 |
|
10-03-2016, 04:07 PM
|
#1
|
|
Senior Member
Join Date: Jan 2016
Location: South of Columbus, Ohio a little bit
Posts: 151
|
Forest River denying my warranty claim!
We have had our Gray Wolf 26dbh for less than 6 months and the roof is coming apart at the seams towards the front and FR does not want to honor a warranty claim to fix or repair it.
I am pissed to say the least. This is our first TT and we were pretty happy with our purchase until now.
I am done for now.
I need a beer!
|
|
|
|
10-03-2016, 04:20 PM
|
#2
|
|
Senior Member
Join Date: Dec 2014
Location: Missouri
Posts: 441
|
How old is your trailer? We've owned our Salem Cruise Lite for 2 years and they've replaced the two front panels within the last 6 months due to peeling paint. I'm surprised they won't do anything for you. Don't get me wrong, I'm not a Forest River fan either, but in our case, they took care of it and we'll continue camping until next Spring keeping our fingers crossed nothing else comes up!
|
|
|
|
|
10-03-2016, 04:22 PM
|
#3
|
|
Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
|
Did the dealer say fr was denying claim or did you contact fr?
|
|
|
|
|
10-03-2016, 04:23 PM
|
#4
|
|
Senior Member
Join Date: Mar 2014
Location: Katy, TX
Posts: 526
|
Are you the original owner? I'm curious about what reason they gave you.
Sorry you are having trouble, that would be frustrating for sure 
__________________
Michelle Evans
Katy, TX
2011 Carriage Cabo 341
2014 Wildwood 231RBXL - Traded Her In
2016 Days Camped = 5; Reserved = 14 so far 
2015 Days Camped = 24 / 2014 Days Camped = 23
|
|
|
|
|
10-03-2016, 04:24 PM
|
#5
|
|
Senior Member
Join Date: Jan 2016
Location: South of Columbus, Ohio a little bit
Posts: 151
|
We are the original owner and bought it brand new last February.
Dealer told me FR was denying claim.
|
|
|
|
|
10-03-2016, 04:28 PM
|
#6
|
|
Senior Member
Join Date: Jan 2016
Location: South of Columbus, Ohio a little bit
Posts: 151
|
Quote:
Originally Posted by Mrs Evans
Are you the original owner? I'm curious about what reason they gave you.
Sorry you are having trouble, that would be frustrating for sure |
Dealer stated FR denied due to not inspecting every 90 days. I did this, got on roof before every time we took it out to check on it. Before I took it to the dealer for repairs after our season was complete looked again and noticed rubber roof coming apart and told our service guy.
I need a beer!
|
|
|
|
|
10-03-2016, 04:31 PM
|
#7
|
|
Site Team
Join Date: Oct 2014
Posts: 15,285
|
Contact FR directly. See the library for contact info. This sounds like a dealer issue.
__________________
2015 Freedom Express 248RBS
TV 2015 Silverado HD2500 Duramax
TST Tire Monitors
Honda 2000I + Companion
2 100W solar panels
|
|
|
|
|
10-03-2016, 04:36 PM
|
#8
|
|
Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
|
Quote:
Originally Posted by Lukegsdaddy
We are the original owner and bought it brand new last February.
Dealer told me FR was denying claim.
|
Lol you'll probably eat your post after you call forest river,
I forwarded your post to forest river employees but I would contact them directly.
And maybe clean up your original post just my opinion.
|
|
|
|
|
10-03-2016, 04:37 PM
|
#9
|
|
Site Team
Join Date: Mar 2014
Location: Grayson County, Texas
Posts: 21,553
|
Quote:
Originally Posted by Flybob
Contact FR directly. See the library for contact info. This sounds like a dealer issue.
|
X2...........
Something is entirely fishy here.
You may end up saying "I hate my dealership" instead of "I hate FR!!!!!!!!!!!!!!!!!!!!!"
__________________
2015 FR Wildcat 295RSX / GMC Sierra
Nights Camped: '13 = 49/'14 = 74/'15 = 74/'16 = 85/'17 = 110/'18 = 111/'19 = 86/'20 =108/'21 = 115/'22 = 135/'23 = 78; Booked for 2024 = 69 |
|
|
|
|
10-03-2016, 04:37 PM
|
#10
|
|
Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
|
Quote:
Originally Posted by Lukegsdaddy
Dealer stated FR denied due to not inspecting every 90 days. I did this, got on roof before every time we took it out to check on it. Before I took it to the dealer for repairs after our season was complete looked again and noticed rubber roof coming apart and told our service guy.
I need a beer!
|
Your dealer is garbage fyi
|
|
|
|
|
10-03-2016, 04:42 PM
|
#11
|
|
Senior Member
Join Date: Jan 2016
Location: South of Columbus, Ohio a little bit
Posts: 151
|
Quote:
Originally Posted by TURBS
Lol you'll probably eat your post after you call forest river,
I forwarded your post to forest river employees but I would contact them directly.
And maybe clean up your original post just my opinion.
|
I would gladly eat my post if they fixed my roof.
I just got word and I came directly here and posted.
I thought I was pretty tame, maybe I was not.
we like our Gray Wold it follows us everywhere we go!
|
|
|
|
|
10-03-2016, 04:45 PM
|
#12
|
|
Senior Member
Join Date: Sep 2009
Location: Maple Ridge, BC, Canada
Posts: 640
|
The way these things often work is that Forest River has a set scale that they will pay to the dealer to have warranty work completed. Dealer will often disagree with that amount and want to get paid more, then the fight is on. In our case, my trailer eventually went back to the factory to have the roof repaired/replaced. That turned out to be a good thing, because the factory techs determined that some sidewall repair also was required. I'm guessing that the dealer's shop probably would have missed that (or ignored it !!)
...VTX-Al
|
|
|
|
|
10-03-2016, 04:50 PM
|
#13
|
|
Senior Member
Join Date: Mar 2014
Location: Katy, TX
Posts: 526
|
Quote:
Originally Posted by Lukegsdaddy
I would gladly eat my post if they fixed my roof.
I just got word and I came directly here and posted.
I thought I was pretty tame, maybe I was not.
we like our Gray Wold it follows us everywhere we go!
|
I would probably remove the entire second paragraph, lol! I can empathize with how upsetting this situation must be - that's why a 'cool off' period is necessary, especially before you talk to them. Just remember that you catch more flies with honey 
__________________
Michelle Evans
Katy, TX
2011 Carriage Cabo 341
2014 Wildwood 231RBXL - Traded Her In
2016 Days Camped = 5; Reserved = 14 so far
2015 Days Camped = 24 / 2014 Days Camped = 23
|
|
|
|
|
10-03-2016, 04:58 PM
|
#14
|
|
Senior Member
Join Date: Jan 2016
Location: Carlisle, Arkansas
Posts: 1,387
|
Im guessing he is talking about CW, I may be wrong if so I'm sorry. From what i have heard FR is the best of all of the manufactures when it comes to repairing things. Just ask anyone who was at the FROG Rally getting stuff fixed that was way out of warranty.
__________________
 2005 Cedar Creek 30RLBS/TrailAir Hitch/ MORryde 7K IS/Disc Brakes/ PI PT-50 EMS/ RV Flex Armor Roof
2015 RAM 3500 DRW 6.7 Cummins 3.42/ Garmin 760RV
40 Gal TransferFlow fuel tank/ TST 507
Amateur Radio W5CI 2019 Days Camping 25
2020 Days Camping 7
|
|
|
|
|
10-03-2016, 05:11 PM
|
#15
|
|
Site Team
Join Date: Oct 2014
Posts: 15,285
|
I would definitely edit your original post until FR tells you they will not cover the repair.
__________________
2015 Freedom Express 248RBS
TV 2015 Silverado HD2500 Duramax
TST Tire Monitors
Honda 2000I + Companion
2 100W solar panels
|
|
|
|
|
10-03-2016, 05:14 PM
|
#16
|
|
Georgia Rally Coordinator
Join Date: Jun 2015
Location: GA
Posts: 24,455
|
Sounds like a dealer giving you bad info. Do as mentioned here and contact FR. Later RJD
__________________
2020 Shasta Phoenix SPF 27RKSS (sold)
2018 Dodge Ram 2500 6.4 3:73 gearing. Traded 2015 Chevy 2500 6.0, 4:10
Traded 2015 30WRLIKS V-Lite
Days camped 2019 62
Days camped 2020 49 days camped 2021-74 2022-40 days 2023 5 days
|
|
|
|
|
10-03-2016, 05:14 PM
|
#17
|
|
Senior Member
Join Date: Jul 2010
Location: Waynesville
Posts: 14,428
|
It appears his Stealer is "AA Coach,Toledo,Ohio! I bet He has Never talked to F/R!  Youroo!!
__________________
|
|
|
|
|
10-03-2016, 05:15 PM
|
#18
|
|
Senior Member
Join Date: Jan 2016
Location: South of Columbus, Ohio a little bit
Posts: 151
|
Quote:
Originally Posted by W5CI
Im guessing he is talking about CW, I may be wrong if so I'm sorry. From what i have heard FR is the best of all of the manufactures when it comes to repairing things. Just ask anyone who was at the FROG Rally getting stuff fixed that was way out of warranty.
|
Not CW. This is a place in Toledo, Ohio.
I am getting the necessary information tomorrow and I will call FR myself.
Thanks for letting me vent.
|
|
|
|
|
10-03-2016, 05:16 PM
|
#19
|
|
Senior Member
Join Date: Jan 2016
Location: South of Columbus, Ohio a little bit
Posts: 151
|
Quote:
Originally Posted by Flybob
I would definitely edit your original post until FR tells you they will not cover the repair.
|
Do FR people come on here and look at peoples posts?
Thanks.
|
|
|
|
|
10-03-2016, 05:18 PM
|
#20
|
|
Senior Member
Join Date: Jan 2016
Location: South of Columbus, Ohio a little bit
Posts: 151
|
Quote:
Originally Posted by youroo
It appears his Stealer is "AA Coach,Toledo,Ohio! I bet He has Never talked to F/R! Youroo!! |
How did you come up with this conclusion?
Thanks.
|
|
|
|
|
|
| Thread Tools |
|
|
| Display Modes |
 Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
