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Old 06-10-2019, 02:02 PM   #1
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Forest River quality

What does everyone think about their quality? I'm not very impressed. We had it for almost a year and it been back 4 times for warranty work. That brings up another problem. Dealer seems to have problems listening to what's needed. The one time that ticks me off probably the most is took it in for some roof issues and they replaced water tank. There was nothing wrong with water tank. To top that instead of removing screws from belly panel they cut it out with a knife and taped back together. Last trip we took it in for interior wall delamination and piece of trim that goes up front to roof that was 2" too short and they just fill gap with caulk. They never touched delamination issue. Now we have to wait on parts and take it back again. They are 2 hours one way. I wish I would have never seen a forest river. If it was a car it would qualify for lemon law.
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Old 06-10-2019, 02:16 PM   #2
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So is your problem with Forest River or the dealer?
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Old 06-10-2019, 02:21 PM   #3
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Originally Posted by Kebees4 View Post
What does everyone think about their quality? I'm not very impressed. We had it for almost a year and it been back 4 times for warranty work. That brings up another problem. Dealer seems to have problems listening to what's needed. The one time that ticks me off probably the most is took it in for some roof issues and they replaced water tank. There was nothing wrong with water tank. To top that instead of removing screws from belly panel they cut it out with a knife and taped back together. Last trip we took it in for interior wall delamination and piece of trim that goes up front to roof that was 2" too short and they just fill gap with caulk. They never touched delamination issue. Now we have to wait on parts and take it back again. They are 2 hours one way. I wish I would have never seen a forest river. If it was a car it would qualify for lemon law.
Forest River is a corporation name.
There are almost 100 different brands and numerous divisions with numerous factories.
Each brand has different levels of features and expected quality/fit/finish.
So simply saying "Forest River" isn't a fair assessment.
We've had a Rockwood and now a Prime time and both had a few issues but we considered both to be great trailers for the price point.
And why have you not simply bypassed the dealer and use an independent RV shop or mobile RV tech, for warranty work? As long as you get pre-approval from FR and be willing to be reimbursed.
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Old 06-10-2019, 03:00 PM   #4
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Sounds to me like the people doing the service work are the issue and not Forest River. We have a 2018 Surveyor and in the year that we have owned it only minor issues, which I have taken care of. Hope things get better for you.
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Old 06-10-2019, 03:14 PM   #5
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2018 Cardinal 3825 FL no issues since we get it on 9-23-18.
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Old 06-10-2019, 03:15 PM   #6
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Sounds like a dealer problem and also things should never have left factory that way like trim being to short . it's all starts with the factory letting units out that are clearly not up to snuff and then to dealers that can't /won't address problems the way they should .
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Old 06-10-2019, 03:43 PM   #7
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The dealer is number 1 problem but if Forest River had better quality control it wouldn't needed to go back to dealer. Screws were missing where rubber roof meets fiberglass on front and wasnt attached properly on the rear.
There is several brands that fall under forest river but that shouldn't make some to have poor quality control.
Also dealer has problems letting us know when its ready to pick up. We have to call to see if it's done. One time the wife called and was told its been ready for 10 days.
It is a 2018 Vibe and we like the camper other than the service department.
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Old 06-10-2019, 07:33 PM   #8
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Originally Posted by Kebees4 View Post
What does everyone think about their quality?
I feel for you but, since I think most of your post is just to vent and not really an attempt to solve your problem, I'll answer the one question you did ask.

The quality on our 2019 Rockwood has been very good so far. No warranty issues (yet?) and all systems function. We spent a good 3 hours at our PDI and only found a couple of very minor items.

If you haven't owned an RV before you're going to find new issues every now and then. That's the nature of the beast when you haul a mobile house through a hurricane every trip you take.
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Old 06-10-2019, 07:54 PM   #9
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For the cheap price point, FR is ok.
The RV industry is unregulated, much like the auto industry was in the 1950's.
No Lemon Law protection, no Monroney stickers, no online invoice reasearch, no factory warranty support of dealers and dealers who won't do warranty work on your rig unless you bought it from them.
I have learned you are expected to DIY any problems.
I didn't buy an Airstream.
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Old 06-10-2019, 08:02 PM   #10
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I've had no issues with my FR product to date. It's a Cherokee Alpha Wolf. The cosmetic things I take care of myself. I can do a better job of those than my dealer anyway.
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