljag
Update ?
|
He said he will make a call on this issue tomorrow! See post 18.
__________________
2015 FR Wildcat 295RSX / GMC Sierra
Nights Camped: '13 = 49/'14 = 74/'15 = 74/'16 = 85/'17 = 110/'18 = 111/'19 = 86/'20 =108/'21 = 115/'22 = 135/'23 = 78; Booked for 2024 = 69
|
|
|
10-04-2016, 02:45 PM
|
#30
|
Senior Member
Join Date: May 2012
Posts: 316
|
Here is the email of the FR rep that helped me with warranty issues. He may be able to help you with this. I would not trust what the dealership tells you.
Jacob Carter <jcarter@forestriverinc.com>
__________________
Marcel & Jenne
Kemptville, ON
2014 Rockwood 8282WS
2015 Ford F150 Eco-Boost
|
|
|
10-04-2016, 02:54 PM
|
#31
|
Senior Member
Join Date: Jun 2012
Location: Florida
Posts: 211
|
Quote:
Originally Posted by Flybob
Contact FR directly. See the library for contact info. This sounds like a dealer issue.
|
Agreed dealer balking and blaming FR. Follow up with FR
|
|
|
10-04-2016, 03:08 PM
|
#32
|
Senior Member
Join Date: Jan 2016
Location: South of Columbus, Ohio a little bit
Posts: 151
|
Thanks for everyone's replies and suggestions.
Spoke with dealer today and they are going to cover the claim and do the work themselves.
|
|
|
10-04-2016, 03:10 PM
|
#33
|
Senior Member
Join Date: Jul 2016
Posts: 202
|
Awesome
__________________
If not camping, I am Sailing
|
|
|
10-04-2016, 03:44 PM
|
#34
|
Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
|
[emoji106][emoji106]
|
|
|
10-04-2016, 03:45 PM
|
#35
|
Senior Member
Join Date: Feb 2015
Location: Southern, IL
Posts: 3,272
|
Quote:
Originally Posted by Lukegsdaddy
Thanks for everyone's replies and suggestions.
Spoke with dealer today and they are going to cover the claim and do the work themselves.
|
Good for you. That sure is a fast turnaround from the dealers first position. Sometimes folks need a nudge to do the right thing.
Still have to wonder that the dealer is covering the claim themselves.
__________________
Bob & Michelle
2016 Ford F-250 Lariat 4x4
2017 Flagstaff Super Lite 526RLWS
|
|
|
10-04-2016, 03:50 PM
|
#36
|
Insert witty title here
Join Date: Apr 2016
Location: About 30 miles west of Beantown.
Posts: 4,032
|
I developed a water leak from the underbelly. It's been determined that its leaking from the black tank valve. Since they know that we are going away next weekend, they are going to put some sealant on the leak which should be sufficient to hold it until after our trip where they will have to remove the black tank entirely to do the repairs. All under warranty.
Thank you Campers Inn and Forest River.
__________________
2021 Transcend Xplor 247BH
Husky WDH with Sway Control
2021 Chevy Silverado 2500HD LT 6.6L V8 Duramax
Forever in my memory. Forever in my heart.
Laurie J. Wood 3/22/67 - 8/23/19
|
|
|
10-04-2016, 04:49 PM
|
#37
|
Senior Member
Join Date: Mar 2014
Location: Katy, TX
Posts: 526
|
Wonderful news! I'm so glad to hear that! :thumbup:
__________________
Michelle Evans
Katy, TX
2011 Carriage Cabo 341
2014 Wildwood 231RBXL - Traded Her In
2016 Days Camped = 5; Reserved = 14 so far
2015 Days Camped = 24 / 2014 Days Camped = 23
|
|
|
10-04-2016, 06:15 PM
|
#38
|
Phat Phrog Stunt Team
Join Date: Apr 2012
Location: Tipp City, OH
Posts: 7,154
|
I doubt very much that the repair is coming out of the dealers pocket, but glad you got a quick change of mind from them.
Sent from my iPhone using Forest River Forums
__________________
2016 Georgetown 364TS
2017 Jeep Rubicon Recon toad
Nights Camped 2019 - 17
|
|
|
10-04-2016, 10:28 PM
|
#39
|
Senior Member
Join Date: Jan 2016
Posts: 236
|
I've had several warrantee issues with FR and they have been first class and paid all of them. My dealer is 250 mi away so I used a local shop, a mobile technician and myself doing the work and getting the parts from FR or through my dealer.
I'm amazed that FR wouldn't repair the roof. Sounds fishy to me!
|
|
|
10-04-2016, 10:40 PM
|
#40
|
Member
Join Date: Jan 2016
Posts: 62
|
Happy it has worked out for you.I see more and more people really taking excellent care of their trailers.
__________________
2017 Ford F-250,2016 Forest River WW Hertiage Glen 337BAR.
|
|
|
|
|
Thread Tools |
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|