Originally Posted by Campster
I think it is common practice by dealers to not mention the available second year warranty from Forest River. The place we bought our trailer from a few months back did the same thing. Didn't say squat about it, but tried like heck to pitch me the one they made money off of...I bought our second year warranty direct from Forest River over the phone.
The manufacture should keep tabs on these cases to ensure new owner's experience isn't missing out on something that is offered.
Dealers accountability: Dealers should be hit with a charge back or something to that nature.
Ideas include: Paperwork/process may need to be changed to ensure customers obtain the warranty. Maybe make it a sticker or something (like the one on the floor telling you about the stain-resist process or the new mattress ad ) . Put the sticker in the sink or fridge. Reverse the process, make customers sign a form denying the second year warranty then make it required for the dealership to send back to Forest River Just ideas..
My dealership: They not only provided it, but prefilled it out and highlighted where to sign / date.
The point is: I've been reading all over the net that dealerships aren't telling customers and pawning third party insurance. And the manufacture needs to address it.